ANUSHA ANANDA
Bangalore
Summary
Motivated individual seeking opportunities within vibrant organizations to initiate a career and enhance skill development.
Overview
6
6
years of professional experience
Work History
Senior Assistant Guest Experience
BIAL
Bangalore
12.2023 - Current
- Facilitated seamless transitions for guests between landside and airside areas
- Coordinated with protocol teams to guide guests through processing zones.
- Documented all movement activities during each shift for accurate records.
- Provided lounge services to eligible guests to ensure comfort.
Senior Customer Service Agent
Qatar Airways (Mekdam Holding)
Doha
09.2019 - 10.2021
- Oversaw terminal operations, ensuring efficient management of passenger flow and services.
- Managed facility operations to maintain optimal conditions for travelers at all times.
- Handled customer support to resolve issues promptly and enhance overall travel experience.
Customer Service Executive
Indigo
Bangalore
09.2019 - 10.2021
- Facilitated passenger check-in by issuing boarding passes and tagging luggage.
- Resolved passenger queries and complaints across multiple touchpoints, including ticket counter and boarding gate.
- Managed accommodations, refunds, and rescheduling for disrupted travel plans.
Coordinated specialized services for VIP passengers and those requiring medical support. - Processed lost baggage claims and assisted passengers in recovering lost items.
Education
ADVANCE IN DIPLOMO MANAGEMENT -
AMBARA INSTITUTION
01.2019
BBA -
RPA FIRST GRADE COLLEGE
Bangalore01.2018
PUC (+2) - PRE-UNIVERSITY
SRI AUROBINDO WOMEN'S PU COLLEGE
01.2015
SSLC -
ASSUMPTION ENGLISH HIGHER SECONDARY SCHOOL
Karnataka01.2013
Skills
- Soft skills
- Leadership qualities
- Communication Skills
- Captivity
- Critical thinking
- Quick learner
Other Qualities
- Soft Skills
- Leadership Qualities
- Communication Skills
- Captivity
- Critical Thinking
- Quick Learner
Languages
- English
- Hindi
- Kannada
- Tamil
Personal Information
- Father's Name: Ananda. K.C
- Date of Birth: 08/28/97
- Gender: Female
- Nationality: Indian
- Passport Number : T3636817
Disclaimer
I hereby declare that the above mentioned details are true to the best of my knowledge.
Date :
Place : Bangalore Anusha. A
Timeline
Senior Assistant Guest Experience
BIAL
12.2023 - Current
Customer Service Executive
Indigo
09.2019 - 10.2021
Senior Customer Service Agent
Qatar Airways (Mekdam Holding)
09.2019 - 10.2021
ADVANCE IN DIPLOMO MANAGEMENT -
AMBARA INSTITUTION
BBA -
RPA FIRST GRADE COLLEGE
PUC (+2) - PRE-UNIVERSITY
SRI AUROBINDO WOMEN'S PU COLLEGE
SSLC -
ASSUMPTION ENGLISH HIGHER SECONDARY SCHOOL
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