Anurag Ranjan
Specialist - Survey Administration
New Delhi
Summary
Results-driven professional with 5 years of experience in client engagement, operations, and technical support, including 2.5 years in Compensation & Benefits. Expertise in job evaluation, job matching, and employee compensation analysis, ensuring data accuracy and internal equity. Proficient in SAP, CDAX, JIRA, and Power BI for data analysis, reporting, and process optimization. Strong background in customer service with a focus on improving customer satisfaction (CSAT) and resolving complex issues.
Experienced in stakeholder management, operational efficiency, and delivering data-driven insights to support business decisions. Former Senior Technical Analyst with a solid understanding of technical systems and service delivery. Demonstrated ability to manage cross-functional tasks, analyze business requirements, and drive continuous improvement.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Specialist
Mercer (Marsh & McLennan)
01.2026 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Expert in handling JIRA ticket assignments, and also worked on JIRA technical testing for a smooth process in the project.
- Handling CSAT for survey feedback from the stakeholders and clients to deliver the best output.
Senior Analyst- Compensation and Benefits, Clients Solutions Team
Mercer Consulting- Marsh McLennan
02.2025 - Current
- Handling 100+ clients under the Mercer Life Science industry and providing solutions to them based on market comparisons of compensation, job evaluation, analyzing organizational structures, and job matching based on the Mercer framework and structure.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Conducting webinars and presentations for tool demos to external clients.
- Supervising APAC forums (life science industry and consumer industry) at a regional level that comprise data collections and work on the compensation and benefits data.
- Supporting client access, survey participation, and also resolving client queries in respect of their data submission, and working on the Mercer portal.
- Lead Korea Invoicing (Handled 250+ clients).
- India GPOS Invoicing (Handled 380+ Clients)
- JIRA tool management for tracking issues and proper assignment of tickets.
Analyst- Career Survey Operations (Compensation & Benefits)
Mercer Consulting – Marsh McLennan Companies
11.2023 - 02.2024
- Worked as an analyst for compensation, rewards, and benefits solutions with the following responsibilities, and supporting consultants directly.
- For successfully delivering compensation and benefits survey products across India and Korea, while ensuring that 100% quality has been met.
- Responsible for providing regular updates to stakeholders and consultants about project progress, and highlighting risks along with a mitigation plan, if any.
- Providing internal transition within the team for the smooth functioning of the process.
- Advise teams on setup specifications and implementation best practices. Recognize, diagnose, and solve moderate to complex process issues and technical problems. Conduct technical sign-off in accordance with global standards.
- Evaluate the current process state, and make improvement recommendations.
- Responsible for driving initiatives within the team and ensuring the results from those with a confined focus on the timelines and quality.
- I worked independently on the internal report testing tool for 2024 under JIRA Project.
- Providing observations and feedback to the Implementation team for better enhancement.
- Also, I was selected as the Module Leader for providing a session to new colleagues on the Aggregate process.
- Lead GPOS India Invoicing (Handled 300+ clients).
- JIRA Ticket Solving.
- Lead the APAC Engagement team for all colleagues. Designing and planning a yearly calendar for multiple activities.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Senior Technical Analyst
Hewlett-Packard (HP. Inc)
03.2021 - 11.2023
- Personable and knowledgeable IT support technician with over 2 years and 9 months of experience assisting customers with various hardware and software-related issues.
- Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
- Assisted customers with more difficult technical issues, requiring a greater level of personalized care, and in greater length. Onboarded and trained all incoming junior tech support specialists.
- Key Projects:
- Work with the account management team and warehouses to engage fulfillment customers to solve immediate, day-to-day operational issues.
- Lead the onboarding process for new Castle Gate customers, working closely with account managers and fulfillment customers.
- Monitor and report on key service-level metrics for fulfillment customers to ensure that we are providing an excellent customer experience and delivering on our promise.
- I handled two major clients (Coforge and Nokia) by assisting with technical backgrounds and coordinating with Level II technical support.
- I was appointed as Case Management Lead for the project – (Trade & SAPOS). In this project, I worked alongside the 20 team members for better alignment of cases and was able to get them resolved.
- Worked on different internal tools to train senior and a few newly hired consultants.
- Trained new hires on internal tools (basic Excel and internal portal).
Education
MBA - IT and Finance
Maharshi University
Lucknow, India01.2025
M.com - Commerce
Hansraj College (Delhi University)
New DelhiB.Com ( Hons ) - Commerce
Shaheed Bhagat Singh College ( University of Delhi )
New DelhiXIIth - PCM
Sacred Heart Senior Secondary School
LucknowXth -
Army Public School
LucknowSkills
Stakeholder Collaboration
Annual Compensation Review
MS-Excel
MS -PowerPoint
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Expert problem solving
Continuous improvement
Management collaboration
Expert in JIRA & CSAT
Interests
Swimming, and Travelling
Awards
Applaud Award Contributor for significant contribution to business during June 2024
Star of the Month Award for best performance to business during October 2025.
Internship
I have successfully completed internship of 45 days in Marketing and sales domain from TAPT SERVICES.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
JIRA
SAP
ORACLE
Qliksense
Timeline
Specialist
Mercer (Marsh & McLennan)
01.2026 - Current
Senior Analyst- Compensation and Benefits, Clients Solutions Team
Mercer Consulting- Marsh McLennan
02.2025 - Current
Analyst- Career Survey Operations (Compensation & Benefits)
Mercer Consulting – Marsh McLennan Companies
11.2023 - 02.2024
Senior Technical Analyst
Hewlett-Packard (HP. Inc)
03.2021 - 11.2023
Xth -
Army Public School
MBA - IT and Finance
Maharshi University
M.com - Commerce
Hansraj College (Delhi University)
B.Com ( Hons ) - Commerce
Shaheed Bhagat Singh College ( University of Delhi )
XIIth - PCM
Sacred Heart Senior Secondary School