Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
SalesAssociate
ANURANJAN RAKWAL

ANURANJAN RAKWAL

Bangalore

Summary

Results-oriented Customer Success and Sales Professional with proven record of accomplishments in Background Verification, Telecom and Hospitality industries for over 12 years. Driven and ambitious change manager dedicated towards continuous business improvement, focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multi-faced business approaches. Strong knowledge of business process (Talent Management, Sales, Marketing, Service and Support).

Overview

12
12
years of professional experience
4
4
Certification

Work History

Business Development Manager

HireRight
Bangalore
12.2021 - Current
  • Spearhead business development initiatives and drive sales efforts in the India region
  • Identify and engage with prospective clients through market research, networking, and strategic outreach.
  • Develop and execute tailored sales strategies to meet the specific needs of diverse clients.
  • Lead the onboarding process for new customers, ensuring seamless integration and adoption of HireRight’s background screening services.
  • Provide comprehensive training and support to new clients, addressing any issues promptly to ensure satisfaction.
  • Manage and nurture relationships with key accounts, acting as the primary point of contact for client inquiries and concerns.
  • Conduct regular account reviews and performance analysis to identify opportunities for upselling and cross-selling additional services.
  • Ensure clients receive optimal value from HireRight’s offerings through personalized account management and continuous engagement.
  • Foster long-term client success by understanding their business needs and providing tailored solutions.
  • Collaborate with internal teams, including product, operations, and support, to address client feedback and enhance service delivery.
  • Work closely with cross-functional teams to develop and refine business development plans and marketing strategies.
  • Participate in industry events, conferences, and trade shows to promote HireRight’s services and network with potential clients.
  • Stay updated on industry trends, competitor activities, and market conditions to identify new business opportunities and adapt strategies accordingly.
  • Oversaw the development of business proposals and bids for new projects or contracts.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Met with customers to discuss best practices and drive outcomes.

Manager - Client Service and Sales

Criterion Screeners Global Private Limited
Bangalore
04.2019 - 12.2021
  • Responsible for leading company's efforts in sales, presentations, negotiating contracts, proof of concepts, assessment services and proposals related to portfolio and value proposition
  • Meet C-Level Executives, HR Heads, Managers etc to discuss their evolving needs and to assess quality of company's relationship with them
  • Determine annual unit and gross-profit plans by implementing marketing strategies, analyzing trends resulting in achieving 20% YOY growth and 100% retention rate for year 2020-21
  • Managed team of 4 Sales and Marketing executives
  • Establish and grow relationships with existing customers and decision makers
  • Drove operational improvements which resulted in savings and improved profit margins
  • Worked closely with vendor management team to reduce Third Party costs
  • Received Best Team award for year 2020.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Lead Operation Analyst - Account Relationship (Customer Success)

First Advantage Global Operating Center
Bangalore
05.2014 - 04.2019
  • Overseeing Global customer account management, including negotiating contracts and agreements to maximize profit
  • Managed successful negotiation of long-term contract renewals with existing Clients
  • Developed new business with existing clients and/or identify areas of opportunities to meet sales quotas and capitalized on $4M in customer up-sell opportunities resulting in 3.5% increased revenues
  • As a team of 7 Customer Success Analysts we had achieved 3.5% YoY growth in 2018 and 6.7% in 2017
  • Communicate, present and influence key stake holders at all levels of an organization, including C-level and Decision Makers to help them understand product offerings and negotiated cost to ensure increased ACV (Actual cash value)
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
  • Tools Used: Siebel, CPQ, JIRA and Confluence
  • Have been awarded Rising Star, Delivery Excellence and Accountable & Empowered award twice with my performance in Contractor Advantage and Customer Success-Small Business Unit.

Senior Customer Care Officer

Convergys
Bangalore
08.2012 - 11.2013
  • Dealing with customers from AT&T (U.S.) and assist them with billing, package upgrade and up sell/cross -sell AT&T products
  • Had achieved the highest sale of $1331 in a day across the Business Unit
  • Received number of awards for sales and customer satisfaction and been a top performer throughout my tenure with Convergys
  • Reduced process inconsistencies and effectively trained teams and new joiners on best practices and protocols which helped in achieving Business metrics
  • I have been rated the highest score for customer surveys (CRIFT) in my process.

Executive - Sales

24[7] Inc
Bangalore
04.2011 - 05.2012
  • I was part of hotels.co.uk and venere.com Sales, entities of Expedia
  • Worked with 30-35 daily customers to sell over GBP 3K to 7K worth of Hotel Reservations
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Assisted customers with hotel reservations for UK, EMEA, Middle East and Africa region
  • Driven sales to achieve individual metrics and Monitored weekly sales to write reports for senior leadership and streamline operational processes.

Customer Care Representative

Amvensys Technologies
Bangalore
08.2010 - 02.2011
  • Assisting customers with troubleshooting and billing information for DPI mobile
  • Have been involved in providing quality reviews to the new joiners
  • Educated customers about product terminology, features and benefits to improve customer satisfaction
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

Education

Executive Master in Business Administration - Business Analytics -

Narsee Monjee Institute Of Management Studies
12.2020

Bachelor of Commerce -

Dr. CV Raman University

Skills

  • Analytics
  • Sales Leadership
  • Business Development
  • Account Management
  • Customer Success
  • Interpersonal and Client Communications
  • Problem Solving
  • Training and Development
  • Revenue Enablement
  • Sales and Marketing
  • Team Management
  • Business Operations
  • Project Management
  • Customer Service
  • Relationship Development
  • Decision-Making

Websites

Certification

  • 09/01/17, Six Sigma Green Belt
  • 09/01/17, Project Management Certification
  • 09/01/18, Digital Marketing Professional
  • 06/01/19, Logistics Management
  • 12/01/20, Capstone Project

Timeline

Business Development Manager

HireRight
12.2021 - Current

Manager - Client Service and Sales

Criterion Screeners Global Private Limited
04.2019 - 12.2021

Lead Operation Analyst - Account Relationship (Customer Success)

First Advantage Global Operating Center
05.2014 - 04.2019

Senior Customer Care Officer

Convergys
08.2012 - 11.2013

Executive - Sales

24[7] Inc
04.2011 - 05.2012

Customer Care Representative

Amvensys Technologies
08.2010 - 02.2011

Executive Master in Business Administration - Business Analytics -

Narsee Monjee Institute Of Management Studies

Bachelor of Commerce -

Dr. CV Raman University

Similar Profiles

CREATE PROFILE
ANURANJAN RAKWAL