Anuroop Naik
Mumbai
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
CONCENTRIX
Mumbai
02.2025 - Current
- Provided compassionate and accurate support to members by resolving benefit inquiries, claims issues, and eligibility concerns.
- Educated members on their healthcare benefits, preventive care options, and wellness resources to promote health literacy.
- Maintained strict confidentiality of member information, adhering to HIPAA, and company compliance standards.
Senior Fraud Specialist
TELEPERFORMANCE
Mumbai
10.2023 - 02.2025
- Filed claims for the customers who wanted to report fraudulent transactions and report the transactions that customers wanted to submit for merchant disputes.
- Responded to customer inquiries related to suspicious transactions, account security, and fraud claims, ensuring clear, empathetic communication.
- Successfully de-escalated sensitive customer situations with professionalism, patience, and a solution-focused approach.
- Educated customers on fraud prevention best practices and steps to secure their accounts after incidents.
Education
MBA - FINANCE AND OPERATIONS
AMITY UNIVERSITY
NEW DELHI 10-2022
Bachelor's of Management Studies - Finance
S.M SHETTY COLLEGE OF MANAGEMENT STUDIES
MUMBAI 10-2020
HSC - Science
S.M SHETTY COLLEGE OF SCIENCE AND COMMERCE
MUMBAI 06-2017
SSC -
BOMBAY CAMBRIDGE SCHOOL
MUMBAI05-2015
Skills
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Problem resolution
- Customer relationship management
Affiliations
- Keen on reading financial books and novels
- Travel and explore new places on my bike during the weekends
- Started to learn Spanish and French in my free time
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
KANNADA
Upper Intermediate (B2)
B2
KONKANI
Beginner (A1)
A1
Accomplishments
- Teleperformance Star Performer - Claims, July 2024
- Teleperformance Best Advisor: Claims, April 2024
Certification
- Completed the Career Edge Knowledge Lockdown course by TCS ION
- Completed the Fundamentals of Digital Marketing course by Google
- I got my insurance broker's license after clearing exams through NSE and IRDA
Timeline
Senior Customer Service Representative
CONCENTRIX
02.2025 - Current
Senior Fraud Specialist
TELEPERFORMANCE
10.2023 - 02.2025
MBA - FINANCE AND OPERATIONS
AMITY UNIVERSITY
Bachelor's of Management Studies - Finance
S.M SHETTY COLLEGE OF MANAGEMENT STUDIES
HSC - Science
S.M SHETTY COLLEGE OF SCIENCE AND COMMERCE
SSC -
BOMBAY CAMBRIDGE SCHOOL