Travelling
Anurag Thakkar
Dynamic Professional
Ahmedabad
Summary
Objectives : I would like to work in an organization that allows me to utilize my skills and talent; so as to realizing my full creative potential & thus creating an environment that encourages continuous learning, teamwork and quality
Summary : Comprehensive problem-solving abilities, excellent verbal and written Communication skills. Ability to deal with Different Kind of people Willingness to learn. Hard working and strong believes in discipline Ability to demonstrate and self-motivated, reliable, ambitious, and cheerful To Drive a Sales and Convince a Customers to Make a Payment To manage a team for Performance and Targets To motivate the team Members Professional & Passionate Sales Person with Good Personality Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in Sales & Healthcare. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
11
11
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Sr. Team Leader
Advantmed India, LLP
Ahmedabad
09.2020 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Maintain Team Quality, Productivity , KRA's , KPI's On Daily,Weekly, Monthly and Yearly basis
- Need to focus on SLA's provided by the management and working closely with the team to achieve the same
- Discovered training needs and provided coaching.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Participated in cross-functional team-building activities.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sr. Travel Consultant
Satguru Travel & Tours, Maputo
Maputo
09.2019 - 08.2020
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Provided useful travel materials such as guides, maps and event programs.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- High Commission of India, ICVL, OLAM, TATA, GODREJ, EY, AGA KHAN, ETG, IYFNET, Coca Cola, WHO, WWF, FAO, KPMG, UNDP, UNWOMEN, UNFPA, UNICEF, SCANIA)
- To handle Quotation Inquiry from Corporate and NON-IATA client for Tickets,
- Hotels & Tours
- Work on Company’s Portal like T3/Cars in Africa/To offer them Various options so that they can choose best option suitable to Corporate Client
- Work on Amadeus for Ticket Issuance/Reissuance/Cancellation & Void
- Need to generate the lead from Corporate and Non-IATA Agents
- Selling Medical Products like, Mask, Sanitizer, Thermometers, Gloves, PPE KIT, etc., (B2B & B2C)
- Maintaining Branch Expenses and Reporting about the expenses
Sr. Sales Executive
Makemytrip India Pvt Ltd
Surat
01.2018 - 08.2019
- To handle admin work, IT Related work & maintenance of office also with the help of office boys
- To handle walk in client at Retail Office and provide them a tour packages including Domestic & International (SH & LH)
- Designing Package according to client requirements
- To manage and handle escalations on call and face to face with client smoothly without client’s dissatisfaction
- To manage leads in CRM/AVAYA Calls/ After Sales Service
- Need to generate the lead from market by visiting MNC’s and Local tour
- Operators
- Supplier Interaction and negotiation for the FIT quote
- Friendly with Amadeus and Global distribution system (Amadeus Basic)
- To prepare & maintain various data for branch and for Manager on weekly, monthly, and yearly basis
- Using online vendors site like DOTW, Hotel beds, GTA, Luxury tours, Rail Europe
- Also manage Recruitment of the branch in absence of Manager
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Utilized multiple marketing strategies to improve profitability.
Sr. Sales Executive
SOTC Travel LTD, SOTC Travel Pvt Ltd
Ahmedabad
02.2016 - 01.2018
- To deliver over achievement performance for nesting team on each month without any escalations and losses
- To manage team and to get sales from each member of the team
- To motivate them to perform in an excellent manner
- To help wherever they stuck in converting the sale
- Refresh their knowledge about systems like CRM, Navision, HP Tool, Amadeus, product knowledge
- To monitor their work and check their work quality
- Understanding the areas of improvements in low performers and helping them to reach their highest potentials
- Taking care of client communication and escalations
- Consistence TL performer for overachieving monthly targets for Nesting Team, To handle walk in client at Franchisee and provide them a tour packages including Domestic & International
- Designing Package according to client requirements
- To manage leads in CRM and sometime need to do sales call
- To manage and handle escalations face to face with client smoothly without client’s dissatisfaction
- Need to generate the lead from market by visiting MNC’s and Local tour
- Operators
- Maintain the daily , Monthly & Yearly Report & Send to Manager
- Utilized multiple marketing strategies to improve profitability.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
Team Leader
TTEC India LTD, Motif India Infotech Pvt. Ltd
Ahmedabad
05.2012 - 01.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Led team of 15 members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided backup support for organizational leadership.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Participated in cross-functional team-building activities.
- Initiated timely response to emails, voicemails and written correspondence.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Customer Care Executive
An HP Company
Ahmedabad
04.2011 - 08.2011
- Handling Inbound calls for the Client Airtel, Through out the day
- Maintaining CPH/TAT/Ice score for the daily and weekly basis
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
SSC -
Gujarat State Board
Ahmedabad, Gujarat 06.1996 - 05.2006
HSC -
Gujarat State Board
Ahmedabad, Gujarat 06.2009 - 05.2012
Bachelor of Commerce - Accounting And Business Management
Gujarat University
Ahmedabad, Gujarat 05.2009 - 05.2012
Skills
Sales & Business Developmentundefined
Certification
CCHN (Career Course In Hardware & Networking, ECIL-ECIT
Additional Information
- 93/B, Nilgiri Society, B/H-Rajaram HighSchool, Vatva, Ahmedabad, 382440, India
- Birth Date 31/08/1991
- Nationality : Indian
Interests
Cooking
Music
Foodie
Achievements
1. Won a fam trip (Thailand) based on my performance in TTEC India LTD. (Makemytrip Process)- May 2014
2. Monthly Award for Top Performer June 2018 (Makemytrip Surat Branch)
3. Team Excellence Award for Q4-2021 in Advantmed India LLP
4. Excellence in Leadership Award Q1-2022 in Advantmed India LLP
5. Monthly Best TL Award for June 2021, Oct 2021 & June 2022
Timeline
TTT Training by Advantmed L&D Team
10-2021
Sr. Team Leader
Advantmed India, LLP
09.2020 - Current
Sr. Travel Consultant
Satguru Travel & Tours, Maputo
09.2019 - 08.2020
Travel & Tourism Training By Makemytrip
11-2018
Sr. Sales Executive
Makemytrip India Pvt Ltd
01.2018 - 08.2019
Travel & Tourism Training By SOTC
09-2016
Sr. Sales Executive
SOTC Travel LTD, SOTC Travel Pvt Ltd
02.2016 - 01.2018
Team Leader
TTEC India LTD, Motif India Infotech Pvt. Ltd
05.2012 - 01.2016
Customer Care Executive
An HP Company
04.2011 - 08.2011
HSC -
Gujarat State Board
06.2009 - 05.2012
Bachelor of Commerce - Accounting And Business Management
Gujarat University
05.2009 - 05.2012
CCHN (Career Course In Hardware & Networking, ECIL-ECIT
12-2007
SSC -
Gujarat State Board
06.1996 - 05.2006
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