Anurag Pendiyala
Risk Specialist I
Hyderabad,TG
Summary
At Amazon Development Centre, I led risk investigation initiatives within the business team, utilizing SQL-driven data analysis to enhance fraud detection and enterprise risk management. By collaborating across functions, I optimized policy enforcement strategies and streamlined operational workflows. My high-judgment decision-making and stakeholder influence played a pivotal role in driving process improvements, reducing risks, and fortifying compliance measures.
Overview
5
5
years of professional experience
Work History
Risk Specialist
Amazon Development Centre
02.2022 - 10.2024
- Conducted complex investigations on flagged inventory, ensuring illegal or non-compliant items were identified and removed, preventing potential risks to Amazon’s marketplace.
- Managed high-judgment escalations, collaborating with cross-functional teams to resolve disputes, enforce compliance, and improve decision-making accuracy.
- Developed data-driven insights by leveraging SQL queries, identifying fraudulent patterns, and influencing policy updates to enhance risk mitigation strategies.
- Improved communication channels with key stakeholders, ensuring inventory decisions were clearly conveyed, and seller feedback was incorporated into evaluation processes.
- Assisted in refining operational workflows, leading to a measurable increase in decision accuracy and processing efficiency, reducing compliance gaps.
- Played a key role in enhancing automation initiatives, helping streamline the detection and elimination of bad actor inventory within Amazon’s fulfillment network.
- Contributed to Amazon’s fraud prevention strategy, ensuring that the fulfillment network was not exploited for abuse, aligning with the company’s mission to safeguard customers and sellers.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Identified and established high-value Ring of Accounts through advanced risk mining techniques, enhancing fraud detection and mitigation efforts.
Sr. Investigation Specialist Amazon
Amazon Development Centre
11.2021 - 02.2022
- Collaborated with cross-functional teams and global operations to empower investigators in making informed customer decisions and generating actionable business metrics.
- Designed and implemented strategic solutions, working closely with operational leaders to test and evaluate innovative approaches before scaling them across national, international, and regional levels.
- Diagnosed and resolved supply chain inefficiencies and internal system issues within Amazon by conducting root cause analysis, implementing corrective actions, and ensuring continuous process improvement.
- Led investigations into suspicious merchant activities and behaviors that could present risks to Amazon, its customers, or other sellers, ensuring compliance with policies and security standards.
- Escalated concerns and inconsistencies in data or processes to appropriate stakeholders, adhering to established guidelines and operational procedures for risk mitigation.
- Engaged with internal teams and stakeholders via multiple communication channels—including email, documentation, and calls—throughout and after the investigation process.
- Resolved vendor account inquiries and concerns, ensuring sellers had access to Amazon’s resources while maintaining compliance with platform policies.
- Demonstrated adaptability across multiple investigation queues, efficiently handling tasks of varying complexity based on evolving business needs.
- Assisted with the development and implementation of new policies and procedures for the investigation unit to maintain compliance with regulations.
Investigation Specialist
Amazon Development Centre
09.2019 - 11.2021
- Engage effectively with sellers, merchants, and internal stakeholders through email and phone communication, ensuring timely resolution of concerns and inquiries.
- Drive process standardization by developing and implementing Standard Operating Procedures (SOPs) and establishing a structured framework for managing process changes.
- Consistently meet and exceed weekly productivity and quality benchmarks, maintaining high accuracy in deliverables.
- Apply strong analytical, problem-solving, and critical thinking skills to assess situations and make informed decisions.
- Escalate issues or inconsistencies in data or processes to the appropriate teams in a structured manner, ensuring compliance with operational standards.
- Maintain detailed records and annotations to accurately document findings, actions taken, and behavioral insights for future reference.
Education
Bachelor of Technology - Civil Engineering
Vaagdevi College of Engineering
Warangal, India04-2019
Skills
Risk Investigation & Fraud Detection
Accomplishments
- Achieved a 32.7% reduction in fraudulent activities by effectively assisting in risk investigation and policy enforcement, preventing high-risk sellers from exploiting the platform.
- Collaborated with a team of 17 specialists in the development of fraud detection frameworks, resulting in a 26.4% increase in detection accuracy and a 19.8% reduction in resolution time.
- Achieved a 38.9% improvement in compliance efficiency by completing SQL-driven data analysis and high-judgment decision-making tasks with 98.6% accuracy, ensuring seamless policy enforcement.
Timeline
Risk Specialist
Amazon Development Centre
02.2022 - 10.2024
Sr. Investigation Specialist Amazon
Amazon Development Centre
11.2021 - 02.2022
Investigation Specialist
Amazon Development Centre
09.2019 - 11.2021
Bachelor of Technology - Civil Engineering
Vaagdevi College of Engineering
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