Anus Rahmani
Senior Software Engineer
Ramgarh
Summary
Production Support Engineer with 3 years of experience in L2/L3 technical support, specializing in database optimization (PL/SQL, SQL, DB2, Sybase), job automation (Auto sys, Jenkins), and incident troubleshooting. Proven ability to:
- Resolve 120+ production incidents with 95% SLA compliance, reducing escalations by 35%.
- Optimize 150+ SQL queries, improving report performance by 30%.
- Automate workflows using shell scripts and Autosys, saving 15+ hours/week.
- Collaborate with DevOps teams on Git/GitLab-based CI/CD pipelines to reduce deployment failures by 25%.
Skilled in root cause analysis, cross-functional communication, and 24/7 production support for mission-critical systems.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Senior Software Engineer
Capgemini
Hyderabad
10.2021 - Current
- Production Support & Database Expertise
- - Database Optimization: Enhanced performance of 150+ SQL/PL/SQL queries across DB2 and Sybase, reducing report generation time by 30% and improving data processing efficiency by 25%.
- - Incident Resolution: Addressed 120+ L2 production incidents (DB failures, job crashes, data inconsistencies) with 95% SLA compliance, minimizing escalations to L3 by 35%.
- - L3 Escalations: Diagnosed and resolved 25+ complex L3 issues (CI/CD pipeline failures, deadlocks) using Jenkins logs and query tuning, reducing MTTR by 40%.
- Version Control & CI/CD Integration
- - Code Management: Version-controlled 20+ production scripts and SQL modules using Git/GitLab, enabling rollback capabilities and reducing deployment errors by 25%.
- - CI/CD Support: Assisted in GitLab CI/CD pipeline maintenance for 5+ critical services, reducing merge conflicts by 30%through enforced branch policies.
- - Collaborative Development: Used GitLab issue tracking to document/resolve 15+ bugs reported by QA teams, improving release quality.
- Automation & Job Scheduling
- - Script Versioning: Maintained 40+ automation scripts Shell in GitLab repo, ensuring team-wide access and reducing "script lost" issues by 100%.
- - Pipeline Debugging: Traced 10+ Jenkins job failures to GitLab source code changes, reducing debug time by 50%.
- Performance & System Management
- - Query Tuning: Optimized 20+ high-latency database queries, improving application response time by 25% and reducing CPU overhead by 15%.
- - System Reliability: Monitored 50+ servers(Unix/Windows), maintaining 99.4% uptime through proactive alerts and patches.
- Process Improvement & Collaboration
- - Root Cause Analysis: Conducted 30+ RCAs for recurring issues, implementing fixes that reduced repeat incidents by 45%.
- - Knowledge Sharing: Created 15+ troubleshooting guides and trained 8+ L1 teammates, reducing ticket resolution time by 30%.
Apprentice Engineer
Central Coalfields
Ramgarh
03.2021 - 10.2021
- Demonstrated strong analytical skills by assessing complex problems and developing feasible solutions under supervision of senior engineers.
- Stayed current with industry trends through continuous learning opportunities such as workshops, seminars, and online courses.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Expanded knowledge base through active participation in mentoring sessions with experienced engineers.
- Utilized critical thinking abilities to identify potential risks or issues early on, allowing for proactive mitigation strategies implementation.
Education
Bachelor of Technology - Computer Engineering
Maharshi Dayanand University, Rohtak
Haryana, India 08.2016 - 03.2021
High School Diploma -
Kendriya Vidyalaya Ramgarh Cantt
Ramgarh, Jharkhand, IN 04.2014 - 05.2016
Skills
Database: PL/SQL, SQL, DB2, Sybase
Tools: Autosys, IntelliJ, Jira, Confluence
Version Control: Git, GitLab (CI/CD, Issue Tracking)
CI/CD Tools: Jenkins, GitLab Pipelines
Support: L2/L3 Troubleshooting, Performance Tuning
Cloud: AWS (IAM, EC2, S3)
OS: Unix, Windows
PuTTy
Shell Scripting
Soft Skills: Cross-team collaboration, Documentation, SLA Management
Timeline
Senior Software Engineer
Capgemini
10.2021 - Current
Apprentice Engineer
Central Coalfields
03.2021 - 10.2021
Bachelor of Technology - Computer Engineering
Maharshi Dayanand University, Rohtak
08.2016 - 03.2021
High School Diploma -
Kendriya Vidyalaya Ramgarh Cantt
04.2014 - 05.2016