ANURAG KUMAR GUPTA
Patna
Summary
To achieve personal growth and satisfaction in attaining organizational goals through the application of knowledge and acquired skills and to come up with simple, innovative solutions and improved performance results. I have a total of 15 years of work experience in the professional world. Presently I am working with FINO Payments Bank Ltd. as a Regional Head and known as encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance of my assigned Region.
OVERVIEW: Allow me to introduce myself, Anurag Kumar Gupta, a person who passionately blends exuberance with vision to accomplish life's mission. My diverse educational background has inculcated in me sound analytical skills. I have done M.C.A. & M.Sc (IT) from Sikkim Manipal University and M.B.A (Investment Management) from Alagappa University. I have good operational fundamentals with acumen for exploring the depth in processes with focus on deliverables. Being associated with Fino Payments Bank, by virtue of which I have accrued tremendous knowledge of Business process flows and concerned with Manpower Management. I Have been involved in Business Development, Conducting Mass communication meetings with the entire staff ( Cluster Heads, Branch Managers, Teller, Personal Banker & Contract Sales Staff ). Involved in training and mentoring staffs. Managing & Supervising end to end Branch’s Operational Activities. I’m Enthusiastic with the right attitude and have Good written and oral communication skills, Team Management, Logical and Problem solving skills. Ability to handle pressure and to work independently as part of a project team Enthusiastic.
Overview
15
15
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Regional Head
Fino Payments Bank
Patna
12.2017 - Current
- Looking after overall Liability & TPP Business- Current account, Saving account, Insurance etc
- Attended weekly meetings to discuss and optimize strategies.
- Visited sites periodically to view service levels and adherence to global service standards.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Monitoring, controlling, training and motivating a team of Cluster Heads, Branch Managers, RM’s, Tellers, Bank Partners (Merchant and Distributors) and ensuring generating business from them in terms of CASA, Remittance etc
- Monitoring and checking Daily report, ensuring compliance parameters are met to avoid any regulatory lapses
- Ensuring quality Current and Saving account to be sourced so that value can be build up
- Monitoring daily reports of Cluster Head’s analysing the portfolio, suggesting the business opportunity from their portfolio, ensuring sufficient lead generation through Sales and non-sales staff in order to meet organizational objectives
- Ensuring smooth functioning of All Branches by effectively Lobby Management, Monitoring TAT for each customer request
- Ensuring Funding in New CASA Acquisition, Controlling the rejections
- Handling Customer complaint and making adequate resolution
- Responsible to achieve Break-even of Region in given Time Frame
- Significant Highlight Have successfully launched Branches in almost all Districts of Bihar
- After Joining as a RH in Fino Payments Bank, had achieved its target in Merchant as well as Distributor onboarding including CASA and TPP products.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Assistant Branch Manager
HDFC Bank Ltd
Patna
09.2015 - 12.2017
- Looking after overall Liability & Asset Business- Current account, Saving account, Term Deposit, TPP & Asset of bank
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Monitoring, controlling, training and motivating a team of Personal Banker, Sales Executive, Welcome desk, Teller, and Authorizer and ensuring generating business from them be it , CASA, TD, TPP, Asset
- Monitoring and checking Daily report, ensuring compliance parameters are met to avoid any regulatory lapses
- Ensuring quality Current and Saving account to be sourced so that value can be build up
- Monitoring daily reports of Personal Banker, analysing the portfolio, suggesting the business opportunity from their portfolio, ensuring sufficient lead generation through Sales and non sales staff in order to meet organizational objectives
- Ensuring smooth functioning of Branch by effectively Lobby Management, Monitoring TAT for each customer request
- Ensuring Funding in New CASA Acquisition, Controlling the rejections
- Handling Customer complaint and making adequate resolution
- Responsible to achieve Break-even of branch in given Time Frame
- Significant Highlight Had successfully launched Raxaul Branch in April 2011 and Barh branch in August 2011
- After joining as a Assistant Branch Manager in September 2015 had achieved its target in TPP and Assets products
- Till then there is no operational lapses found at branch
- Branch in a short span of a year has Business Banking Working Capital funding to the tune of Rs 8 crore.
Branch Operations Manager (PBTA)
HDFC BANK LTD
Barh
03.2011 - 09.2015
- Reporting into: Branch Head
- Working in the capacity of Back up branch manager.
- Entrusted with monitoring and maintaining branch audit and compliance
- Handling and ensuring good customer service.
- KYC checking for new banking relations.
