ANURAG KAUSHAL
Thane
Summary
Results-driven professional focused on fostering organizational growth through strategic leadership and effective relationship management. Proven ability to enhance team performance and drive value-added initiatives. Strong track record of building collaborative partnerships that support business objectives.
Overview
30
30
years of professional experience
Work History
Free-Lance Education Consultant
Bbewise Consultancyy LLP
06.2023 - Current
- Established partnerships with universities to streamline admission processes.
- Coordinated seminars promoting university offerings to prospective students.
- Managed advertisements and local promotions to enhance visibility.
- Processed documentation for student visas, facilitating international student enrollment.
- Arranged post-landing services to support new students.
- Counseled students on course selection for domestic and international universities.
- Guided students through pre and post-admission procedures for seamless transitions.
- Obtained necessary documents, clearances, certificates, and approvals from various agencies.
Sales Coordinator
Aptech Castle Mill
Thane
02.2020 - 07.2022
- Coordinated communication with sales team to enhance operational efficiency.
- Prepared sales presentations and promotional materials for student outreach.
- Managed inventory levels, ensuring timely replenishment of sales resources.
- Organized sales meetings, maintaining schedules and agendas to boost team effectiveness.
- Supported training initiatives for new sales staff to improve overall capabilities.
- Streamlined order processing using CRM software for efficient tracking.
- Collaborated with marketing to align campaigns with sales strategies and objectives.
- Compiled monthly reports detailing sales activities, revenue, expenses, and key metrics.
Centre Manager
School of Skills
Mumbai
12.2019 - 02.2020
- Coordinated workshops and seminars to enhance student learning experiences.
- Monitored staff performance and addressed issues promptly.
- Enforced customer service standards while resolving student problems efficiently.
- Assigned tasks based on skill levels to maximize team performance.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Conducted regular staff meetings to discuss progress and identify improvement areas.
- Assessed team members' skillsets for optimal task assignments.
- Analyzed customer feedback data to create actionable service improvement plans.
Franchise Development & Operations Manager
Career Stores Ltd
09.2007 - 10.2018
- Franchise Expansion and Support Existing and New Franchise.
- Responsible for the profitability and market penetration of the franchised centers.
- Devising and executing marketing strategies for the centers.
- Developing budgets and ensuring stringent adherence to the same.
- Market research, new product development & Launches.
- Ensuring timely collection of receivables and thereby reducing out standings.
- Smooth information exchange between the franchised centers and the Company.
- Identifying, evaluating, appointing business partners for setting up franchise operations in potential untapped regions.
- Franchise Proposal handling and analyzing its potential.
- Site Visits, layout planning and potential analysis.
- Planning pre-launch activities & proper implementation of company policies and procedures on commencement.
- Initiated key partnerships, resulting in revenue growth.
Centre head
Genovate Solutions (I) Pvt. Ltd
01.2005 - 08.2007
- Initiated and Managed entire setup for ' Genovate' Pune Center, developing from a business center to a full fledged developed center.
- Assisted various business department heads with documentation, organization and dissemination during acquisitions.
- Worked directly with [departments, clients, management] to achieve [result].
- Forecasting monthly/annual sales targets & driving sales initiatives to achieve business goals & managing the front line sales team to achieve them.
- Foresee day-to-day operations of Center, coordination with India Regional office and Singapore.
- Handling re-sourcing of Tech teams, viz trainers for different modules.
- Handling a team of trainers and sales co coordinators.
- Evaluation, recruitment of technical and non-technical staff.
- Initiating innovative programs for Sales development.
- Implemented marketing strategies which resulted in growth of student base.
Manager Business Development
KarROX Technologies Ltd
01.2003 - 09.2005
- Company Overview: Franchise Expansion
- Identifying, evaluating, appointing business partners for setting up franchise operations in potential untapped regions.
- Franchise Proposal handling and analyzing its potential.
- Site Visits, layout planning and potential analysis.
- Planning pre-launch activities & proper implementation of company policies and procedures on commencement.
- Responsible for the profitability and market penetration of the franchised centers.
- Devising and executing marketing strategies for the centers.
- Developing budgets and ensuring stringent adherence to the same.
- Market research, new product development & Launches.
- Ensuring timely collection of receivables and thereby reducing out standings.
- Franchise Expansion
Centre Head
Aptech
Thane
04.2001 - 12.2002
- Company Overview: (Thane)
- Managing marketing, customer service, and general administration.
- Charting out profitable business strategies for cross-selling viable courses.
- Assessing the developments taking place in products and market segments, and accordingly realigning strategies.
- Cost control and budgeting.
- Developing and executing customer acquisition and retention strategies for both retail and institutions.
- Ensuring high levels of quality standards in training and managing all aspects of center operations, including HR, systems, promotion, etc.
Center Shift Manager
Jay Instruments and Systems Pvt. Ltd
05.2000 - 03.2001
- Company Overview: Call
- Managing 6 teams (i.e.120 agents) & overseeing shifts.
- Rotation and handover of shifts.
- Handling crises (line failure at VSNL, disconnectivity from different international links etc.).
- Imparting on the job training.
- Planning and devising incentives for the executives.
- Coordinating with Webhelp in case of emergency.
- Periodical evaluation of the services to keep the check on quality.
- Being fully conversant with all aspects of the process and be up to date on changes in SOPs of the process so as to deliver quality service.
- Call
Senior Marketing Executive
Associated Business Company
07.1995 - 05.2000
- Handling a team thereby achieving sales target on day today basis.
Education
B.Com - Business Management
IndiaSkills
- project management
- Team liaison
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Powerful negotiator
- Team leadership
- Client assessment and analysis
- Staff development
- Student counseling
- Admission process management
- Course selection guidance
- Documentation processing
- Workshop coordination
- Customer relationship management
Personal Information
- Relocation: Willingness to relocate both Domestic and International
- Date of Birth: 11/13/74
- Marital Status: Married
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Free-Lance Education Consultant
Bbewise Consultancyy LLP
06.2023 - Current
Sales Coordinator
Aptech Castle Mill
02.2020 - 07.2022
Centre Manager
School of Skills
12.2019 - 02.2020
Franchise Development & Operations Manager
Career Stores Ltd
09.2007 - 10.2018
Centre head
Genovate Solutions (I) Pvt. Ltd
01.2005 - 08.2007
Manager Business Development
KarROX Technologies Ltd
01.2003 - 09.2005
Centre Head
Aptech
04.2001 - 12.2002
Center Shift Manager
Jay Instruments and Systems Pvt. Ltd
05.2000 - 03.2001
Senior Marketing Executive
Associated Business Company
07.1995 - 05.2000
B.Com - Business Management
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