Anurag Roy
Sports Management
Kolkata,West Bengal, India
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work History
Hospitality Staff
AFC Bournemouth
07.2023 - 05.2024
- Provided exceptional hospitality and customer service to guests attending sports events and functions
- Inventory tracking with keen attention to detail
- Ensured timely delivery of services during events
- Addressed customer queries and resolved issues professionally to maintain high satisfaction levels
- Worked closely with the managers to facilitate seamless experiences
- Demonstrated leadership qualities in managing high-pressure situations calmly.
Student Representative
Bournemouth University
01.2023 - 05.2024
- Served as the official representative for the course/batch, acting as a liaison between students and faculty
- Collected feedback, concerns, and suggestions from peers regarding academic issues, campus life, and other matters
- Voiced student perspectives and advocated for their interests in meetings and discussions with university authorities
- Worked collaboratively with faculty and administration to address concerns and find suitable resolutions
- Encouraged teamwork and fostered a sense of community among the student body
- Demonstrated leadership qualities in guiding and motivating fellow students
- Paid close attention to detail in gathering and presenting student feedback accurately.
Team Member
Harry Ramsden
03.2024 - 05.2024
- Assisted in planning and executing the launch of a cricket event
- Managed logistics and coordinated with various teams for the event
- Handled clerical duties such as documentation, data entry, and record keeping
- Supported the management team with administrative tasks.
Sport Instructor
RockReef UK - Openwide International
03.2023 - 06.2023
- Worked as a part-time sports instructor at Rock Reef, an adventure sports arena catering to children and adults
- Taught and supervised various adventure activities such as rock climbing, ensuring safety protocols were followed
- Provided clear instructions and demonstrations to participants before they engaged in the activities
- Properly harnessed and secured participants, paying close attention to detail to ensure their safety
- Maintained a friendly and encouraging demeanor, making the experience enjoyable for participants
- Managed time efficiently, ensuring smooth transitions between groups and activities
- Addressed participant queries and concerns, offering guidance and support as needed
- Communicated effectively with colleagues and supervisors to ensure seamless operations
- Handled customer service responsibilities, ensuring a positive experience for all guests.
Bartender
BH Live
04.2023 - 04.2023
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers efficiently
- Provided excellent customer service by greeting guests, taking orders, and addressing any queries or concerns
- Maintained a clean and well-stocked bar area, ensuring necessary supplies were always available
- Handled cash and credit card transactions accurately, following proper cash-handling procedures
- Assisted with catering duties, such as setting up buffets and serving food when required
- Contributed to overall hospitality efforts by creating a welcoming and enjoyable atmosphere for guests
- Communicated effectively with team members and supervisors to ensure smooth bar operations.
Team Member
Cheltenham Racing - Forte
03.2023 - 03.2023
- Worked as part of the catering team for the prestigious Cheltenham Gold Cup 2023 horse racing event
- Served as a bartender, efficiently preparing and serving alcoholic and non-alcoholic beverages to guests
- Maintained a clean and well-stocked bar area, ensuring adequate supplies throughout the event
- Assisted with stock management duties, including receiving, organizing, and distributing inventory
- Handled cash transactions accurately and followed proper cash-handling procedures
- Provided excellent customer service, addressing queries and concerns from guests in a professional manner
- Contributed to the overall hospitality efforts, ensuring a positive experience for attendees
- Worked collaboratively with the catering team and followed instructions from supervisors.
Intern
CFI Marketing
12.2019 - 12.2019
- Provided exceptional customer service and hospitality to guests attending sports events and functions.
- Analyzed problems and worked with teams to develop solutions.
Intern
Rajasthan Patrika Private Limited
11.2019 - 11.2019
- Worked in the operations department for a school Olympics event
- Coordinated with schools and vendors for the event logistics
- Assisted in on-ground coverage and reporting of the event
- Ensured smooth execution of event activities and programs.
Intern
VIVO Pro Kabaddi - DNA Networks
09.2019 - 10.2019
- Performed crowd management duties at events and shows
- Assisted the production team in setting up and running live events
- Provided hospitality services to guests and participants
- Handled coordination tasks and liaised with different teams
- Managed accreditation process for participants and attendees.
Intern
VIVO IPL - Rajasthan Royals
03.2019 - 05.2019
- Performed crowd management duties at events and shows
- Assisted the production team in setting up and running live events
- Provided hospitality services to guests and participants
- Handled coordination tasks and liaised with different teams
- Managed accreditation process for participants and attendees.
Education
Master of Science - Sports Management
Bournemouth University
Bournemouth, United Kingdom 04.2023 - 04.2024
BBA - Sports Management
National Academy Of Sports Management
Jaipur, India 04.2019 - 04.2022
Graduation - Science, Commerce
The Heritage School
Kolkata, India 01.2008 - 04.2019
Skills
Event Coordination
Decision-Making
Problem-solving abilities
Operations Management
Management
Event Planning
Team Management
Time Management
Contact - Profile
A passionate and dedicated sports enthusiast with a strong academic background in Sports Management. Possessing hands-on experience in sports operations, event management, and team coordination through various internships and roles undertaken during university studies. Adept at working in collaborative environments, demonstrating exceptional leadership, communication, and problem-solving abilities. Committed to pursuing a rewarding career in the sports industry, leveraging a unique combination of theoretical knowledge and practical exposure. Driven by a lifelong love for sports and a desire to contribute to the growth and success of professional sports organizations.
Languages
English
Hindi
Hindi
Timeline
Team Member
Harry Ramsden
03.2024 - 05.2024
Hospitality Staff
AFC Bournemouth
07.2023 - 05.2024
Master of Science - Sports Management
Bournemouth University
04.2023 - 04.2024
Bartender
BH Live
04.2023 - 04.2023
Sport Instructor
RockReef UK - Openwide International
03.2023 - 06.2023
Team Member
Cheltenham Racing - Forte
03.2023 - 03.2023
Student Representative
Bournemouth University
01.2023 - 05.2024
Intern
CFI Marketing
12.2019 - 12.2019
Intern
Rajasthan Patrika Private Limited
11.2019 - 11.2019
Intern
VIVO Pro Kabaddi - DNA Networks
09.2019 - 10.2019
BBA - Sports Management
National Academy Of Sports Management
04.2019 - 04.2022
Intern
VIVO IPL - Rajasthan Royals
03.2019 - 05.2019
Graduation - Science, Commerce
The Heritage School
01.2008 - 04.2019