Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Languages
Timeline
Generic

Anurag Pandey

Navi Mumbai

Summary

Dynamic Senior Operations Manager with a proven track record at Jio Platforms Limited, driving a 40% reduction in vendor costs through strategic migration to OpenShift microservices. Expert in disaster recovery planning and project management, leading a team to enhance business continuity and optimize processes while fostering collaboration across technical teams.

Overview

14
14
years of professional experience

Work History

Senior Operations Manager

Jio Platforms Limited
Navi Mumbai
09.2015 - Current
  • Spearheaded migration of enterprise portal to OpenShift microservices, reducing vendor costs and inventory by 40%.
  • Deployed multi-site disaster recovery solution utilizing Nginx, OpenShift, MySQL, and Redis for enhanced business continuity.
  • Managed team of 6 technical professionals, delivering mentorship and strategic direction.
  • Facilitated over 200 business releases and production bug fixes through collaboration with development and QA teams.
  • Acted as primary contact for business and field teams on escalations and problem resolution.
  • Ensured compliance of system inventory through regular upgrades and patch management.
  • Validated external integrations with payment gateways and third-party entities for KYC and credit checks.
  • Executed seamless migration of Oracle OHS web servers to Apache HTTP servers for static web page management.

Senior Technical Support Engineer

Pinelabs Pvt Ltd
Noida
07.2011 - 03.2015
  • Coordinated with banks to resolve transaction processing issues.
  • Conducted testing of newly developed software and reported bugs to developers.
  • Collaborated with merchants' technical teams for seamless integration.
  • Facilitated user acceptance testing (UAT) completion with merchants.
  • Provided prompt support to merchants during pilot rollout and transitioned operations to the team.

Education

PGDBA - Operation Management

SCDL
Pune
01.2019

Bachelor of Arts - Sociology

KANPUR University
Kanpur
01.2010

Skills

  • RHEL and MySQL
  • OpenShift and Tomcat
  • Shell scripting and automation
  • Grafana and Prometheus
  • Apache HTTP Server
  • Project management and leadership
  • Disaster recovery planning
  • Process optimization
  • Technical support services
  • Technology integration

Disclaimer

I hereby declare that all the information stated above is true to the best of my knowledge and I also understand that any discrepancy found in any of the above statements will be liable for termination of candidature/department at any stage.

Personal Information

Date of Birth: 03/23/90

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Senior Operations Manager

Jio Platforms Limited
09.2015 - Current

Senior Technical Support Engineer

Pinelabs Pvt Ltd
07.2011 - 03.2015

PGDBA - Operation Management

SCDL

Bachelor of Arts - Sociology

KANPUR University

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Anurag Pandey