Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anurup Dey

Kolkata

Summary

With 11+ years of expertise in Fraud, Due Diligence, KYC/AML Compliance, Access Management, Process Re-engineering, and Automation, I bring strong leadership qualities, effective communication, and analytical skills. I excel in motivating teams to meet organizational goals amidst challenging conditions. Proficient in risk assessments, control remediation, and strategic planning, I focus on talent development and process optimization for enhanced efficiency.

Overview

11
11
years of professional experience

Work History

Senior Manager

Genpact
06.2021 - Current
  • Supervising a group of 40 seasoned associates and assistant managers to uphold productivity and compliance with operational standards.
  • Achieved a 10.3% increase in utilization rate, extended activity time by 2 hours resulting in a 6% boost in overall productivity, and integrated a comprehensive perspective within the reporting tool encompassing AHT, utilization, tenure, quality, and activity time.
  • Driving business and team performance through team performance metrics, conducting performance evaluations, and implementing strategies to improve productivity and quality of work.
  • Collaborating with stakeholders across departments to align operational strategies with organizational goals and objectives.
  • Process optimization through analyzing existing processes and implementing improvements to enhance efficiency, reduce costs, and streamline operations.
  • Solutioning of TA process. Reduction of manual effort by 40% ~ 12 FTE impact through digital embedment
  • Facilitating communication and coordination between different departments and teams to achieve operational objectives and resolve issues effectively
  • Assessing client's strategic goals and identifying potential solutions to meet their needs.
  • 7 step methodology to bring in some structure in the process. Impact of 54% exceeded production worth 8 FTE basis ramp up plan
  • Streamlined database and automated reports to establish real productivity and performance metrics. Reduction of manual effort having a total of 1.2 FTE

Team Lead

JPMorgan Chase
10.2017 - 05.2021
  • Conducting thorough reviews and validation of Know Your Customer (KYC) processes for corporate clients, encompassing renewals, onboarding, and client transfers.
  • Applying a comprehensive understanding of Anti-Money Laundering (AML) regulations, including the USA PATRIOT Act, Bank Secrecy Act, and OFAC, to assess the legitimacy of client activities.
  • Cultivating strong client relationships and collaborating with front-office sales teams to procure updated client onboarding documentation in adherence to KYC norms and Request for Information (RFI) requirements.
  • Coordinating with reference data teams to expedite reference data changes for various parameters, ensuring quick turnaround times.
  • Monitoring key performance indicators such as case completion ratios, daily productivity, and quality metrics, and liaising with internal global scheduling teams for effective team management.
  • Generating and disseminating End-of-Day (EOD), weekly, and monthly reports to track team performance and process updates.
  • Developing headcount budgets and forecasts for different teams on a weekly and monthly basis to ensure efficient resource allocation.
  • Compiling and presenting departmental-level data to executive leadership, providing insights and recommendations for process enhancements.
  • Facilitating training initiatives to enhance team effectiveness and measurability, ensuring comprehensive skill development across the team.
  • Engaged in a project aimed at rationalizing and standardizing operational metrics to facilitate accurate reporting, minimize dependency, and provide a standardized perspective across all departments.

Subject Matter Expert

HSBC
02.2013 - 09.2017
  • Performing comprehensive due diligence on client profiles, including evaluation of KYC documents and report generation. Acquiring and maintaining all necessary client documentation, sourcing accurate data from various business information services and other relevant sources.
  • Worked as system administrator for different activities within access management scope under Global Banking & Markets Migrated new work for team and played key role as part of UAT team
  • Member of the implementation team responsible for deploying the GIAM tool for access recertification and Group service request tool

Education

Bachelor of Commerce - Accounts

Calcutta University
Kolkata, India
09.2012

Accounting

St Joseph's College
Kolkata, India
05.2009

Skills

  • KYC/AML Operations
  • Stakeholder Engagement
  • Change Management
  • Lean Methodologies
  • Team Leadership
  • Strategic Planning
  • Budgeting and Forecasting
  • Reporting and Documentation
  • Project Management
  • Digital Transformation
  • Performance Assessment
  • Process Enhancement Strategies
  • Analytics and Problem Solving

Timeline

Senior Manager

Genpact
06.2021 - Current

Team Lead

JPMorgan Chase
10.2017 - 05.2021

Subject Matter Expert

HSBC
02.2013 - 09.2017

Bachelor of Commerce - Accounts

Calcutta University

Accounting

St Joseph's College

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Anurup Dey