ANURAG RANJAN
Summary
To establish myself as a committed professional in a highly competitive world. To join an organization where I can realize my full potential and can also provide my contribution in the success of the organization by hard working and utilizing my technical skills. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Survey Administration Analyst
Marsh & McLennan
11.2023 - Current
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Leading in managing the Invoicing for entire India market Client.
- Handling Escalation of the consultant with 99.9% accuracy.
- Customer support specialist.
- Technical support.
- Emails Escalation, Chat support.
- Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support.
Technical Support Analyst
Hewlett Packard Enterprise
03.2021 - 11.2023
- Personable and knowledgeable IT support technician with over 2 years 9 months of experience assisting customers with various hardware and software related issues
- Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support
- Improved customer satisfaction by providing timely and accurate technical support to endusers.
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Onboarded and trained all incoming junior tech support specialists.
Education
M.Com (Finance & Marketing) - Finance
Hansraj College, University of Delhi
New Delhi, India05.2022
B. Com (hons)(commerce) - Accounting And Finance
Shaheed Bhagat Singh College, University of Delhi
New Delhi, India05.2020
AISSCE (Science) - Science (PCM)
Sacred Heart School
Lucknow, India05.2015
Skills
- IT Service Management Software
- HTML Tool / Technology
- Technical Tool - SAP CDAX Power IB
- Escalation SharePoint Genesys
- Worked on Taxation
- Worked on Invoicing
- Risk Management
- Risk Mitigation
- Business Operations Analysis
- Problem-solving
- Workflow Analysis
- Multiple Priorities Management
- Report Preparation
Certification
INTERNSHIP, I have successfully completed internship of 45 days in Marketing and sales domain from TAPT SERVICES
Languages
Hindi Native
English Native
Technical And Marketing Description
- Sales & MarketingWork with account management team and warehouses to engage fulfillment customers to solve immediate day-to-day operational issues
- Lead the onboarding process for new Castle Gate customers, working closely with account managers and fulfillment customers
- Monitor and report on key service level metrics for fulfillment customers to ensure that we are providing excellent customer experience and delivering on our promise
Projects
- TRADE & SAPOS, Bangalore, Handled the 2 Major client under the Trade Project - Coforge, Nokia. Analysing the Data for Commercial And Consumer client. Specific Point of Contact For - Quotation And Invoicing. 93% Accuracy for customer relation. Handling Escalation.
- Invoicing and Certification - Lead the entire India market for invoicing and escalation.
Listening Music
In my Spare time i used like to listen the soulful music for my proper concentration.
Timeline
Survey Administration Analyst
Marsh & McLennan
11.2023 - Current
Technical Support Analyst
Hewlett Packard Enterprise
03.2021 - 11.2023
M.Com (Finance & Marketing) - Finance
Hansraj College, University of Delhi
B. Com (hons)(commerce) - Accounting And Finance
Shaheed Bhagat Singh College, University of Delhi
AISSCE (Science) - Science (PCM)
Sacred Heart School
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