Anurag Singh Patel
Backup Administrator
Lucknow
Summary
Accomplished Senior Analyst at HCL Technologies, adept in database administration and fostering team development. Streamlined workflows and enhanced data protection, leading to increased operational effectiveness. Excelled in technical support and mentoring, significantly improving team productivity and client satisfaction.
Overview
6
6
years of professional experience
10
10
Certifications
Work History
Senior Analyst
HCL Technologies
10.2020 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported cross-functional teams during network or hardware upgrades, ensuring seamless integration with existing backup infrastructures.
- Reduced downtime by proactively monitoring and troubleshooting backup systems to ensure smooth operations.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Enhanced data recovery efficiency by implementing and managing backup systems for critical data storage.
- Implemented robust monitoring capabilities using various tools to maintain visibility over key performance indicators within the backup environment.
- Contributed to the development of comprehensive documentation for backup procedures, facilitating knowledge sharing among team members.
- Improved security measures with encryption protocols for sensitive data backups, ensuring confidentiality and integrity.
- Integrated and updated software products to boost system compatibility.
Service Desk Analyst
4PillarGlobal Technology Private Limited
10.2018 - 05.2020
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Education
Bachelor of Technology - Information Technology
IIMT Engineering College
Meerut, India 04.2001 -
Intermediate Certificate -
Lucknow Public School
Lucknow, India 04.2001 -
High School Diploma -
Lucknow Public School
Lucknow, India 04.2001 -
Skills
Virtualization technologies
Accomplishments
- Collaborated with team of 10 in the development of Physical Media agent Server Configuration(200+ servers) .
- Resolved issue through regular monthly restore testing.
Certification
Commvault Cloud sales professional
Timeline
Commvault cyber resilience
03-2025
IBM Storage and cloud Essentials
10-2024
Commvault Cloud sales professional
08-2024
Commvault Cloud Technical Sales Professional
08-2024
Rubrik Technical Associate
03-2024
Rubrik Technical Professional
03-2024
Rubrik Certified engineer
02-2024
Rubrik ransomware recovery expert
12-2023
Metallic Sales Professional
03-2023
Metallic Technical Sales Professional
03-2023
Senior Analyst
HCL Technologies
10.2020 - Current
Service Desk Analyst
4PillarGlobal Technology Private Limited
10.2018 - 05.2020
Bachelor of Technology - Information Technology
IIMT Engineering College
04.2001 -
Intermediate Certificate -
Lucknow Public School
04.2001 -
High School Diploma -
Lucknow Public School
04.2001 -
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