Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anurag Pandey

Pune

Summary

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.

Overview

4
4
years of professional experience

Work History

Senior Support Engineer

Wipro Technologies
Pune
03.2022 - 05.2024
  • Provided training for junior support engineers on best practices for troubleshooting common issues.
  • Created user accounts within Active Directory environment while ensuring data integrity.
  • Installed and supported many Microsoft Windows Servers in Active Directory Cluster.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Tracked customer tickets using Servicenow.
  • Collaborated with key stakeholders to develop strategies for improving overall efficiency of Production Support process.
  • Provided production support on all ETL related issues including troubleshooting of failed loads or other problems with data quality or integrity issues.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.

Senior Technical Advisor

Concentrix
Pune
05.2021 - 01.2022
  • Troubleshot any issues encountered when deploying or managing components within the office365 ecosystem.
  • Automated manual processes through command line scripts written in Unix shell scripting language.
  • Ensured compliance with all relevant policies and regulations pertaining to application support services.
  • Resolved complex customer inquiries within established SLA timelines.
  • Updated and maintained databases with current information.

Assistant System Engineer

Tata Consultancy Services
Pune
02.2020 - 03.2021
  • Resolved complex technical problems encountered by end-users while working within established service level agreements.
  • Worked closely with other IT teams to ensure smooth operation of all components within the infrastructure environment.
  • Monitored system performance and resolved technical issues as needed.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Utilized Python to handle debugging and automation scripting tasks.
  • Communicated with clients to understand system requirements.
  • Provided technical guidance for system development and troubleshooting.
  • Created scripts to automate manual tasks using Python, Shell scripting and PowerShell.
  • Designed databases and wrote SQL queries to interact with them.

Education

Bachelor in Engineering - Electrical And Electronics Engineering

Oriental College Of Technology
Bhopal,M.P
06-2019

Skills

  • Network troubleshooting
  • System performance monitoring
  • Database management
  • Automation scripting
  • Active Directory administration
  • Customer relationship management
  • Incident management
  • Operating systems
  • Application support
  • Network management
  • Incident resolution
  • Ticketing systems
  • Technical support
  • SQL database management
  • Production support

Languages

English
First Language

Timeline

Senior Support Engineer

Wipro Technologies
03.2022 - 05.2024

Senior Technical Advisor

Concentrix
05.2021 - 01.2022

Assistant System Engineer

Tata Consultancy Services
02.2020 - 03.2021

Bachelor in Engineering - Electrical And Electronics Engineering

Oriental College Of Technology

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Anurag Pandey