- Monitoring a team of 07 team mem
- Responsible for Liability Business- Current account, Saving account acquisition for Branch.
- Generating leads for Asset and TPP.
- Monitoring & checking of daily reports, ensuring compliance parameters are meet to avoid any regulatory lapses and negative impact on Audit.
- Ensuring quality Current and Saving account to be sourced so that value can be build up.
- Monitoring daily reports of Personal Banker, analysing the portfolio, suggesting the business opportunity from their portfolio.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Senior Operations Executive
RELIANCE LIFE INS. Co. LTD
Gaya
12.2007 - 03.2011
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Collaborated on operational support tasks to achieve common goal.
- Responsible for the entire gamut of activities (Operations) for Biharsharif, Nawada, and Islampur Branch having base at Biharsharif.
- Sole Responsibilities for Branches i.e. Cash Collection, verification of insurance proposals, issuance, Petty Cash, Timely Despatch forms to H.O., Claim Handling, Manpower Management.
- Handling Licensing & Business Handling Operational process of Biharsharif Branch including Its Spokes branches like Nawada and Islampur.
- Payment of commission (through Centralised & Decentralised Cheque) and conveyance to Advisors.
- Responsibilities against Customer Queries and Complains.
- Process suppliers; receipts and bank corresponding. Bank reconciliation; maintain asset register with accounting standard & managing personal matters including salaries, leave, etc.
- Working in Reliance Customer Relationship Management, Life Asia, Insure Connect, Ekonnect, PTS, RLife.net etc.
- Coordinating, Training for the new incumbents who join, for various profiles.
- Vendor and contract management
- Provide Mentoring and impart training to new employees
- Maintain Daily Reports
- Register updating on EOD Cash position, Instruments Issued etc
- Responsible for high quality service, customer relationship management.
- Maintain cash collection and claim Report
- Maintaining licensing Reports.
- Maintaining Petty Cash of Branch.
- Maintaining Issuance Details in branch.
Education
MBA - Business Administration
Alagappa University
Patna 08.2007 - 07.2010
Post Graduate Diploma - Banking, Financial Services & Insurance
ICFAI National College
Patna 12.2006 - 12.2007
M.C.A. - Computer Application
S.M.U. Gangtok
08.2004 - 07.2006
M.Sc. I.T. - Information Technology
S.M.U. Gangtok
08.2001 - 07.2004
Master of Science - Physics
Magadh University
A.N. College Patna 08.1998 - 07.2000
B.Sc. - Physics
Magadh University
B.S. College, Danapur 08.1994 - 07.1998
Intermediate - SCIENCE
B.I.E.C
08.1992 - 07.1994
Matric -
B.S.E.B
03.1990 - 07.1992
Skills
COMPUTER KNOWLEDGEundefined
Accomplishments
- Co-ordinating with NGOs and creating the database for Micro finance business
- Actively participated in Managerial Effectiveness Workshop
- Undertaken training for Personal Effectiveness
- PROFESSIONAL ACHIEVEMENTS
- Done Internship in IndusInd Bank, Patna
- (For the fulfillment of project training for Post Graduate Diploma in Banking, Financial Services & Insurance)
- Name of the Organization : IndusInd Bank, Patna
- Period of Project : July 2007 to November 2007
- Executive Training : Products of IndusInd Bank, Comparative Study of Financial Products,
- Management Thesis : Customer Service in Banks.
Certification
IC 33 from IRDA
Timeline
Regional Head
Fino Payments Bank
12.2017 - Current
Assistant Branch Manager
HDFC Bank Ltd
09.2015 - 12.2017
Branch Operations Manager (PBTA)
HDFC BANK LTD
03.2011 - 09.2015
Senior Operations Executive
RELIANCE LIFE INS. Co. LTD
12.2007 - 03.2011
MBA - Business Administration
Alagappa University
08.2007 - 07.2010
Post Graduate Diploma - Banking, Financial Services & Insurance
ICFAI National College
12.2006 - 12.2007
M.C.A. - Computer Application
S.M.U. Gangtok
08.2004 - 07.2006
M.Sc. I.T. - Information Technology
S.M.U. Gangtok
08.2001 - 07.2004
Master of Science - Physics
Magadh University
08.1998 - 07.2000
B.Sc. - Physics
Magadh University
08.1994 - 07.1998
Intermediate - SCIENCE
B.I.E.C
08.1992 - 07.1994
Matric -
B.S.E.B
03.1990 - 07.1992
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