ANUROOP T R

Responsible for overseeing and supporting day-to-day operations to ensure smooth workflow across all departments. Act as a key liaison between on-site teams and head office (Trivandrum), working closely with HR, administration, accounts, and technical departments. Take on additional responsibilities across vendor management, administration, and technical support, especially in high-pressure or emergency scenarios.

Key Responsibilities:

• Coordinated daily operations to ensure seamless workflow across departments and teams.
• Monitored employee performance and efficiency, providing feedback to upper management for continuous improvement.
• Managed administrative functions including maintaining registers and documentation.
• Oversaw supply chain management activities, including procurement and inventory control.
• Conducted periodic audits of materials and initiated procurement processes based on stock levels.
• Identified and engaged with new vendors to improve supply reliability and cost efficiency.
• Assigned code names for newly introduced chemicals and materials for streamlined tracking.
• Provided hands-on support to the technical team during emergencies or staff shortages.

Led the business development function with a focus on strategic growth, market expansion, and execution of innovative business plans. Played a key role in evaluating market demand, launching new outlets, overseeing marketing initiatives, and collaborating closely with internal teams and external stakeholders to drive business success.

Key Responsibilities:

• Presented progress reports to executive leadership, sharing insights on performance metrics and growth indicators.
• Developed and executed strategic business plans to expand market presence and revenue streams.
• Conducted detailed market research to assess demand and identify opportunities for new outlet locations.
• Evaluated and monitored team performance across departments, ensuring alignment with business objectives.
• Led daily stand-up meetings with cross-functional team leads to maintain operational transparency and team accountability.
• Supervised and guided the digital marketing team, reviewing content and campaign effectiveness.
• Organized and executed marketing events to boost brand visibility and customer engagement.
• Built professional relationships with doctors and key stakeholders to support business growth and client acquisition.
• Ensured all marketing activities, both online and offline, were aligned with strategic goals and performed regular audits for improvement.

Led the implementation of the Remote Patient Monitoring System project, supported by the Canadian Red Cross and executed in partnership with Electronics Corporation of India Ltd (ECIL). The initiative aimed to enhance remote healthcare access using WHMS (Wireless Health Monitoring System) devices and supporting software for patients across Kerala.

Key Responsibilities:

• Developed and maintained the project implementation plan, ensuring milestones and timelines were met.
• Designed and delivered project presentations for stakeholders, including health associations and government partners.
• Engaged with hospitals, doctors, and healthcare organizations to promote and demonstrate the benefits of the remote monitoring system.
• Managed procurement processes for WHMS devices in collaboration with ECIL and vendors.
• Collected quotations and managed logistics for setting up the project office.
• Maintained asset tracking records to ensure transparency and accountability of all project resources.
• Trained doctors, nurses, and healthcare workers on the usage of WHMS devices and software.
• Monitored and recorded all project-related expenditures and ensured proper documentation.
• Prepared and submitted monthly progress reports to internal teams and international partners.
• Conducted project exit surveys in coordination with the Canadian Red Cross to assess impact and gather feedback.

Key contributor to the strategic and operational growth of a leading provider of home health services in Trivandrum, integrating telemedicine with in-home care. Played a vital role in enhancing patient engagement, service quality, and business development initiatives across outpatient, mental health, and chronic care management services.

Key Responsibilities:

• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conduct regular team meetings to evaluate business performance and maintain service quality standards.
• Prepare and present detailed reports for weekly internal reviews and client-facing meetings.
• Develop project plans and presentations to support ongoing and upcoming healthcare initiatives.
• Schedule and lead client meetings to present monthly service performance and feedback analysis.
• Monitor and manage payments, including approval processes and coordination with the finance team.
• Conduct call monitoring to assess and improve service delivery quality.
• Analyse market trends and provide strategic suggestions to expand services and improve competitiveness.
• Coordinate with medical professionals to develop and implement new healthcare business models.
• Serve as a key point of contact for patients and clients, addressing queries, feedback, and complaints to enhance satisfaction.
• Assist with various operational tasks and special assignments as directed by management.

Began career supporting payroll functions for the U.S.-based onshore healthcare team, with a focus on accuracy and timely processing. Promoted as Payroll Specialist in recognition of accuracy, efficiency, and deep understanding of payroll processes for onshore staff.

Promoted to lead the onshore business development efforts after demonstrating exceptional performance in payroll. Collaborated with clinical teams, HR, and operations to drive growth, enhance service quality, and optimize patient intake processes.

Key Responsibilities:

• Assisted in compiling timesheets, verifying records, and entering payroll data for processing.
• Supported coordination between finance, HR, and clinical teams to resolve payroll issues efficiently.
• Processed payroll for onshore healthcare staff by verifying visit logs and supporting documentation.
• Ensured accurate validation of submitted visit records and compliance with internal policies.
• Created Standard Operating Procedures (SOPs) to streamline payroll and invoicing workflows.
• Collected and processed vendor invoices in line with procurement and finance protocols.
• Managed relationships with clinicians to increase patient assignments and improve service delivery.
• Oversaw and analyzed patient intake reports to support daily onshore team meetings and planning.
• Led feedback monitoring from calls and messages to identify quality improvement areas in patient care.
• Provided training and onboarding support for new team members to ensure performance consistency.

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• Monitor Calls & chat bots
• Transfer complaints to technical team
• Find new client

B.Tech Applied Electronics and Instrumentation under the University of Kerala.