Anurudh Singh
Specialist: Customer Support Executive
Bangalore,Karnataka
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Specialist: Customer Support Executive
24-7 Intouch India Pvt. Ltd
Bangalore
01.2018 - 08.2023
- Managed a team of 10+ members and
conducted training for new batches as a subject
expert - Interacted with clients via Slack, email, and zoom
call to discuss improvements, updates, and bug
fixes - Administered employee roster, attendance, and
leaves, ensuring smooth operations - Provided regular performance reports and
conducted quality checks, setting goals for
underperforming team members - Engaged with VIP customers on platforms like
Discord, Zendesk, Helpshift and Gmail - Proficiently used tools like Zendesk, Helpshift, JIRA
and CRM for efficient customer support - Revised product official FAQs for enhanced
customer understanding.
Senior E Service Associate
High Power Support Centre
Bangalore
01.2016 - 01.2018
- Collaborated with teams to provide excellent customer service and resolve issues efficiently
- Demonstrated expertise in handling escalated customer concerns
- Contributed to process improvement initiatives and trained new team members.
Sr. Transaction Processing Officer
Mphasis Indian Pvt.Ltd
Bangalore
01.2013 - 01.2016
- Processing and issuing insurance policies to
clients, ensuring all necessary details are correct - Addressing customer inquiries and concerns
regarding policy transactions and providing
excellent service
Education
Bachelor of Commerce - Accounting
Vanijaya Mahavidyalaya, Patna University
Bihar 02.2009 - 03.2012
Intermediate - Commerce
Pranab Vidyapith Higher Secondary School
Nagaland 02.2007 - 03.2009
High School - High School(10th)
Ram Janaki Higher Secondary School
Nagaland 02.2006 - 03.2007
Skills
Specialized in email and chat customer support
Proficient in data visualization and analysis using Power BI, Microsoft PowerPoint, and Microsoft Excel
Team management
Exposure to global client interaction
Written Communication
Customer Relations
Flexible and Adaptable
Analytical and Critical Thinking
Problem-Solving
MS Office
Skills in issuing commands to AI, specifically ChatGPT
Timeline
Specialist: Customer Support Executive
24-7 Intouch India Pvt. Ltd
01.2018 - 08.2023
Senior E Service Associate
High Power Support Centre
01.2016 - 01.2018
Sr. Transaction Processing Officer
Mphasis Indian Pvt.Ltd
01.2013 - 01.2016
Bachelor of Commerce - Accounting
Vanijaya Mahavidyalaya, Patna University
02.2009 - 03.2012
Intermediate - Commerce
Pranab Vidyapith Higher Secondary School
02.2007 - 03.2009
High School - High School(10th)
Ram Janaki Higher Secondary School
02.2006 - 03.2007