ANURAG PURI
Gurgaon
Summary
Dynamic technical program manager with a proven track record at PwC, driving AI and automation initiatives that achieved significant operational efficiencies. Expert in cloud transformation and stakeholder leadership, I excel in delivering impactful automation solutions while mentoring cross-functional teams to enhance performance and achieve strategic goals.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Manager
PwC
Bengaluru
08.2025 - Current
- Lead AI- and automation-driven technical programs, owning end-to-end delivery across roadmap definition, discovery, architecture, development, security reviews, and production deployment.
- Define quarterly program roadmaps, milestones, and delivery plans, managing cross-functional dependencies across engineering, operations, security, and business stakeholders.
- Act as a Technical Program Manager and Scrum Lead for automation initiatives, designing sprint plans, managing Agile ceremonies, maintaining RAID logs, and ensuring predictable delivery.
- Manage and mentor two offshore automation engineering teams (11 members), overseeing backlog prioritization, capacity planning, sprint execution, and delivery quality.
- Drive product development of reusable internal automation accelerators, leveraged across multiple client engagements, to standardize delivery and accelerate time-to-value.
- Collaborate with business, operations, and analytics stakeholders to translate data-driven and AI-enabled use cases into executable automation and AIOps solutions.
- Partner with platform and operations teams to support AIOps capabilities, including alert correlation, event-driven automation, and operational insights through dashboards and KPIs.
- Own program health metrics, KPIs, and executive reporting, preparing sprint reports, transformation updates, and leadership-ready content for WBRs and MBRs.
- Prepare and distribute transformation reports across PwC tower leads, highlighting automation adoption, benefits realization, risks, and mitigation plans.
- Partner with stakeholders across regions to deliver high availability, disaster recovery, and production-readiness standards for enterprise platforms.
- Analyzed data to inform business strategies and decision-making processes.
Senior Associate
PwC
Bengaluru
07.2022 - 07.2025
- Implement Python-based automation, integrating AWS, monitoring tools, and ServiceNow, enabling intelligent ticket triage, faster remediation, and a ~30% reduction in manual operational effort.
- Deliver FinOps-driven cloud optimization programs, achieving approximately 60% infrastructure cost reduction and approximately $50,000 annual savings through architectural reviews, automation, and usage analytics.
- Design and enhance CI/CD pipelines and cloud infrastructure using Terraform and CloudFormation across AWS and Azure, ensuring scalability, reliability, and compliance.
- Mentored junior staff on best practices and professional development.
Associate Consultant
GlobalLogic
Gurugram
01.2022 - 06.2022
- Provided product support for MarkLogic NoSQL platforms supporting global enterprise clients.
- Worked on database rebalancing, cluster-level replication, failover, and disaster recovery mechanisms.
- Collaborated with cross-functional teams to ensure system stability and business continuity.
- Technologies: MarkLogic, XQuery, JavaScript, DataHub Central
Senior Technical Support Analyst
Accenture
Bengaluru
05.2021 - 01.2022
- Delivered L3/L4 support for IBM DataPower, WAS, Tomcat, and JBoss in high-availability production environments.
- Automated application deployments using Ansible, improving release reliability and reducing manual errors.
- Built Splunk dashboards for log monitoring and proactive issue detection.
- Led certificate management initiatives, including enterprise-wide migration from SHA1 to SHA2.
- Ensured SLA adherence while managing production incidents and environment promotions.
Technical Support Analyst
Accenture
Bengaluru
11.2018 - 05.2021
- Collaborated with cross-functional teams to enhance service delivery processes.
- Documented troubleshooting steps and solutions in knowledge management systems.
- Resolved technical issues for clients using remote support tools.
- Provided training and guidance to junior analysts on support procedures.
Senior System Engineer
Infosys
Chennai
11.2015 - 11.2018
- Supported global supply chain clients in warehouse and inventory management systems.
- Troubleshot end-to-end order flow issues across upstream and downstream applications.
- Contributed to in-house application support for inventory, labor, and operations management.
Education
Professional Certificate - Product Management
Indian School of Business
10-2025
Bachelor of Engineering - Computer Science
Chitkara University
08-2015
Skills
- Technical program management
- Agile and Scrum governance
- Automation platforms and AIOps
- Cloud transformation (AWS, Azure)
- FinOps and cost optimization
- Product development (automation accelerators)
- DevOps and CI/CD practices
- Infrastructure as code (Terraform, CloudFormation)
- ServiceNow expertise
- RPA (Blue Prism) implementation
- Executive reporting (WBR/MBR)
- Data analytics and visualization (Excel, Power BI)
- Stakeholder leadership
- Offshore team management
Certification
Agile Scrum Master
Additional Highlights
- Hands-on technical leader with strong program ownership
- Experience delivering reusable automation frameworks across clients
- Strong communicator with proven stakeholder and offshore leadership capabilities
Timeline
Manager
PwC
08.2025 - Current
Senior Associate
PwC
07.2022 - 07.2025
Associate Consultant
GlobalLogic
01.2022 - 06.2022
Senior Technical Support Analyst
Accenture
05.2021 - 01.2022
Technical Support Analyst
Accenture
11.2018 - 05.2021
Senior System Engineer
Infosys
11.2015 - 11.2018
Professional Certificate - Product Management
Indian School of Business
Bachelor of Engineering - Computer Science
Chitkara University