Anusanth Ajith

An experienced IT professional and delivery lead with 18 years of experience in system design, business analysis, and project management across various industries. Proven track record in managing end-to-end project lifecycles, from conceptualization to delivery, ensuring alignment with client requirements. Expertise in Citrix technologies, Azure Virtual Desktop, and virtualization platforms, coupled with strong skills in pre-sales consulting and proposal development. Demonstrated ability in training, mentoring, and managing project budgets while maintaining high standards of service delivery.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

• Microsoft Certified System Administrator (6417300)
• Citrix Certified Administrator - XenApp 6.5 for Windows Server 2008 (CTX409805)
• Microsoft Azure Solution Architect – AZ-303

• Having good expertise in Citrix CAVD (both on-prem and cloud), AVD, VMware, NetScaler Nutanix, Windows Active Directory & GPO managements, Ivanti UWM, MS Azure, Dell Wyse. Citrix PVS, MCS, WSUS, Ivanti LANDesk, Widows server and client operating systems.
• Having expertise in configuring and managing user profile management with Ivanti UWM, and having good knowledge in EM and PS policy managements
• Experience in Citrix and Windows patch deployment with WSUS, Ivanti LANDesk, and SCCM
• A delivery leader with proven expertise in driving excellence across global service delivery operations Championing enhanced stakeholder engagement, cross-functional collaboration, and network-building to maximize delivery outcomes. Skilled in implementing robust utilization tracking, knowledge management practices, governance frameworks, reporting mechanisms, and automation initiatives to accelerate efficiency and elevate service quality
• Having the ability to drive continuous improvement by diagnosing inefficiencies and implementing corrective actions
• Having the ability to build collaborative networks that enhance alignment and accelerate delivery outcomes
• Experience is risk management and compliance management of the infrastructure
• Act as a point of contact for the technical issues and escalations, and drive efficiently to resolve them in a timely manner
• Ensuring that all client escalations and concerns are addressed, and representing the platform in discussions with clients, engineering, marketing, business development, and other high-level departments
• Act as the customer contact point for the operations issues, and track and ensure the timely resolutions
• Proactively conducts SIP/CIP plans to improve operational stability and arrest and reduce repeated issues and incidents
• Expertise in managing incidents with all kinds of priorities, and collaborating and working with incident management calls
• Proficient in managing the full ITIL lifecycle of incident, change, and problem management, with a focus on service continuity and rapid resolution
• Instrumental in executing transition programs and fostering technical excellence within operational teams
• Proactively drives initiatives with minimal supervision, while thriving in collaborative team environments
• Having experience in participating in technical audits with vendors, security, and governance audits
• Experiences in technical documentation and SOP creation and management
• Experience in handling monthly incident reports, identifying frequently recurring issues, checking the scope of problem management, and having experience in preparing trend reports while keenly observing incident and alert trends to identify scope for proactive problem management, thereby improving the service offered to clients
• Experience in defining business requirements to improve business processes, translating the requirements into systems solutions, and providing decision support to business heads on various technical and people-related matters
• Coordinating with clients to define engagement models, along with project development, resource estimates, and involvement in preparing budgets, controlling finance, coupled with planning, forecasting, and delivery
• Experience in managing guidance on the projects and their requirements to the clients over the technology, processes, and applications while updating them on the regular project-related developments Reviewing periodic reports of server health, resource usage, user experience, and overall environment performance to regulate next steps and upgrade paths.