Anurag P. S.
Bengaluru
Summary
IT professional with 10+ years of experience in Project Management and Service Management. A determined, enthusiastic, Currently working as a Project Manager aligned to Canada. Handled projects across Legacy EMC and Legacy Dell product portfolio, ranging Backup, File, Block and Unified storage, Switches, Servers etc. Managed Implementation, configuration, hardware upgrades, data migration, data center relocation. Lead cross functional team(s) in the establishment, planning, and implementation of multiple projects. Managed priorities and resources relative to each initiative or project. Reported project economics including costs, operational budgets, staffing requirements, resources, and risk, ensuring adherence to project methodology and compliance. A diligent team player and possess good interpersonal & communication skills with proven abilities in team management, customer management, escalation management and process/project management.
Overview
10
10
years of professional experience
Work History
Dell EMC
Bengaluru
11.2021 - Current
- Responsible for the delivery of multiple complex projects
- Delivering projects on time, within budget and to the expectations of customer and Account Team
- Preparing detailed project plans and strategy for the implementation of an engagement within the standards of project management methodologies
- Define project scope (captured in the statement of work or associated service brief) by working closely with the customer and sales to identify specific customer requirements
- Developing and tracking scope, project plan, resource staffing, timelines etc
- And driving the quality and KPI's
- Categorizing requirements into a project plan detailing schedules, controls, resources, costs and daily tasks
- Responsible for creating goals and milestones within a project to ensure Dell’s commitments to the customer are achieved
- Prepare, maintain, and submit clear & concise activity/progress reports and time recording/management reports in accordance with published procedures
- Establishing strong relationships by acting as the Customer advocate and primary contact for stakeholders - Customers, Dell Management, Sales Team, Partner
- Communicate to all project stakeholders the project milestones, status updates, as well as any existing or potential customer escalation issues
- Proactively follow escalation and change control processes
- Primary owner of all management reports on a given engagement and act as the single point of contact during the project for all aspects of the engagement
- Enable a strong and seamless relationship between sales, customers and delivery personnel using the most effective communication method for that group
- Responsible for following and executing Dell EMC's revenue recognition rules and policies
- Work with Program Delivery Management to coordinate and validate weekly revenue forecast
- Coach and mentor team of Project and Program Managers
- SME for newly released tool for Project Management
- Experience in handling products under Legacy EMC and Legacy Dell portfolio
- Having been leading the financial workstream to ensure financial hygiene and accuracy within the team
Project Manager
Unisys
Bengaluru
02.2017 - 10.2021
- Plans, Monitor and manage external projects from initiation through completion
- Coordinating project planning, resourcing, staffing and people management
- Ensuring project results meet requirements regarding technical quality, reliability, schedule and cost
- Assist in management of specific project that have a distinct beginning and end
- Applies company policies and procedures to resolve routine issues
Service Desk Engineer
Vodafone India Services Pvt. Ltd.
Bengaluru
10.2014 - 01.2017
- Related to Italy applications Handling issues related to Italy applications
- Handling Major incidents, Service request, CRQ’S and Problem management
- Handling releases for major changes
- Monitoring Italy servers and application
Education
B.Sc - Computer Science
Dayananda Sagar
05-2013
XIIth - PCME
PES PU College
Bengaluru05-2010
Xth - Karnataka State Secondary Board
GBHS
05-2006
Skills
- Data center infrastructure Management solutions (DCIM)
- Project Management Coordinator
- Project Coordination
- ITIL
Languages
- English
- Kannada
- Telugu
Timeline
Dell EMC
11.2021 - Current
Project Manager
Unisys
02.2017 - 10.2021
Service Desk Engineer
Vodafone India Services Pvt. Ltd.
10.2014 - 01.2017
B.Sc - Computer Science
Dayananda Sagar
XIIth - PCME
PES PU College
Xth - Karnataka State Secondary Board
GBHS
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