ANURAG SHUKLA
Proficient at maintaining cordial relationship with customers ensuring quality and service norms thereby achieving customer satisfaction. Articulate negotiator with strong inter personal communication skills that can build and maintain relation across and beyond organization. Skilled decision maker, persuasive motivator and change facilitator can blend with ease at all hierarchy levels and diverse backgrounds. Willingness to take risks and synergize operation to enhance employee performance far peak organizational effectiveness and growth in a fast paced environment. Hands on Experience in toes pirate budgets in capital& operational .to organize and to monitor department in view of safety, uniformly and smooth operation and uses of resources within department with inventory spectrum. Guiding the housekeeping department to provide the highest level of Hygiene comfort& hospitality to guest to ensure expectations and their fulfillment by attitude, standards of cleanliness and hygiene attentiveness in all hotel premises as per SOP. Responsible linen store and uniforms to exchange and replacement of all hotel staff. Staff training / scheduling / maintaining high degree discipline in respect management format or approved SOP. Total inventory of linen, equipment and gadgets to achieve targeted expense budget even month. Report & RECORDS appraisal of individual performance gloss reading function prospectus log book & miss. Everyday briefing and debriefing.
Work History
Housekeeping Asst. Manager
4 Years 1 MonthHousekeeping Executive
8 MonthsHousekeeping Executive
11 MonthsHousekeeping Executive
8 MonthsHousekeeping Executive
10 MonthsHousekeeping Sr. Supervisor
2 Years 5 MonthsHousekeeping Supervisor
1 Year 2 MonthsHK Attendant
9 MonthsEducation
High School
Intermediate
Graduate Diploma - Hotel Management
Skills
Languages
Professionalanalysis
- Standard Operating Procedure forth Department to Make and Implements.
- Managing budgets and financial plans.
- Inventory management.
- Well planning & execution.
- Dealing with customer complaints and comments.
Dutyresponsibilities
- Responsible for proper upkeep entire hotel, in view to organize, supervise & co-ordinate the function of the department in lieu of cleanliness, general maintenance renovation.
- Addressing any grievance and counseling issues among the department staffs.
- Keeping involve into contemporary information about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
- Supervise housekeeping staff while they are performing their duties.
- Stock and maintain any housekeeping supply room.
- Responsible for making duty roaster leave planning and daily shift allocation for team.
- Taking care of housekeeping inventories.
- Determine and process all guest complaints.
- Check all guest room is ready for arrival room.
- Check all common areas are hazard free and ready for guest.
- Conduct daily morning meeting with housekeeping staff and organize all staff daily.
- Responsible for good looking after floor, guest room, public area.
- Ensure high level of customer service is maintained at all times.
- Responsible for the supervision and control of cleaning and servicing for all guest rooms. Room cost control.
- Responsible to get the best output from my assigned team.
Hobbies and Interests
•Quality Control and Process Improvement
•Team Building and Leadership Development
•Travel and Exploring New Cultures
•Health and Wellness ( yoga, fitness)
•Reading (hospitality industry book and Blog)
•environmental initiatives)
•Photography (hotel photography, travel photography)
Disclaimer
I HEREBY DECLARE THAT ALL THE ABOVE INFORMATION IS CORRECT TO THE BEST OF MY KNOWLEDGE & BELIEF.
Personal Information
- Father's Name: SHRI RAM LOTAN
- Date of Birth: 07/16/95
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married