Anurag Pandey
Supply chain & logistics
Ghaziabad
Summary
Experienced operations management professional with over 5 years in the supply chain industry. Demonstrated expertise in team leadership, process optimization, and fostering a culture of excellence. Committed to exceeding expectations and promoting continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager- Flipkart Large
Delhivery Limited
06.2022 - Current
- Directed dispatch operations for 500,000 suitcases across two warehouses during Diwali peak season, ensuring seamless workflow and zero delays
- The Best Performance Award for demonstrating leadership and efficiency under high-demand conditions, a testament to dedication and operational excellence
- Executed precise inventory forecasting and optimization across two locations, effectively balancing supply to meet peak demand without compromising on storage costs
- Established and managed efficient processes with suppliers to accelerate restocking, minimizing lead times and ensuring steady flow during high-volume periods
- Cultivated a high-performance environment across both warehouses, leading teams through rigorous training and clear benchmarks to exceed dispatch targets
- Supervised day-to-day operations to meet performance, quality and service expectations.
Return Executive - Paytm
Delhivery Limited
11.2023 - 06.2024
- Effective leader with strong process optimization skills; decreased daily escalation cases from 150+ to less than 10 within two quarters
- Decreased attrition from 10% to 7% in two quarters by addressing incharge behavior, workload, compensation, fostering a more supportive work environment
- Implemented inventory classification into FMS categories, reducing turnaround time from 2 days to within 24 hours
- Reduced MHE count from 5 to 4 through Time and Motion analysis, generating utilization reports and eliminating underutilized MHEs, resulting in cost savings
- Optimized resource usage by reallocating night-to-day shifts in RTO department, boosting efficiency and cutting wastage
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Executive Outbound Operations
Mahindra & Mahindra
06.2022 - 11.2023
- Improved outbound processes, achieving 10% efficiency boost and cost reduction through data-driven insights and team collaboration
- Ensured accurate order picking, packing, and timely dispatch to improve outbound SLA and enhance customer satisfaction
- Reduced complaint claims PPM from (1200/month to below target i.e.,150/month) within a time span of 6 months via training and deploying checkpoints on sub-processes
- Led recruitment, training, and management of outbound team, thereby reducing attrition and absenteeism (from 18%-20% to less than 10%) - still working on reducing further
- Collaborated cross-functionally, working with inbound and RECO team on several projects to reduce pick efforts (in-order to increase pick productivity)
- Reviewed employee concerns and new opportunities to drive business strategies.
Operations Supervisor - OLA Operations
Transport Corporation of India Limited
02.2021 - 05.2022
- Oversaw both inbound and outbound processes, managing the seamless flow of goods and materials through the supply chain
- Directed and guided the Pre-Delhivery Inspection (PDI) process, ensuring the highest product quality standards before delivery
- TAT control for OLA Electronics, effectively minimizing delays and optimizing operational efficiency
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
IB & OB Executive - Amazon Operations
Transport Corporation of India Limited
08.2019 - 02.2021
- Led and managed a 40-member Associate team, achieving high performance and efficiency
- Conducted daily RCA and deep dive analyses to enhance inbound processes
- Performed 555 audits daily, ensuring stringent quality control standards
- Implemented FIFO methodology for enhanced efficiency in inbound operations
- Skillfully resolved customer and vendor complaints, ensuring satisfaction
Education
BSc -
Himalayan Garwal University
Himalayan Garhwal University (MAHGU) Uttarakhand08-2021
Skills
Agile & Adaptable
Accomplishments
Star Performer (Q4 FY 2022-23) - Operation Mgt. at Delhivery Ltd.
Timeline
Return Executive - Paytm
Delhivery Limited
11.2023 - 06.2024
Assistant Manager- Flipkart Large
Delhivery Limited
06.2022 - Current
Executive Outbound Operations
Mahindra & Mahindra
06.2022 - 11.2023
Operations Supervisor - OLA Operations
Transport Corporation of India Limited
02.2021 - 05.2022
IB & OB Executive - Amazon Operations
Transport Corporation of India Limited
08.2019 - 02.2021
BSc -
Himalayan Garwal University
Similar Profiles
Prasanth SPrasanth S
Manager-Hub & Line Haul Operations at Delhivery LimitedManager-Hub & Line Haul Operations at Delhivery Limited
Anil KumarAnil Kumar
Operation Executive at Delhivery LimitedOperation Executive at Delhivery Limited
Praveen singh rawatPraveen singh rawat
Executive in Logistic Operation at Delhivery LimitedExecutive in Logistic Operation at Delhivery Limited