Anurish Pandey
Kanpur
Summary
Skilled and dedicated Technical Support specialist with a drive for solving intricate technical problems and delivering excellent customer service. Possessing solid troubleshooting abilities and in-depth knowledge of diverse hardware and software platforms, I am dedicated to enhancing user experiences and maximizing system performance. I am eager to utilize my technical support skills to make a valuable contribution to a collaborative team and improve customer satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer L3
TELUS INTERNATIONAL
Noida
11.2023 - Current
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Configured, maintained, and monitored computer systems for optimal performance.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Worked on Tools like CASA,JIRA,BOSR,INSIGHT,Tech-See,Nu-Remedy etc.
Technical Support Representative
Teleperformance(Adobe)
Jaipur
12.2020 - 09.2023
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Provided training and guidance to junior staff members as needed.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
Education
B.Tech - Civil Engineering
SHUATS
Prayagraj05-2018
Skills
- System Configuration Changing
- Internet and Networking
- Computer Security
- Troubleshooting and diagnosis
- Technical Support
- Remote Support
- Exchange Server
Certification
- Connect and Protect: Networks and Network Security
- Play It Safe: Manage Security Risks
- Assets, Threats, and Vulnerabilities
- Foundations of Cybersecurity
Timeline
Technical Support Engineer L3
TELUS INTERNATIONAL
11.2023 - Current
Technical Support Representative
Teleperformance(Adobe)
12.2020 - 09.2023
B.Tech - Civil Engineering
SHUATS
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