ANUSH BHATTACHARJEE
Assistant Manager - Community
Bangalore,KA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
4
4
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Assistant Manager
Smartworks Coworking Pvt Ltd
Bangalore, Karnataka
09.2019 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 7 -person team.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Collected rental payments from tenants and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
Front Office Executive
Sheraton Grand, Whitefield
Bangalore, Karnataka
03.2019 - 09.2019
- Leading a team of 5 members during the operations.
- Handled the Profit and Loss of the department.
- Took guest request and makes sure that the same is been taken care.
- Handled guest complaints and figured out a way to resolve it.
- Upsold the product which the guest likes or try to show interest.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Office Associate
The Leela Palace
Bangalore, Karnataka
01.2017 - 03.2019
- Lead a small team of 6 members during the operations.
- Handled Guest complaints on a daily basis along with the solution to recover the same.
- Took Guest requests and took charge to complete them.
- Use to be professionally confident while selling higher category rooms or services.
- Upsold many guest from what they booked prior.
- Handled the reservation of the hotel single handedly for 6 months.
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Maintained transaction security by verifying payment cards against identification.
Education
MBA - Digital Communications And Media
Narsi Monjee Institute of Management
Bangalore 06.2020 - Current
Bachelor of Science - Hospitality Management
IIAS School of Management
Kolkata 10.2014 - 05.2017
Higher Secondary (12th standard) - undefined
KENDRIYA VIDYALAYA
Matriculation(10th standard) - undefined
KENDRIYA VIDYALAYA
Skills
Employee performance evaluations
Accomplishments
- Awarded as the Upsell Champion of the year 2018 in respective property.
- Was a part of a pre opening center, after setting up shifted to another project within 7 months.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members including support staffs.
Timeline
MBA - Digital Communications And Media
Narsi Monjee Institute of Management
06.2020 - Current
Assistant Manager
Smartworks Coworking Pvt Ltd
09.2019 - Current
Front Office Executive
Sheraton Grand, Whitefield
03.2019 - 09.2019
Front Office Associate
The Leela Palace
01.2017 - 03.2019
Bachelor of Science - Hospitality Management
IIAS School of Management
10.2014 - 05.2017
Matriculation(10th standard) - undefined
KENDRIYA VIDYALAYA
Higher Secondary (12th standard) - undefined
KENDRIYA VIDYALAYA
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