Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anurag Yadav

Bangalore

Summary

To succeed in an environment of growth and excellence and earn a job which provides job satisfaction and self-development and help to achieve personal as well as organizational goals.

Overview

7
7
years of professional experience

Work History

SME

Infosys BPM LTD
11.2019 - Current
  • Provided Customer Support On Collection process for UK based client
  • Answers inquiries by clarifying desired information by researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
  • Promoter as SME and managed team of 16 agents.
  • Managed 5 batches in training as nesting coach and trained agents to get certified for process.

Senior Executive

Aegis Pvt Ltd.
01.2018 - 09.2019
  • Worked as sales executive for US based Travel bases Expedia Process.
  • Converted inbound enquiry calls into sales.
  • Promoted from Hotel sale process to Packages sale process included upsell and cross sale.
  • Promoted as Support for a team of 10 agents.

Senior Customer Service Associate

Firstsource Pvt Ltd.
05.2017 - 01.2018
  • Provided support to Engineers on field based in UK, assigning, relocating, rescheduling there jobs on real-time basic.

Customer Service Executive

Concentrix Daksh Pvt Ltd.
12.2015 - 04.2017
  • Provided customer support to Axis Bank customer
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Promoted as escalation supervisor and solved pending cased in backlog.

Education

Bachelor of Computer Applications -

Punjab Technical University
Punjab
06.2015

12th -

Nagpur Divisional Board
Wardha
02.2013

10th -

Kendriya Vidyalaya
Pulgaon
03.2010

Infosys

Skills

  • Computer Skills
  • Ability to work in team
  • Communication
  • Customer service
  • Microsoft office
  • Ability to Multitask
  • Good team player
  • Agent Support
  • Training Junior Team Members
  • Training Ability

Timeline

SME

Infosys BPM LTD
11.2019 - Current

Senior Executive

Aegis Pvt Ltd.
01.2018 - 09.2019

Senior Customer Service Associate

Firstsource Pvt Ltd.
05.2017 - 01.2018

Customer Service Executive

Concentrix Daksh Pvt Ltd.
12.2015 - 04.2017

Bachelor of Computer Applications -

Punjab Technical University

12th -

Nagpur Divisional Board

10th -

Kendriya Vidyalaya

Infosys

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Anurag Yadav