ANURAG SINGH

Operations Executive | Healthcare Claims & Data Specialist

New Delhi

Summary

Detail-oriented Operations Professional with a strong background in Healthcare Claim Digitization and Process Facilitation. Proven expertise in managing high-volume medical data with 100% accuracy, ensuring adherence to strict operational standards and data privacy protocols. Adept at auditing performance metrics, streamlining administrative workflows, and maintaining exceptional quality standards in fast-paced environments. Recognized for excellence in stakeholder communication and consistent achievement of organizational KPIs.

Overview

years of professional experience

Certifications

Languages

Work History

OPERATIONS & PROCESS FACILITATOR – FEA

Freedom Employability Academy

05.2023 - 09.2025

Process Adherence: Facilitated daily sessions on digital literacy and professional standards, ensuring all activities aligned with organizational SOPs.
Quality Excellence: Honored with a Letter of Commendation and Certificate of Distinction for maintaining superior operational and engagement standards.
Reporting & Feedback: Maintained precise digital logs of performance metrics and implemented feedback loops to improve overall process efficiency.
Center Management: Handled daily administrative operations and coordinated community-focused projects to achieve organizational targets.

OPERATIONS EXECUTIVE

MEDYBUDDY(V5 Global Services)

01.2025 - 07.2025

Insurance Claim Processing: Managed the end-to-end digitization of medical claims, ensuring all patient, provider, and billing data was accurately captured in the system.
Data Validation & Integrity: Conducted rigorous audits of digitized records to identify and correct discrepancies before final submission to insurance partners.
Workflow Optimization: Prioritized high-volume documentation tasks to maintain consistent productivity and meet daily operational "turnaround time" (TAT) targets.
Professional Correspondence: Resolved complex inquiries related to missing or illegible claim data through structured email communication with stakeholders.

Education

Bachelor of Science - Geological And Earth Sciences

Indira Gandhi National Open University

Indira Gandhi National Open University (IGNOU)

04.2001 -

Skills

Claim Digitization: Expertise in indexing, data capture, and validating medical claim information for insurance processing
Operational Standards: Establishing high-quality benchmarks for data entry and claim status tracking
Performance Reporting: Proficient in auditing and summarizing production trends to ensure zero-error processing

Data Privacy & Compliance: Deep commitment to maintaining security standards for sensitive patient and provider information
Quality Auditing & Analysis: Skilled in preparing detailed performance reports by auditing, analyzing, and summarizing complex data sets to identify and implement process improvements
SOP Maintenance & Compliance: Proven expertise in developing and maintaining Standard Operating Procedures (SOPs) to ensure strict adherence to industry regulations and internal policies

Certification

Basic IT, English and Soft skills from (LBST)

Hobbies

Community Volunteering: Actively engaged in mentoring and supporting local youth development initiatives.
Public Speaking & Storytelling: Passionate about effective communication and engaging diverse audiences through clear articulation.
Gardening: Developed strong patience and process management skills through nurturing and maintaining diverse plant species.
Cooking: Enjoys experimenting with recipes, which has enhanced my ability to follow structured processes and improve efficiency.

Timeline

Letter of Commendation From FEA

09-2025