Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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ANURAN DEB

Kolkata

Summary

Professional with 4.5 years of experience in driving innovative solutions and applying analytical skills to enhance product knowledge. Proven track record of building strong client relationships that contribute to revenue growth. Committed to delivering results that align with company objectives and foster success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BILL TO CASH OPERATION ASSOCIATE

BT
Kolkata
12.2021 - Current
  • Identified and resolved customer needs and disputes promptly and efficiently for UK, EMEA, Global clients in overall O2C journey.
  • Highly organized motivated professional with an eye for detail who takes the initiative for the Account Management to process Credit, Debit and payment allocation issues.
  • Observed debt collection and billing timelines to keep organization's operations running smoothly with sufficient cash flow.
  • Possess strong accounting knowledge and business understanding of either Accounts Payable(P2) and General Ledger (R2R) or Accounts Receivable.
  • Conducted due diligence and background checks on potential customers and business partners for compliance reasons.
  • Addressed concerns or complaints by working with staff, clients, and partners in identifying problems and crafting solutions.
  • Monitoring and deliver against key metrics and KPI's with satisfactory resolution.
  • Co-ordination with Teams, Account Managers, Credit Controllers to provide quick, best, and excellent support to the customer for the great future of our company following RCA, problem solving methods.
  • Good at handling escalations from customers or internal stakeholders.
  • Technical experienced user of Microsoft Word, SAP, Oracle, Billing Tools, Excel, Citrix

Senior Telecalling Officer

HDB Financial Service (HDFC)
Kolkata
12.2020 - 06.2021
  • Handle credit operations from application to disbursement.
  • Make credit decisions for personal loans and forward proposals for business and mortgage loans.
  • Monitor vendors like field investigating agencies, valuation & legal agencies for mortgage loans. Address audit queries and maintain good audit scores.
  • Prepare MIS and collection reports on a daily basis.
  • Coordinate with branch sales team and support for lead conversion.
  • Ensure loan processing is completed within stipulated turnaround times.
  • Follow up with delinquent customers to ensure timely interest collection.
  • Engagement, co-ordination with local bank branch to resolve any disputes related to documents, collection agencies and reports.

TECHNICAL SUPPORT ASSOCIATE

Wipro Ltd
Kolkata
06.2019 - 01.2020
  • As a technical support I used to look after the technical problems which were facing by the customer or been assigned.
  • Identified and resolved customers' needs promptly and efficiently.
  • New line creation or disconnection of lines as per the request processed in the tool. Co-ordinate with the customer to resolve the queries over the telephone when required.
  • Co-ordinate with other teams and departments to resolve the customer's technical issues.
  • Technical experience with the CISCO, ORACLE, SDN

Education

MBA - International Business Management

Manipal University
Jaipur
05.2025

Bachelor of Science - Hospitality Administration And Management

NSHM Knowledge Campus
Kolkata
01.2019

Skills

  • Microsoft Excel
  • Microsoft Word
  • MS PowerPoint
  • Excel
  • SAP
  • Citrix
  • Salesforce
  • Oracle
  • Fast learner
  • Strong and effective communication skills
  • Leadership
  • Decision making
  • Data analysis
  • Complex Problem-solving
  • Time management
  • Teamwork
  • Customer relationship query management
  • Adaptability
  • Individual contributor
  • Stakeholder engagement
  • Process improvement

Certification

  • ITIL certification foundation
  • Certification in information technology and application from NYCTA
  • It Smart from TATA CMC

Accomplishments

  • System implementation: implementation of tools and provision of ideas to the automation team to run the task in program BOT so that the task could be more advanced and quicker in manner brought good changes in the process from manual to automated tasks, which are much better and faster than before
  • Cross-team collaboration: Focus on working with other teams to drive growth and positive business results by providing analysis and experience
  • Resolved over 95% of customer disputes promptly, improving customer satisfaction for UK, EMEA, and global clients in the order to cash process
  • Streamlined credit, debit, and payment allocation processes, reducing account discrepancies by 20%
  • Maintained adherence to debt collection and billing timelines, ensuring consistent cash flow, and reducing overdue accounts by 15%
  • Handled and resolved customer escalations effectively, resulting in a 30% decrease in repeat escalation cases, and improved stakeholder relations
  • Collaborated cross-functionally with account managers and credit controllers to improve customer support and facilitate problem resolution, enhancing overall service delivery

Languages

  • English
  • Hindi
  • Bengali

Timeline

BILL TO CASH OPERATION ASSOCIATE

BT
12.2021 - Current

Senior Telecalling Officer

HDB Financial Service (HDFC)
12.2020 - 06.2021

TECHNICAL SUPPORT ASSOCIATE

Wipro Ltd
06.2019 - 01.2020

MBA - International Business Management

Manipal University

Bachelor of Science - Hospitality Administration And Management

NSHM Knowledge Campus

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ANURAN DEB