18 years of Team handling experience and Controls & Checks.
Dynamic Operations Risk Management Lead with a proven track record at Deutsche Bank, specializing in Risk Control Self-Assessment Reporting and process reengineering. Expert in ISO 27001 and ISO 22301, I excel in collaboration management and have successfully facilitated internal audits, ensuring compliance and operational effectiveness while reducing risks significantly.
• Operations audit was rated “Satisfactory” due to efficient and timely review conducted and results shared with Units.
• Regular sustainability testing for processes controls and checks whether inline
• Creation of MAP's (management action plan) step by step to evaluate risk and embed controls post coordination with operations and share with third line of defense and regulators.
• ORMF- Created the operation risk management framework for the Domain for stake holder monthly review. Share and chair the deck with stake holders. Follow up on the agreed MOM action plans.
• Quarterly access check reviews conducted to evaluate that the correct staff had the right access/domain and evidence by quarterly generated IT reports.
• RCSA performance for operations.
• Lockdown Mailbox introduction for the processes.
• Process reengineering and automation.
• Facilitated in Internal Audits with Satisfactory results (ISO/OET & DET Testing)
• Governance Risk and Control Manager who ensures that operations and stakeholders are kept highlighted on issues and provide timely solutions to curb the same.
• Review process RCSA (Risk Control Self Assessments) for the Compliance Unit and share the outcome to stake holders along with any recommended process improvements with Nil High residual Risks
• Perform Thematic reviews for processes and Access control checks
• Facilitating Internal Audits and evaluating business processes for their design effectiveness and operating effectiveness
• Review of SOP's and LAM profiles for Compliance.
• Conducting special reviews and recommend improvements through process re-engineering.
• Prepare Risk Council Desks for stake holders on a monthly basis to depict Units performance
• RML 2nd Line of Defense (Risk Management Lead) who ensures that operations and the higher managements are kept highlighted on i
ssues and provide timely solutions to curb the same.
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Conduct quarterly MSA's (Managers self-assessments) of their process RCA's (Risk Control Assessments) and share the outcome to stake holders along with any recommended process improvements.
• Conducting control assurance testing and reporting from operational risk perspective.
• Facilitating Statutory and Internal Audits (ISO27001).
• Evaluating business processes for their design and testing operating effectiveness
• Handle the Manual Payments team 15 FTE's and daily operations.
• Review of SOP's and LAM profiles for Compliance.
• Conducting special reviews and recommending improvements through process re-engineering.
• Project Right shoring for Chennai & Pune BCM setup
• Lean - 4 FTE reductions (Project Falcon). Moved the ID&V voice process onto the IVR.
• Attending bi-weekly compliance checks with the clients.
• Managing the service level by doing floor support and handling break schedules.
• Developing the continuous process.
• Ensuring timely training & certifying of agents about new products and services.
Role:
• Airlines based process called Delta Airlines handling reservations.
• All the other aspects regarding airlines like reissues, cancellations, pets, discounts etc.
• Trained to work on reservation systems like World span and Amadeus.
Achievements:
• Actively managed the targets to achieve Shining Star Award for six consecutive months.
• Taking numerous training sessions for the team members to help them achieve the targets.
• Making sales calls as an executive in a US campaign.
• Achieving the targets for the month and helping agents to achieve their individual targets.
• Monitoring the calls of the agents and giving them regular feedback.
Business Continuity Management Review
Risk Control Self-Assessment Reporting
OET and DET Evaluation Skills
Collaboration Management
Information Organization
ServiceNow and Power BI Skills
Certified in ISO 27001 and ISO 22301
• Operations audit was rated “Satisfactory” due to efficient and timely review conducted and results shared with Units.
• ORMF- Created the operation risk management framework for the Domain for stake holder monthly review. Share and chair the deck with stake holders. Follow up on the agreed MOM action plans.
• Lockdown Mailbox introduction for the processes.
• Process reengineering and automation.
• Facilitated in Internal Audits with Satisfactory results (ISO/OET & DET Testing)
• Project Right shoring for Chennai & Pune BCM setup
• Lean - 4 FTE reductions (Project Falcon). Moved the ID&V voice process onto the IVR.
• Service-Now and Power BI. • ISO27001/22301 certified.