Anurag Sarma

Roles & Responsibilities:

• Delivered projects on time and within budget by effectively managing resources, schedules and tracked project progress to support timely completion.
• Developed comprehensive project plans that outlined scope, objectives, timelines, resources, and deliverables for successful execution through Agile methodologies.
• Reduced project risks through proactive risk identification, assessment, and mitigation strategies to address potential risk.
• Collaborate with cross-functional teams to resolve complex operational issues in form of incidents & service requests within the set SLA's and enhance customer satisfaction with proper Stakeholder/Client Management.
• Communicate to their business stakeholders for adoption of services with requirement gathering, analysis and reviews to propose Request for Proposals (RFP) and create Scope of Work (SOW) for budget & expansion of business
• Manage Weekly status report (WSR) calls with Stakeholders and ensure adherence to SLA's and key metrics according to organization expectation.
• Mentored junior team members in best practices for project management, contributing to their professional growth and development within the organization.

Description -

• Experienced in Managed Service(Operations) & Production Support of Big Data related issues to solve day today application Issues.

Roles & Responsibilities -

• Manage and maintain Arena/ZaloniDataPlatform Product which is built on Hadoop Framework. It is a tool which makes an easy tour for clients to build their application use cases where we monitor all their production jobs.
• Provide support to multiple clients on Cloudera and Hortonworks platform with resolutions in a restricted time frame and monitor proactively cluster related issues.
• Developed solutions for client teams on shell script to actively monitor their current System and generate alerts on conditions.
• Deploy Arena at client servers using CI/CD pipelines for installs and upgrades and report any issues during the same for fixing.
• Responsible for handling SLA violations and giving immediate attention to CRITICAL issues and Support maintenance activities done over the weekend.
• Manage weekly status report (WSR) calls with Stakeholders giving insight of issues and resolution thereby ensuring customer satisfaction.

Description -

Worked in production support for Linux systems as a System Administrator

Roles and Responsibilities -

• Provided production support for Linux systems and resolved system-related issues.
• Conducted system maintenance activities and ensured business continuity.