ANURON CHAKRABORTY
Chhatarpur
Summary
Resourceful Senior Travel Counsellor known for high productivity and efficient task completion. Possess specialised skills in itinerary planning, travel advisory services, and risk management. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Overview
9
9
years of professional experience
Work History
Senior Travel Counselor
Teleperformance
Gurugram
02.2025 - Current
- Mapped rooms accurately in Expedia online portal.
- Managed customer queues to optimize service during peak times.
- Expedia Groups
Senior Travel Counsellor
Teleperformance
Gurugram
09.2021 - 12.2024
- Facilitated conversions to optimize company revenue while ensuring cost savings for travelers.
- Researched options to book lower rates for travelers to enhance satisfaction.
- Identified and verified accurate bookings for travelers to ensure a smooth travel experience.
- Resolved orphan bookings by verifying traveler details.
- Processed inquiries in dedicated queues to ensure timely responses.
- Processed invoicing tasks for accurate billing.
- Supported team members by sharing expertise and guidance.
- Mentored team members by sharing expertise and best practices.
- Coordinated EMEA WINGS program to streamline operations.
- Analyzed market trends to adjust pricing effectively.
- Sent emails to passengers to secure approval for bookings.
- Carlson Wagonlit Travel
Guest Service Valet
ITC ROYAL BENGAL
Kolkata
03.2021 - 09.2021
- Supported organization of Food & Beverage outlets to enhance guest experience
- Managed inventory stacking to maintain order and efficiency
- Acquired knowledge of ITC Hotels' service standards to enhance guest interactions
- Engaged in training for teas, coffees, and buffet service to improve guest offerings.
- Gained skills in upselling products, managing guest interactions, and resolving issues.
Guest Service Valet
ITC ROYAL BENGAL
Kolkata
05.2019 - 06.2020
- Pre-Opening staff of ITC ROYAL BENGAL, KOLKATA
- Assisted in setup of food & beverage outlets to ensure operational readiness
- Organized and arranged inventories in storage areas for easy access.
- Explored and Trained in standard, Teas, Coffees, buffet orientation etc.
- Contributed to setup of Food & Beverage outlets to enhance guest experience
- Developed skills in upselling products and managing guest interactions in various situations
Industrial Exposure Training
TAJ BENGAL
Kolkata
11.2017 - 04.2018
- Elevated guest experience through proactive concierge duties
- Handled guests' requests and concerns
- Assisted guests with their luggage
- Organized recreational activities for the guests
- Assisted HK team in cleaning the guests' room, public area
- Gained knowledge in laundry techniques to maintain quality standards.
- Delivered comprehensive table service, managing food orders and ensuring efficient table turnover
- Gained hands-on training across Food & Production sections, refining culinary skills and techniques
Education
Diploma Degree Of Aviation - Diploma Degree of Aviation
Air Grace Aviation Academy
02.2026 - 05.2026
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
High school or equivalent -
Bholananda National Vidyalaya
Bsc - Catering Science & Hotel Management
Bharathiar University
KolkataSkills
- Travel Reservation Systems
- Travel itinerary planning
- Itinerary Planning
- Client Relationship Management
- Amadeus
- Opera Management Systems
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Hobbies and Interests
- Chess
- Cycling
- Reading Fiction books
- Drawing/Painting
- Photography
- Singing
Leadership And Campus Involvement
- Food & Beverage Team Member at Food Festival, 09/01/17, Participated & provided inputs for guests, planned the strategies for 'Realia', an entrepreneurship activity; generated maximum revenue.
- Inventory Manager at Monsoon Food Fest, 09/01/17, Checking inventory of all equipment like cutleries, crockeries and glassware.
- Team Member at Young Chef Olympiad, 02/01/17, Worked for Digital Marketing Group.
- Food And Dining (Theme lunch activity), 06/01/18, Serving and Cooking.
Languages
English
Upper Intermediate
B2
Hindi
Intermediate
B1
Bengali
Beginner
A1
Timeline
Diploma Degree Of Aviation - Diploma Degree of Aviation
Air Grace Aviation Academy
02.2026 - 05.2026
Senior Travel Counselor
Teleperformance
02.2025 - Current
Senior Travel Counsellor
Teleperformance
09.2021 - 12.2024
Guest Service Valet
ITC ROYAL BENGAL
03.2021 - 09.2021
Guest Service Valet
ITC ROYAL BENGAL
05.2019 - 06.2020
Industrial Exposure Training
TAJ BENGAL
11.2017 - 04.2018
Advanced Diploma - International Hospitality Administration
International Institute of Hotel Management
High school or equivalent -
Bholananda National Vidyalaya
Bsc - Catering Science & Hotel Management
Bharathiar University