ANURAG SINGH

I am confident that my extensive experience in the hospitality industry, combined with my education and training, makes me a highly qualified candidate for the position. With over 14 years in the Hospitality industry, I possess a comprehensive understanding of the standards. I practice the necessary to maintain a high level of customer satisfaction. Throughout my career, I have consistently demonstrated a positive attitude, a forward-thinking approach, and a willingness to take on additional responsibilities in varied working environments. My proactive mindset has allowed me to refine my skills in housekeeping, and I am committed to carrying out my work with the utmost professionalism and efficiency. I possess excellent communication skills and am dedicated to ensuring that every task is completed to the highest standard.

Kohinoor Samudra Breach Resort, Ratanagiri, Maharastra, India. 

(2008-04 until 2008-09)

• Software: MS Office Suite, Opera PMS, Internet Operations
• Languages: English (Fluent), Hindi (Fluent), Marathi (Fluent)

• Professional Hotel & Rooms Catalogue Photo Shoot Supervision – Taj Rawalkot (Jaisalmer), Taj Ganges & Nadesar Palace (Varanasi)
• Team Building & Leadership Workshop
• Fire Safety & Emergency Response Training
• Waste Management & Environmental Sustainability
• Tata Quality Management Services (TQMS – Tajness)
• Government Environmental Awareness Workshop – Go Green, Save Green
• Security Awareness & Emergency Preparedness Training (Terrorist Attack Response) – Taj Group of Hotels
• Housekeeping Operations & Luxury Service Standards Training
• Health, Safety & Hygiene Compliance Training
• Pre-Opening Hotel Operations & SOP Implementation

• Achieved an outstanding 98.3% Hygiene Audit Score in Housekeeping at The Gateway Hotel Rawalkot, Jaisalmer.
• Secured an excellent 96.8% LQA (Leading Quality Assurance) Audit Score at Taj Ganges, Varanasi.
• Recognized for exceptional guest satisfaction through Medallia Guest Appreciation Comments at Taj Ganges, Varanasi.
• Nominated for the Best Employee Award for outstanding performance and service excellence at Taj Ganges, Varanasi.
• Received the Best Department Achievement Award at Keys Select by Lemon Tree Hotels (2023) for outstanding departmental performance and operational excellence.

• Lead and manage all housekeeping and laundry operations, ensuring exceptional cleanliness, luxury presentation standards, and an outstanding guest experience.
• Conduct daily departmental briefings and drive service excellence through effective communication and operational planning.
• Spearhead pre-opening housekeeping activities, including SOP development, departmental setup, operational readiness, and team mobilization.
• Recruit, onboard, train, coach, and mentor housekeeping professionals to achieve world-class hospitality standards.
• Develop and implement training programs focused on brand standards, guest service, chemical handling, equipment safety, and operational excellence.
• Prepare duty rosters, manpower planning, and workforce allocation to ensure optimum productivity and seamless operations.
• Ensure full compliance with luxury brand standards, health & safety regulations, hygiene protocols, and environmental sustainability practices.
• Lead comprehensive inspections of guest rooms, suites, public areas, back-of-house facilities, and VIP accommodations to ensure flawless presentation.
• Coordinate with Front Office, Engineering, Security, Laundry, and Food & Beverage departments to deliver seamless guest experiences.
• Oversee preventive maintenance programs and ensure timely resolution of maintenance issues to maximize room availability.
• Manage housekeeping budgets, departmental expenses, procurement, inventory, linen control, and cost optimization initiatives.
• Monitor daily operational reports, occupancy forecasts, productivity metrics, and financial performance to support strategic decision-making.
• Handle guest feedback, service recovery, and complaint resolution with professionalism, ensuring high levels of guest satisfaction.
• Maintain Lost & Found operations, master key control, departmental documentation, and statutory compliance records.
• Plan and execute housekeeping arrangements for VIP arrivals, long-stay guests, special requests, conferences, and high-profile events.
• Implement quality assurance programs, operational audits, and continuous improvement initiatives to enhance departmental performance.
• Foster a culture of teamwork, accountability, and continuous learning while driving employee engagement and performance excellence.

I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief.

I sincerely appreciate your time in reviewing my application and resume, and I look forward to hearing from you soon.