Summary
Overview
Work History
Education
Skills
Certification
Additional Highlights
Timeline
Generic

ANURAG PURI

Gurgaon

Summary

Dynamic technical program manager with a proven track record at PwC, driving AI and automation initiatives that achieved significant operational efficiencies. Expert in cloud transformation and stakeholder leadership, I excel in delivering impactful automation solutions while mentoring cross-functional teams to enhance performance and achieve strategic goals.

Overview

10
10
years of professional experience
4
4
Certifications

Work History

Manager

PwC
Bengaluru
08.2025 - Current
  • Lead AI- and automation-driven technical programs, owning end-to-end delivery across roadmap definition, discovery, architecture, development, security reviews, and production deployment.
  • Define quarterly program roadmaps, milestones, and delivery plans, managing cross-functional dependencies across engineering, operations, security, and business stakeholders.
  • Act as a Technical Program Manager and Scrum Lead for automation initiatives, designing sprint plans, managing Agile ceremonies, maintaining RAID logs, and ensuring predictable delivery.
  • Manage and mentor two offshore automation engineering teams (11 members), overseeing backlog prioritization, capacity planning, sprint execution, and delivery quality.
  • Drive product development of reusable internal automation accelerators, leveraged across multiple client engagements, to standardize delivery and accelerate time-to-value.
  • Collaborate with business, operations, and analytics stakeholders to translate data-driven and AI-enabled use cases into executable automation and AIOps solutions.
  • Partner with platform and operations teams to support AIOps capabilities, including alert correlation, event-driven automation, and operational insights through dashboards and KPIs.
  • Own program health metrics, KPIs, and executive reporting, preparing sprint reports, transformation updates, and leadership-ready content for WBRs and MBRs.
  • Prepare and distribute transformation reports across PwC tower leads, highlighting automation adoption, benefits realization, risks, and mitigation plans.
  • Partner with stakeholders across regions to deliver high availability, disaster recovery, and production-readiness standards for enterprise platforms.
  • Analyzed data to inform business strategies and decision-making processes.

Senior Associate

PwC
Bengaluru
07.2022 - 07.2025
  • Implement Python-based automation, integrating AWS, monitoring tools, and ServiceNow, enabling intelligent ticket triage, faster remediation, and a ~30% reduction in manual operational effort.
  • Deliver FinOps-driven cloud optimization programs, achieving approximately 60% infrastructure cost reduction and approximately $50,000 annual savings through architectural reviews, automation, and usage analytics.
  • Design and enhance CI/CD pipelines and cloud infrastructure using Terraform and CloudFormation across AWS and Azure, ensuring scalability, reliability, and compliance.
  • Mentored junior staff on best practices and professional development.

Associate Consultant

GlobalLogic
Gurugram
01.2022 - 06.2022
  • Provided product support for MarkLogic NoSQL platforms supporting global enterprise clients.
  • Worked on database rebalancing, cluster-level replication, failover, and disaster recovery mechanisms.
  • Collaborated with cross-functional teams to ensure system stability and business continuity.
  • Technologies: MarkLogic, XQuery, JavaScript, DataHub Central

Senior Technical Support Analyst

Accenture
Bengaluru
05.2021 - 01.2022
  • Delivered L3/L4 support for IBM DataPower, WAS, Tomcat, and JBoss in high-availability production environments.
  • Automated application deployments using Ansible, improving release reliability and reducing manual errors.
  • Built Splunk dashboards for log monitoring and proactive issue detection.
  • Led certificate management initiatives, including enterprise-wide migration from SHA1 to SHA2.
  • Ensured SLA adherence while managing production incidents and environment promotions.

Technical Support Analyst

Accenture
Bengaluru
11.2018 - 05.2021
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Documented troubleshooting steps and solutions in knowledge management systems.
  • Resolved technical issues for clients using remote support tools.
  • Provided training and guidance to junior analysts on support procedures.

Senior System Engineer

Infosys
Chennai
11.2015 - 11.2018
  • Supported global supply chain clients in warehouse and inventory management systems.
  • Troubleshot end-to-end order flow issues across upstream and downstream applications.
  • Contributed to in-house application support for inventory, labor, and operations management.

Education

Professional Certificate - Product Management

Indian School of Business
10-2025

Bachelor of Engineering - Computer Science

Chitkara University
08-2015

Skills

  • Technical program management
  • Agile and Scrum governance
  • Automation platforms and AIOps
  • Cloud transformation (AWS, Azure)
  • FinOps and cost optimization
  • Product development (automation accelerators)
  • DevOps and CI/CD practices
  • Infrastructure as code (Terraform, CloudFormation)
  • ServiceNow expertise
  • RPA (Blue Prism) implementation
  • Executive reporting (WBR/MBR)
  • Data analytics and visualization (Excel, Power BI)
  • Stakeholder leadership
  • Offshore team management

Certification

Agile Scrum Master

Additional Highlights

  • Hands-on technical leader with strong program ownership
  • Experience delivering reusable automation frameworks across clients
  • Strong communicator with proven stakeholder and offshore leadership capabilities

Timeline

Manager

PwC
08.2025 - Current

Senior Associate

PwC
07.2022 - 07.2025

Associate Consultant

GlobalLogic
01.2022 - 06.2022

Senior Technical Support Analyst

Accenture
05.2021 - 01.2022

Technical Support Analyst

Accenture
11.2018 - 05.2021

Senior System Engineer

Infosys
11.2015 - 11.2018

Professional Certificate - Product Management

Indian School of Business

Bachelor of Engineering - Computer Science

Chitkara University
ANURAG PURI