Anush

• Resolved guest complaints and concerns promptly, ensuring high levels of customer satisfaction.
• Conducted night audit operations, verifying daily transactions, and preparing end-of-day financial reports.
• Maintained hotel records and registers, including the Hot Log and Arrival & Departure (A&D) Register.
• Processed guest billing, settlements, and administrative documentation with accuracy.

OJT Mentor – WGSHA Hotel Management.

• Trained and mentored hotel management students during on-the-job training.
• Developed practical learning experiences in hospitality operations.
• Assisted students in applying theoretical knowledge to real-world hotel scenarios.

• Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
• Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Handled guest concerns and complaints professionally, delivering timely solutions to ensure a pleasant stay.
• Maintained and updated C-Form documentation in compliance with FRRO regulations for foreign guest registration.
• Conducted night audit procedures, reconciling daily transactions, and preparing end-of-day financial reports.
• Handled guest check-ins and check-outs, while delivering excellent customer service and maintaining accuracy in records.