Anurag SHRIVASTAVA
Project Manager
Pune
Summary
Experienced IT Project Manager with more than 14 years of total IT experience and 7+ years in Project Delivery Management. Possess strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Information Technology Project Manager
Synechron
10.2021 - Current
- Working as IT Project Manager / Agile Delivery Lead.
- Facilitated best user experience through continuous support and communication of system changes.
- Communicated regularly with customers concerning data exchange and technology integration.
- Responsible for managing multiple projects delivery within Global Payments Screening arena for HSBC.
- Implementing Agile best practices to streamline delivery and maximize value output to customer.
- Involved in major Payments ISO Transformation Programs & Payments Screening Product Upgrades for HSBC.
Specialist - Technology
Synechron
04.2020 - 09.2021
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Engaged in regular project schedule updates and communications to Senior Management.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Associate Specialist Technology
Synechron
04.2019 - 03.2020
- Managed multiple projects simultaneously, ensuring timely completion and adherence to scope requirements.
- Optimized internal communication channels, fostering a collaborative work environment among team members.
ITSM Problem Manager
CompuCom
10.2018 - 01.2019
- Led change management initiatives as part of the problem resolution process, minimizing negative impacts on business operations.
- Coordinated with vendors for third-party support, ensuring prompt resolutions of issues outside internal capabilities.
- Collaborated with cross-functional teams to identify trends in incidents and formulate proactive strategies to prevent future occurrences.
- Maintained accurate records of all problems within the organization''s IT environment, ensuring full visibility into historical data when required for analysis or audits purposes.
Application Support Manager
HSBC
05.2012 - 06.2015
- Conducted thorough risk assessments before deploying major updates or changes to production environments, minimizing potential disruptions to business operations.
- Oversaw vendor relationships for third-party software solutions, ensuring seamless integration into existing systems and workflows.
- Developed comprehensive training materials for new team members, accelerating their onboarding process and increasing productivity.
- Enhanced user satisfaction with timely resolution of software issues, providing excellent customer service and communication.
Software Engineer
HSBC
08.2006 - 04.2012
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Maintained existing software systems by identifying and correcting software defects.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with clients to define solution requirements.
Education
Bachelor of Engineering Technology - Computer Science
Government Engineering College Bilaspur
Bilaspur, India 04.2001 -
Skills
Project Management
Project Scheduling
Agile Delivery
Stakeholder Management
IT Infrastructure Management
Software development life cycle
Budget Control
Resource Allocation
Cross-Functional Collaboration
Scrum Framework
Certification
Prince 2 Agile Foundation Certificate
Timeline
Information Technology Project Manager
Synechron
10.2021 - Current
Specialist - Technology
Synechron
04.2020 - 09.2021
Associate Specialist Technology
Synechron
04.2019 - 03.2020
ITSM Problem Manager
CompuCom
10.2018 - 01.2019
Application Support Manager
HSBC
05.2012 - 06.2015
Software Engineer
HSBC
08.2006 - 04.2012
Bachelor of Engineering Technology - Computer Science
Government Engineering College Bilaspur
04.2001 -
Prince 2 Agile Foundation Certificate
Professional Scrum Master I Certificate
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