Anurag Sharma
Sales support specialist
Delhi
Summary
Energetic Sales Support Specialist focused on enabling strong financial services sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying prospect requirements to help sales professionals make strategic decisions and continue capturing business.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Support Specialist
American Express Banking Corp
10.2023 - Current
- Digital sales & fulfillment support leader managing an outsourced channel that works on completion and upgradation of digital applications
- Work on digital inventory acquired through various data procurement channels
- Managing the vendor in terms of colleague hiring, billings, various audit requirements etc.
- Coordination with various stakeholders like new accounts, risk management, kyc processes and verification management teams.
- Simultaneously working on top end product certifications of the existing colleagues that help increase the skill level of experienced colleagues
Senior Channel Sales Manager
American Express Banking corp
09.2022 - Current
- Handling a team of 4 relationship managers responsible for sourcing premium card products at venues like airport and mall kiosks , ensuring the card usage , timely payments for initial months
- Also ensuring the applicants chose the right products which fulfill customer needs as per their lifestyle and spends
Senior Manager - Account Development
American Express Banking corporation
06.2021 - 08.2022
- Managing a team of 9 highly skilled account managers responsible for card member spend , attrition on cards , card member escalations , enhanced billings , information on latest offers , product value reiteration , cross sell - Insurance , through coordination with various teams like product development , marketing ,Partnerships , save a card unit , insurance sales team , credit limit enhancement
Senior Channel Sales Manager
American Express Banking corporation
01.2017 - 05.2021
- Managing a team of 11-16 people skip and direct , responsible for premium and super premium consumer cards acquisition in coordination with teams like risk management , new accounts issuance , card delivery , save a card unit
- Responsible for sourcing premium cards to HNI individuals through F2F meetings , corporate promotional activities , venue sales like ( premium malls ,airports, Golf clubs , tech parks )
Channel Sales Manager
American Express services india Ltd
08.2015 - 12.2016
- Promoted as a team manager , handling a team of 8-10 front line proprietary employees responsible for premium consumer card to HNI individuals
Multiple customer facing Roles
American Express Services india Ltd
03.2011 - 07.2015
- Started as a relationship officer , Senior relationship officer , relationship manager, senior relationship manager ( individual contributor ) , senior relationship manager ( people leader ) , responsible for premium cards sourcing through F2F meetings bank partnerships like Amex and yes bank cobrand , tech partnerships of American Express with companies like IBM , tech park activities , Venue sales like malls , airports and golf clubs
Business development executive
Serco C/o American Express
07.2009 - 03.2011
- Worked as an outsourced employee for American express for F2F consumer card sourcing
Education
MBA -
Symbiosis Center of distance learning
06.2009 - 05.2011
BBA - General
Delhi College of advanced studies
05.2005 - 04.2008
Skills
- Deep understanding of the digital financial services business
- Experienced in managing the telemarketing channels
- managing the third party vendors for acquisition business
- Very proficient at communicating and closing deals with HNIs
- Experienced in interacting with various company CEOs, VPs, and other senior leaders at various organizations
Personal Information
- Date of Birth: 01/12/88
- Gender: Male
Timeline
Sales Support Specialist
American Express Banking Corp
10.2023 - Current
Senior Channel Sales Manager
American Express Banking corp
09.2022 - Current
Senior Manager - Account Development
American Express Banking corporation
06.2021 - 08.2022
Senior Channel Sales Manager
American Express Banking corporation
01.2017 - 05.2021
Channel Sales Manager
American Express services india Ltd
08.2015 - 12.2016
Multiple customer facing Roles
American Express Services india Ltd
03.2011 - 07.2015
Business development executive
Serco C/o American Express
07.2009 - 03.2011
MBA -
Symbiosis Center of distance learning
06.2009 - 05.2011
BBA - General
Delhi College of advanced studies
05.2005 - 04.2008
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