Anurag Sharma
D-303, Designarch E- Homes, Surajpur Site-C, Greater Noida
Summary
Results-oriented IT professional with 9 years of experience in IT operations and networking. Seeking a challenging position to leverage my technical expertise, leadership skills, and problem-solving abilities to drive operational efficiency and enhance business performance. Committed to delivering efficient solutions, enhancing network security, and driving organizational growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
IT Operations Senior Analyst
Accenture Solutions Private Limited
Greater Noida
12.2020 - Current
- Proficient in IT systems administration, network L1 support, and security protocols.
- Excellent analytical skills with a keen eye for identifying and resolving network issues promptly.
- Strong leadership abilities, with a demonstrated aptitude for managing cross-functional teams and collaborating with stakeholders at all levels.
- Lead a team of 20 IT professionals in ensuring the stability, security, and availability of the company's IT infrastructure.
- Developed and delivered technical training programs to enhance the skills and knowledge of IT personnel, improving team productivity and efficiency.
IT Operations Analyst
Accenture Solutions Private Limited
Noida
12.2018 - 12.2020
- Co-ordinates with multiple project clients across PAN India to understand their issues and fix them within SLA.
- Act as frontend for the major incidents and escalations.
- Participates in the Security audit, compliance checks of the devices and supporting them round the clock.
- Using HP NNMI, HP NA, Riverbed tools to monitor network infrastructure.
IT Operations Associate
Accenture Solutions Private Limited
Greater Noida
12.2016 - 12.2018
- Handling the Network connectivity, troubleshooting and upgradation of LAN & WAN as per client requirement.
- Managing and monitoring entire network setup using HP NNMI, HP NA & Riverbed tools.
- Managing operational reports such as auditing, SLAs and monthly highlights, etc. to ensure smooth functioning of Networks and Security.
- Configuration and troubleshooting of data VLAN, STP and Switch Port Security, SNMP as per the requirement.
- Managing daily operational reports to ensure smooth functioning for the network operations.
- Interacts with multiple vendors for timely resolution.
- Performed troubleshooting for Juniper & Cisco switches.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Desktop Support Engineer
Nexwave Technologies Private Limited
Gurugram
06.2014 - 12.2016
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Assisted end-users with conference room equipment setup and operation.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
B.Tech - Electronics And Communications Engineering
Kurukshetra University
Israna, Panipat 06.2010 - 06.2014
12th -
Kendriya Vidyalaya
N.F.L. Panipat 01.2010 - 12.2010
10th -
Kendriya Vidyalaya
N.F.L. Panipat 01.2008 - 12.2008
Skills
Incident Management
undefinedCertification
ITIL
Timeline
IT Operations Senior Analyst
Accenture Solutions Private Limited
12.2020 - Current
IT Operations Analyst
Accenture Solutions Private Limited
12.2018 - 12.2020
IT Operations Associate
Accenture Solutions Private Limited
12.2016 - 12.2018
Desktop Support Engineer
Nexwave Technologies Private Limited
06.2014 - 12.2016
B.Tech - Electronics And Communications Engineering
Kurukshetra University
06.2010 - 06.2014
12th -
Kendriya Vidyalaya
01.2010 - 12.2010
10th -
Kendriya Vidyalaya
01.2008 - 12.2008
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