Anurag Singh
Gurgaon
Summary
Administrative professional with 5 years of experience in organizing meetings, managing correspondence, and tracking daily information to enhance business operations. Demonstrated ability to communicate effectively, plan strategically, and build strong relationships within teams. Proven track record of supporting operational needs through proactive management and organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Support Executive
British Telecom
Gurgaon
07.2022 - Current
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Preparation of per-billing files, creating work requests as seeking customer approval followed by generating billing requisitions and sharing invoices with customers.
- Manage data collection for the updating of metrics to achieve productivity targets, eliminate errors, and deliver excellent by maintaining the data on a daily basis.
- Championed continuous improvement, enhancing service delivery and daily business performance.
Sr. Executive
Concentrix
Gurgaon
10.2020 - 03.2022
- Aligned company objectives with mission, boosting growth and integrating strategic operations.
- Streamlined operations to enhance efficiency and profitability.
- Prioritized team tasks, coordinated schedules, and monitored performance metrics.
- Communicated customer needs to supply chain and quality teams for alignment.
CRM Executive
Bharadwaj Automobile
Delhi
07.2019 - 07.2020
- Managed accounts to retain existing relationships and grow share of business.
- Preparation of database.
- Maintaining relationships with clients.
Education
Bachelor Of Business Administration - Business Administration And Management
Anand Engineering College
Higher Secondary Education - Science Education
St. George's College
Secondary Education - Science Education
St. George's College
Skills
- Database systems
- Management operations
- Leadership capabilities
- Team development
- Business analysis processes
- Agile and waterfall approaches
Certification
ISB certified business analyst
Applied Business Analytics (ISB, 2023) | Certificate: https://drive.google.com/file/d/19lrKStYD13bO8WHCJ633gZEQ5kNFlqKT/view?usp=drivesdk
Applied Business Analytics (ISB, 2023) | Certificate: https://drive.google.com/file/d/19lrKStYD13bO8WHCJ633gZEQ5kNFlqKT/view?usp=drivesdk
Interests
- Operational process optimization and workflow improvement
- MIS reporting and data analysis using Excel
- SLA tracking, performance monitoring, and quality assurance
- Documentation of SOPs, policies, and operational guidelines
- Continuous improvement initiatives and root cause analysis
Languages
- Hindi
- English
- Hindi
Timeline
Business Support Executive
British Telecom
07.2022 - Current
Sr. Executive
Concentrix
10.2020 - 03.2022
CRM Executive
Bharadwaj Automobile
07.2019 - 07.2020
Higher Secondary Education - Science Education
St. George's College
Secondary Education - Science Education
St. George's College
Bachelor Of Business Administration - Business Administration And Management
Anand Engineering College