Anurag Roy
Healthcare Operations
Kolkata
Summary
Results-oriented Operations Manager with 12+ years of improving service delivery, reducing costs, and scaling operations. Known for decisive leadership, sharp problem-solving, and relentless commitment to operational excellence.
Overview
13
13
years of professional experience
3
3
Certifications
6
6
Languages
Work History
Assistant Manager-Operations East
TATA 1MG Technologies Private Limited
04.2022 - 09.2024
- Directed holistic growth and operational strategy for E-Diagnostics business in 6 cities, advancing scale, service excellence, and P&L performance.
- Secured 45% topline growth (₹70L/month) and 59% bottom-line improvement (₹27L/month) in 18 months by enhancing processes, adjusting cost structures, and restructuring workforce models.
- Elevated operational efficiency via integration of evidence-based KPIs, UX performance metrics, market research, and lean methodologies (EOQ, JIT, FIFO).
- Secured 38% reduction in annual logistics costs (₹3 Cr) via workflow overhaul, route redesign, and improved manpower utilization.
- Elevated SBU performance by executing cross-functional initiatives, launching new business verticals, and establishing CX-integrated KPI frameworks.
- Elevated retail and diagnostics operations performance across store networks, contributing to 35% topline and 38% bottom-line growth within 6 months.
City Manager-Operations East
PharmEasy (API Holdings Limited)
03.2020 - 04.2022
- Directed complete diagnostics operations for city, advancing efficiency and service excellence.
- Revamped home sample collection utilizing effective route design and initiatives focused on reducing TAT.
- Directed intercity sample logistics, guaranteeing SLA compliance and cold-chain fidelity.
- Oversaw phlebotomist performance via stringent KPIs, targeted training programs, and quality control measures.
- Strengthened lab and B2B partnerships to elevate operational capacity and increase revenue generation.
- Reinforced SOPs and process controls to optimize and standardize city operational procedures.
- Presented data-driven insights and launched city growth strategies for lasting business impact.
Cluster Manager Operations East
NephroPlus Dialysis Centers (Nephrocare Health Services Pvt Ltd)
06.2018 - 03.2020
- Directed all aspects of operations in Dialysis Units, achieving superior patient experience and strict adherence to execution protocols.
- Facilitated and supported Center Managers in achieving operational excellence, maintaining accountability, and enhancing performance consistency.
- Detected gaps, executed root-cause interventions, and upheld strict adherence to clinical, administrative, and quality protocols.
- Oversaw revenue and profitability benchmarks, guiding units towards exceptional financial results.
- Elevated facility utilization, equipment uptime, staffing efficiency, and overall service delivery.
- Advanced workforce skills by implementing organized KRAs, comprehensive performance reviews, and focused training.
Sr Executive Operations- East
Portea Medical (Health Vista India Limited)
01.2016 - 06.2018
- Supervised daily healthcare operations emphasizing service delivery, patient coordination, and field team administration.
- Implemented SOPs, compliance standards, and quality assurance processes to reinforce operational control.
- Supervised EHR/HIS system administration, maintaining accuracy, continuity, and effective integration with clinical services.
- Facilitated seamless resource scheduling, logistics strategy, and route optimization for operations spanning multiple sites.
- Managed KPI/SLA monitoring, operational audits, and performance reporting to elevate efficiency and outcomes.
- Coordinated patient engagement, tackled issue resolution, and spearheaded service excellence initiatives to boost overall care quality.
Sr Excutive Sales & Operations
Advatech Healthcare Private Limited
01.2012 - 12.2015
- Managed zonal operations and revenue development via deployment of strategic plans, assessment of performance metrics, and fulfillment of rigorous sales/service objectives.
- Improved productivity of KC teams, Hospital Managers, and Fleet Managers by implementing structured planning, targeted training, and performance management.
- Secured SLA standards, hastened query resolutions, enforced zero-leakage revenue methods, and achieved timely payment collections within hospital and clinic networks.
- Interfaced daily with City Managers and HO to align service delivery, product updates, training necessities, and operational refinements.
- Created dynamic client acquisition funnel driven by market analysis, customer relations, and expanded sourcing strategies.
- Refined operational costs, improved process compliance, and increased team morale through rigorous, high-impact engagement sessions.
Education
Bachelor of Commerce - Accounting & Finance
Calcutta University
Kolkata, West BengalSkills
Home care management
Appointment management
Training leadership development
KPI tracking Service level agreement oversight Performance evaluation
SOP adherence oversight
Route optimization
Budget management EBITDA optimization Cost efficiency
Escalation resolution
Healthcare documentation skills
Operational efficiency
Certification
Certificate Course in NABH Accreditation Standards for Hospitals, Medversity, 2019
Accomplishments
- Handled and closed an Exclusive agreement with West Bengal Heath Scheme for TATA 1MG.
- Achieving an NPS of 70 – and cost efficiency of 30 % at TATA 1MG
- Best City Manager FY2021-2022 - Q2 & Q3 - Granted ESOPS - PharmEasy
- Zonal Team- mate Award for outstanding performance in NephroPlus
- Obtained Operation Excellence Award in Porta Medical.
Declaration
I, Anurag Roy, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Assistant Manager-Operations East
TATA 1MG Technologies Private Limited
04.2022 - 09.2024
City Manager-Operations East
PharmEasy (API Holdings Limited)
03.2020 - 04.2022
Cluster Manager Operations East
NephroPlus Dialysis Centers (Nephrocare Health Services Pvt Ltd)
06.2018 - 03.2020
Sr Executive Operations- East
Portea Medical (Health Vista India Limited)
01.2016 - 06.2018
Sr Excutive Sales & Operations
Advatech Healthcare Private Limited
01.2012 - 12.2015
Bachelor of Commerce - Accounting & Finance
Calcutta University