ANURAG SHARMA
Rohini
Summary
Results-oriented Operations Professional experienced in account management, customer success, and process optimization. Adept at managing high-volume operations, driving service excellence, and building strong stakeholder relationships in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Operations Associate
Trential technologies
Gurugram
12.2024 - Current
- Led end-to-end background verification (BGV) operations for multiple enterprise clients, achieving compliance with client requirements, regulatory standards, and service-level commitments.
- Independently manage a portfolio of 4 client accounts, driving operational excellence, stakeholder engagement, and consistent service delivery.
- Managed escalations and complex verification cases, conducting root-cause analysis and implementing corrective actions to prevent recurrence.
- Drove customer success initiatives by understanding client needs and identifying improvement opportunities to deliver effective solutions.
- Demonstrate strong ownership and accountability in managing high-volume workloads while consistently meeting organisational objectives.
- Ensured accuracy and quality of verification reports through thorough reviews, risk assessments, and compliance checks.
Operations Trainee
Sunlife Global Solutions
Gurugram
04.2024 - 10.2024
- Managed insurance operations with expertise in policy administration, underwriting support, and claims processing.
- Maintained a 96% quality score by ensuring accuracy in data entry, documentation, and policy updates.
- Successfully handled high-volume workloads while prioritizing tasks and consistently meeting deadlines.
- Created and maintained operational reports, schedules, and SOPs to improve process efficiency and compliance.
- Achieved a 92% utilization target through effective workload management and consistent performance delivery.
Operations Assistant
Asset Deals
Gurugram
06.2022 - 08.2022
- Strong attention to detail in managing property records and documentation Ability to juggle multiple tasks and deadlines effectively Systematic approach to maintaining databases and filing systems
Education
Bachelor of Business Administration - General
Guru Gobind Singh Indraprastha University
New Delhi01-2023
Skills
- Cross-Functional Collaboration
- Background verification
- Escalation management
- Client Success & Relationship Management
- Process Improvement
- Quality Assurance & Compliance
- Project management
- Operations Excellence
Timeline
Operations Associate
Trential technologies
12.2024 - Current
Operations Trainee
Sunlife Global Solutions
04.2024 - 10.2024
Operations Assistant
Asset Deals
06.2022 - 08.2022
Bachelor of Business Administration - General
Guru Gobind Singh Indraprastha University