Anurag Sindhu
Kangra
Summary
I am a resourceful Customer Success Manager, known for productively and efficiently completing tasks. I specialize in relationship building, customer retention strategies, and problem-solving techniques. Also, I excel in communication, empathy, and adaptability to ensure my customers are satisfied and remain loyal, and act as our biggest advocate. I am committed to leveraging these skills to support company growth and client success.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Cvent
Gurgaon
01.2024 - Current
- As a customer success manager, I am responsible for handling a portfolio of high-dollar value accounts and make sure we are driving them to success.
- Main goal is to drive product adoption and expand to multiple Lines of business and regions.
- I work with clients to host multiple rounds of strategic calls to help them achieve their goals and show the ROI of the product and services they have contracted.
- Work with cross-functional teams like product, support, and technology to share client feedback, take enhancement requests, and work with ARA teams to reduce any chances of churn and retain clients.
- I conduct business reviews quarterly and annually to share the successes and challenges, and use those discussions to help facilitate renewal and share any product updates with the client.
Senior Platform Analyst (Dedicated Professional Services)
Cvent
05.2022 - 01.2024
- As a Senior Platform Analyst at Cvent, I had the privilege of working with dedicated clients like Teva Pharmaceutical Industries Ltd which is the world’s largest generic drug manufacturer in the world and Kyndryl which is currently the world's largest IT infrastructure services provider, and the fifth-largest consulting provider
- As part of my internal MBOs, I focused on ensuring full client adoption of Cvent software, thereby maximizing their return on investment.
- Conducted market research to identify trends and customer needs.
- Created reports, presentations, and other documentation for stakeholders.
- Provided recommendations based on data analysis results.
- Identified opportunities for process improvements across the organization.
Senior Product Consultant
Cvent
02.2022 - 06.2022
- As a senior product consultant, I was given the opportunity to handle large, high-dollar enterprise clients.
- Mentored our new hires and provided training.
- As a senior product consultant, I completed several certifications, which allowed me to become an expert on the whole Cvent platform.
- Analyzed customer feedback to improve existing products and develop new products.
- Provided technical support to customers on products and services.
Product Consultant
Cvent
01.2020 - 02.2022
- I provided expert advice and guidance to customers on how to use Cvent's products and services effectively.
- I helped customers achieve their goals and overcome their challenges by recommending the best solutions, and at times, custom solutions, to meet their requirements.
- Analyzed customer feedback to inform product design improvements.
- Liaised between customers, sales staff, and internal departments when necessary.
- Demonstrated how to properly use and apply products, enabling customers to learn about features before purchasing items.
- Utilized active listening and effective interpersonal skills to build customer relationships that lasted years.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Strategic Account Manager - Google Ads
WNS Global Services
01.2019 - 01.2020
- I was responsible for managing and optimizing Google Ads accounts for our clients.
- I identified and implemented strategies that align with our clients' goals and deliver the best results on their Google ads campaigns.
- I communicated effectively with the advertisers, sharing insights and recommendations on how to improve their campaigns and business performance.
- I also maintained a high level of client satisfaction, ensuring that their needs and expectations are met.
Client Support Technician
Dell Technologies
08.2016 - 11.2018
- The main job was to provide the best support for all the software-related issues.
- Handle technical troubleshooting within an enterprise environment, including Windows software troubleshooting, slow-downs, and data recoveries for our clients, and making sure all software applications are up and always running.
- Engage and track Priority 1 issues, with the responsibility for timely and accurate documentation, providing the best resolution and closure of trouble tickets.
- The job also focused greatly on customer satisfaction, as it was the most premium process of Dell at the time.
- And the quality of the process was determined by the net promoter score.
- Provide the best level of customer satisfaction and obtain the best resolution for technical complex issues in a specified time.
- Responsible for providing diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assignee products.
Education
B.A -
Delhi University
01.2018
B-Tech -
Lovely Professional University
01.2015
SSC -
GAV Public School
Kangra, H.P01.2011
HSC -
GAV Public School
Kangra, H.P01.2009
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- Google Ads
- Cvent Event Management Software
- Training programs
- Training and mentoring
- Strategic communications
- Account Updates
- Account Management
- Strategic Planning
- Customer Account Management
- Customer Retention
- Revenue Growth
- Customer Advocacy
- Client Relations
Languages
- English
- Hindi
Awards
- Customer Champion Award: Dell
- Special Recognition Award (Outstanding Performance): Dell
- Certificate of Excellence (Outstanding Performance): Dell
- Money Maker (Dedicated Professional Services): Cvent
- Team Player (Dedicated Professional Services): Cvent
References
References will be provided on request.
Hobbies and Interests
- Listen to Music
- Playing online competitive PC games
- Cooking
Certificationsreceived
- Cvent System Administrator Certification
- Cvent Account Administrator Certification
- Cvent Hybrid Events Certification
- Cvent Event Management Certification
- Cvent Event Advanced Management Certification
- Cvent Virtual Events Certification
- Cvent CSN Certification
Personal Information
- Father's Name: Mr. Pawan Sindhu
- Mother's Name: Mrs. Sadhna Sindhu
- Date of Birth: 06/08/94
- Gender: Male
Timeline
Customer Success Manager
Cvent
01.2024 - Current
Senior Platform Analyst (Dedicated Professional Services)
Cvent
05.2022 - 01.2024
Senior Product Consultant
Cvent
02.2022 - 06.2022
Product Consultant
Cvent
01.2020 - 02.2022
Strategic Account Manager - Google Ads
WNS Global Services
01.2019 - 01.2020
Client Support Technician
Dell Technologies
08.2016 - 11.2018
B.A -
Delhi University
B-Tech -
Lovely Professional University
SSC -
GAV Public School
HSC -
GAV Public School
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