Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Mark Lobo

Mark Lobo

Stephen

Summary

18 years of Team handling experience and Controls & Checks.

Dynamic Operations Risk Management Lead with a proven track record at Deutsche Bank, specializing in Risk Control Self-Assessment Reporting and process reengineering. Expert in ISO 27001 and ISO 22301, I excel in collaboration management and have successfully facilitated internal audits, ensuring compliance and operational effectiveness while reducing risks significantly.

Overview

23
23
years of professional experience
1
1
Certification

Work History

• AVP Operations Risk Management Lead

Deutsche Bank, DBOI
08.2022 - 11.2023

• Operations audit was rated “Satisfactory” due to efficient and timely review conducted and results shared with Units.

• Regular sustainability testing for processes controls and checks whether inline

• Creation of MAP's (management action plan) step by step to evaluate risk and embed controls post coordination with operations and share with third line of defense and regulators.

• ORMF- Created the operation risk management framework for the Domain for stake holder monthly review. Share and chair the deck with stake holders. Follow up on the agreed MOM action plans.

• Quarterly access check reviews conducted to evaluate that the correct staff had the right access/domain and evidence by quarterly generated IT reports.

• RCSA performance for operations.

• Lockdown Mailbox introduction for the processes.

• Process reengineering and automation.

• Facilitated in Internal Audits with Satisfactory results (ISO/OET & DET Testing)

Governance Risk and Control Manager

Mashreq Global Services
05.2019 - 07.2022

• Governance Risk and Control Manager who ensures that operations and stakeholders are kept highlighted on issues and provide timely solutions to curb the same.

• Review process RCSA (Risk Control Self Assessments) for the Compliance Unit and share the outcome to stake holders along with any recommended process improvements with Nil High residual Risks

• Perform Thematic reviews for processes and Access control checks

• Facilitating Internal Audits and evaluating business processes for their design effectiveness and operating effectiveness

• Review of SOP's and LAM profiles for Compliance.

• Conducting special reviews and recommend improvements through process re-engineering.

• Prepare Risk Council Desks for stake holders on a monthly basis to depict Units performance

RML /Team Manager

Barclays Shared Services
02.2008 - 05.2019

• RML 2nd Line of Defense (Risk Management Lead) who ensures that operations and the higher managements are kept highlighted on i
ssues and provide timely solutions to curb the same.


Conduct quarterly MSA's (Managers self-assessments) of their process RCA's (Risk Control Assessments) and share the outcome to stake holders along with any recommended process improvements.

• Conducting control assurance testing and reporting from operational risk perspective.

• Facilitating Statutory and Internal Audits (ISO27001).

• Evaluating business processes for their design and testing operating effectiveness

• Handle the Manual Payments team 15 FTE's and daily operations.

• Review of SOP's and LAM profiles for Compliance.

• Conducting special reviews and recommending improvements through process re-engineering.

• Project Right shoring for Chennai & Pune BCM setup

• Lean - 4 FTE reductions (Project Falcon). Moved the ID&V voice process onto the IVR.

Subject Matter Expert

Bertelsmann Marketing Services (Arvato India)
06.2005 - 12.2007

• Attending bi-weekly compliance checks with the clients.

• Managing the service level by doing floor support and handling break schedules.

• Developing the continuous process.

• Ensuring timely training & certifying of agents about new products and services.

Executive (Operations)

Concentric / IBM Daksh
03.2004 - 03.2005

Role:

• Airlines based process called Delta Airlines handling reservations.

• All the other aspects regarding airlines like reissues, cancellations, pets, discounts etc.

• Trained to work on reservation systems like World span and Amadeus.

Achievements:

• Actively managed the targets to achieve Shining Star Award for six consecutive months.

• Taking numerous training sessions for the team members to help them achieve the targets.

Process Agent

Net Vision Cybetech Private Ltd
03.2001 - 10.2003

• Making sales calls as an executive in a US campaign.

• Achieving the targets for the month and helping agents to achieve their individual targets.

• Monitoring the calls of the agents and giving them regular feedback.

Education

BBA - Business Administration And Management

University of Madras
University Of Madras
04.2001 -

Skills

    Business Continuity Management Review

    Risk Control Self-Assessment Reporting

    OET and DET Evaluation Skills

    Collaboration Management

    Information Organization

    ServiceNow and Power BI Skills

    Certified in ISO 27001 and ISO 22301

Accomplishments

    • Operations audit was rated “Satisfactory” due to efficient and timely review conducted and results shared with Units.

    • ORMF- Created the operation risk management framework for the Domain for stake holder monthly review. Share and chair the deck with stake holders. Follow up on the agreed MOM action plans.

    • Lockdown Mailbox introduction for the processes.

    • Process reengineering and automation.

    • Facilitated in Internal Audits with Satisfactory results (ISO/OET & DET Testing)

    • Project Right shoring for Chennai & Pune BCM setup

    • Lean - 4 FTE reductions (Project Falcon). Moved the ID&V voice process onto the IVR.

Certification

• Service-Now and Power BI. • ISO27001/22301 certified.

Timeline

• AVP Operations Risk Management Lead

Deutsche Bank, DBOI
08.2022 - 11.2023

Governance Risk and Control Manager

Mashreq Global Services
05.2019 - 07.2022

RML /Team Manager

Barclays Shared Services
02.2008 - 05.2019

Subject Matter Expert

Bertelsmann Marketing Services (Arvato India)
06.2005 - 12.2007

Executive (Operations)

Concentric / IBM Daksh
03.2004 - 03.2005

BBA - Business Administration And Management

University of Madras
04.2001 -

Process Agent

Net Vision Cybetech Private Ltd
03.2001 - 10.2003
Mark LoboStephen