Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

ANURAG KAUSHAL

Thane

Summary

Results-driven professional focused on fostering organizational growth through strategic leadership and effective relationship management. Proven ability to enhance team performance and drive value-added initiatives. Strong track record of building collaborative partnerships that support business objectives.

Overview

30
30
years of professional experience

Work History

Free-Lance Education Consultant

Bbewise Consultancyy LLP
06.2023 - Current
  • Established partnerships with universities to streamline admission processes.
  • Coordinated seminars promoting university offerings to prospective students.
  • Managed advertisements and local promotions to enhance visibility.
  • Processed documentation for student visas, facilitating international student enrollment.
  • Arranged post-landing services to support new students.
  • Counseled students on course selection for domestic and international universities.
  • Guided students through pre and post-admission procedures for seamless transitions.
  • Obtained necessary documents, clearances, certificates, and approvals from various agencies.

Sales Coordinator

Aptech Castle Mill
Thane
02.2020 - 07.2022
  • Coordinated communication with sales team to enhance operational efficiency.
  • Prepared sales presentations and promotional materials for student outreach.
  • Managed inventory levels, ensuring timely replenishment of sales resources.
  • Organized sales meetings, maintaining schedules and agendas to boost team effectiveness.
  • Supported training initiatives for new sales staff to improve overall capabilities.
  • Streamlined order processing using CRM software for efficient tracking.
  • Collaborated with marketing to align campaigns with sales strategies and objectives.
  • Compiled monthly reports detailing sales activities, revenue, expenses, and key metrics.

Centre Manager

School of Skills
Mumbai
12.2019 - 02.2020
  • Coordinated workshops and seminars to enhance student learning experiences.
  • Monitored staff performance and addressed issues promptly.
  • Enforced customer service standards while resolving student problems efficiently.
  • Assigned tasks based on skill levels to maximize team performance.
  • Maintained accurate records of employee attendance, payroll, and vacation requests.
  • Conducted regular staff meetings to discuss progress and identify improvement areas.
  • Assessed team members' skillsets for optimal task assignments.
  • Analyzed customer feedback data to create actionable service improvement plans.

Franchise Development & Operations Manager

Career Stores Ltd
09.2007 - 10.2018
  • Franchise Expansion and Support Existing and New Franchise.
  • Responsible for the profitability and market penetration of the franchised centers.
  • Devising and executing marketing strategies for the centers.
  • Developing budgets and ensuring stringent adherence to the same.
  • Market research, new product development & Launches.
  • Ensuring timely collection of receivables and thereby reducing out standings.
  • Smooth information exchange between the franchised centers and the Company.
  • Identifying, evaluating, appointing business partners for setting up franchise operations in potential untapped regions.
  • Franchise Proposal handling and analyzing its potential.
  • Site Visits, layout planning and potential analysis.
  • Planning pre-launch activities & proper implementation of company policies and procedures on commencement.
  • Initiated key partnerships, resulting in revenue growth.

Centre head

Genovate Solutions (I) Pvt. Ltd
01.2005 - 08.2007
  • Initiated and Managed entire setup for ' Genovate' Pune Center, developing from a business center to a full fledged developed center.
  • Assisted various business department heads with documentation, organization and dissemination during acquisitions.
  • Worked directly with [departments, clients, management] to achieve [result].
  • Forecasting monthly/annual sales targets & driving sales initiatives to achieve business goals & managing the front line sales team to achieve them.
  • Foresee day-to-day operations of Center, coordination with India Regional office and Singapore.
  • Handling re-sourcing of Tech teams, viz trainers for different modules.
  • Handling a team of trainers and sales co coordinators.
  • Evaluation, recruitment of technical and non-technical staff.
  • Initiating innovative programs for Sales development.
  • Implemented marketing strategies which resulted in growth of student base.

Manager Business Development

KarROX Technologies Ltd
01.2003 - 09.2005
  • Company Overview: Franchise Expansion
  • Identifying, evaluating, appointing business partners for setting up franchise operations in potential untapped regions.
  • Franchise Proposal handling and analyzing its potential.
  • Site Visits, layout planning and potential analysis.
  • Planning pre-launch activities & proper implementation of company policies and procedures on commencement.
  • Responsible for the profitability and market penetration of the franchised centers.
  • Devising and executing marketing strategies for the centers.
  • Developing budgets and ensuring stringent adherence to the same.
  • Market research, new product development & Launches.
  • Ensuring timely collection of receivables and thereby reducing out standings.
  • Franchise Expansion

Centre Head

Aptech
Thane
04.2001 - 12.2002
  • Company Overview: (Thane)
  • Managing marketing, customer service, and general administration.
  • Charting out profitable business strategies for cross-selling viable courses.
  • Assessing the developments taking place in products and market segments, and accordingly realigning strategies.
  • Cost control and budgeting.
  • Developing and executing customer acquisition and retention strategies for both retail and institutions.
  • Ensuring high levels of quality standards in training and managing all aspects of center operations, including HR, systems, promotion, etc.

Center Shift Manager

Jay Instruments and Systems Pvt. Ltd
05.2000 - 03.2001
  • Company Overview: Call
  • Managing 6 teams (i.e.120 agents) & overseeing shifts.
  • Rotation and handover of shifts.
  • Handling crises (line failure at VSNL, disconnectivity from different international links etc.).
  • Imparting on the job training.
  • Planning and devising incentives for the executives.
  • Coordinating with Webhelp in case of emergency.
  • Periodical evaluation of the services to keep the check on quality.
  • Being fully conversant with all aspects of the process and be up to date on changes in SOPs of the process so as to deliver quality service.
  • Call

Senior Marketing Executive

Associated Business Company
07.1995 - 05.2000
  • Handling a team thereby achieving sales target on day today basis.

Education

B.Com - Business Management

India

Skills

  • project management
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Team leadership
  • Client assessment and analysis
  • Staff development
  • Student counseling
  • Admission process management
  • Course selection guidance
  • Documentation processing
  • Workshop coordination
  • Customer relationship management

Personal Information

  • Relocation: Willingness to relocate both Domestic and International
  • Date of Birth: 11/13/74
  • Marital Status: Married

Languages

English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Timeline

Free-Lance Education Consultant

Bbewise Consultancyy LLP
06.2023 - Current

Sales Coordinator

Aptech Castle Mill
02.2020 - 07.2022

Centre Manager

School of Skills
12.2019 - 02.2020

Franchise Development & Operations Manager

Career Stores Ltd
09.2007 - 10.2018

Centre head

Genovate Solutions (I) Pvt. Ltd
01.2005 - 08.2007

Manager Business Development

KarROX Technologies Ltd
01.2003 - 09.2005

Centre Head

Aptech
04.2001 - 12.2002

Center Shift Manager

Jay Instruments and Systems Pvt. Ltd
05.2000 - 03.2001

Senior Marketing Executive

Associated Business Company
07.1995 - 05.2000

B.Com - Business Management

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ANURAG KAUSHAL