Anurag Pandey
Supply chain & logistics
Ghaziabad
Summary
Experienced operations management professional with over 5 years in the supply chain industry. Demonstrated expertise in team leadership, process optimization, and fostering a culture of excellence. Committed to exceeding expectations and promoting continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager- Flipkart Large
Delhivery Limited
06.2022 - Current
- Directed dispatch operations for 500,000 suitcases across two warehouses during Diwali peak season, ensuring seamless workflow and zero delays
- The Best Performance Award for demonstrating leadership and efficiency under high-demand conditions, a testament to dedication and operational excellence
- Executed precise inventory forecasting and optimization across two locations, effectively balancing supply to meet peak demand without compromising on storage costs
- Established and managed efficient processes with suppliers to accelerate restocking, minimizing lead times and ensuring steady flow during high-volume periods
- Cultivated a high-performance environment across both warehouses, leading teams through rigorous training and clear benchmarks to exceed dispatch targets
- Supervised day-to-day operations to meet performance, quality and service expectations.
Return Executive - Paytm
Delhivery Limited
11.2023 - 06.2024
- Effective leader with strong process optimization skills; decreased daily escalation cases from 150+ to less than 10 within two quarters
- Decreased attrition from 10% to 7% in two quarters by addressing incharge behavior, workload, compensation, fostering a more supportive work environment
- Implemented inventory classification into FMS categories, reducing turnaround time from 2 days to within 24 hours
- Reduced MHE count from 5 to 4 through Time and Motion analysis, generating utilization reports and eliminating underutilized MHEs, resulting in cost savings
- Optimized resource usage by reallocating night-to-day shifts in RTO department, boosting efficiency and cutting wastage
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Executive Outbound Operations
Mahindra & Mahindra
06.2022 - 11.2023
- Improved outbound processes, achieving 10% efficiency boost and cost reduction through data-driven insights and team collaboration
- Ensured accurate order picking, packing, and timely dispatch to improve outbound SLA and enhance customer satisfaction
- Reduced complaint claims PPM from (1200/month to below target i.e.,150/month) within a time span of 6 months via training and deploying checkpoints on sub-processes
- Led recruitment, training, and management of outbound team, thereby reducing attrition and absenteeism (from 18%-20% to less than 10%) - still working on reducing further
- Collaborated cross-functionally, working with inbound and RECO team on several projects to reduce pick efforts (in-order to increase pick productivity)
- Reviewed employee concerns and new opportunities to drive business strategies.
Operations Supervisor - OLA Operations
Transport Corporation of India Limited
02.2021 - 05.2022
- Oversaw both inbound and outbound processes, managing the seamless flow of goods and materials through the supply chain
- Directed and guided the Pre-Delhivery Inspection (PDI) process, ensuring the highest product quality standards before delivery
- TAT control for OLA Electronics, effectively minimizing delays and optimizing operational efficiency
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
IB & OB Executive - Amazon Operations
Transport Corporation of India Limited
08.2019 - 02.2021
- Led and managed a 40-member Associate team, achieving high performance and efficiency
- Conducted daily RCA and deep dive analyses to enhance inbound processes
- Performed 555 audits daily, ensuring stringent quality control standards
- Implemented FIFO methodology for enhanced efficiency in inbound operations
- Skillfully resolved customer and vendor complaints, ensuring satisfaction
Education
BSc -
Himalayan Garwal University
Himalayan Garhwal University (MAHGU) Uttarakhand08-2021
Skills
Agile & Adaptable
Strong work ethic and team focus
Strong analytical and problem-solving skills
Operations management
Employee performance evaluations
Cost reduction
Team leadership
Accomplishments
Star Performer (Q4 FY 2022-23) - Operation Mgt. at Delhivery Ltd.
Timeline
Return Executive - Paytm
Delhivery Limited
11.2023 - 06.2024
Assistant Manager- Flipkart Large
Delhivery Limited
06.2022 - Current
Executive Outbound Operations
Mahindra & Mahindra
06.2022 - 11.2023
Operations Supervisor - OLA Operations
Transport Corporation of India Limited
02.2021 - 05.2022
IB & OB Executive - Amazon Operations
Transport Corporation of India Limited
08.2019 - 02.2021
BSc -
Himalayan Garwal University