Summary
Overview
Work History
Education
Skills
PROJECT EXPERIENCE
Certification
PERSONAL ATTRIBUTES
Timeline
Generic
Anusha  Bai N

Anusha Bai N

Bangalore

Summary

Experienced Salesforce QA Engineer and Junior Business Analyst[BA] with 4+ years of expertise in Salesforce Testing and Administration. Skilled in functional testing, regression testing, system integration testing, user acceptance testing, and end-to-end testing. Strong problem-solving and analytical skills. Deep understanding of Salesforce CRM platforms including Sales Cloud, Service Cloud, and Marketing Cloud. Proficient in Agile methodologies and effective collaboration with cross-functional teams for seamless project execution.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior QA Engineer

Anusha Bai N
01.2023 - Current

Salesforce QA Engineer

Huron Eurasia Private Limited | March 2021 - Present

  • Collaborated with business analysts, developers, and stakeholders to understand system requirements and user stories.
  • Created comprehensive test plans, test cases, and test scripts based on functional and technical specifications.
  • Defined test objectives, test scope, and success criteria for each testing phase.
  • Executed test cases and test scripts to validate Salesforce functionality, integration, and customizations.
  • Strong understanding of Salesforce Modules including Configuration and Setup, Object Manager, Lightning App Builder, Security, Automation Rules, and Analytics Management.
  • Expertise in Salesforce Lightning applications, standard and custom objects, custom fields, page layouts, tabs, and reports.
  • Proficient in SOQL queries, Workflow/Process automation (Flows, Process Builder, Workflow Rules, Validation Rules), and Salesforce security concepts (OWD, Sharing Rules, Profiles, Permission Sets).
  • Extensive experience in Agile software development (Scrum), including participation in sprint planning, reviews, and retrospective meetings.
  • Actively involved in functional testing, regression testing, smoke/sanity testing, and addressing issues in Sandbox, UAT, and Production environments.
  • Documentation of test results, test execution logs, defects, and deviations from expected behavior.
  • Engaged in business analysis activities such as requirement documentation, process flow charting, and stakeholder communication.

Education

Master of Computer Application -

Ramaiah Institute To Technology
09.2020

Skills

  • Salesforce Testing: Functional Testing, Regression Testing, System Integration Testing, UAT, End-to-End Testing
  • Salesforce Tools: Data Loader, Workbench, Demand Tools, SOQL, Developer Console
  • Test Management Tools: Jira, QTest Manager
  • Automation Tools: Copado Robotic Automation,Selenium[under Training]
  • Process Automation: Flows, Process Builder, Workflow Rules, Validation Rules
  • Salesforce CRM Modules: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Health Cloud
  • Security & User Management: OWD, Sharing Rules, Profiles, Permission Sets
  • Programming & Database: SQL, SOQL
FUNCTIONAL EXPERTISE
  • Salesforce CRM Testing and Administration
  • Test Planning, Test Case Design, Execution & Defect Tracking
  • Agile Methodology & Scrum Process
  • Stakeholder Collaboration & Client Relationship Management
  • Data Management & ETL Tools
  • Business Analysis & Requirement Documentation

PROJECT EXPERIENCE

PROJECT EXPERIENCE Health Cloud Implementation (COH - CTCA) | Senior QA (2023 - Present) CTCA Contact Center Implementation | Quality Analyst (2021 - Present) Salesforce Adobe Sign Integration Travel Enhancement Implementation

  • Worked on Patient Intake, Insurance Approval, and Appointment Scheduling.
  • Implemented Adobe Sign for Salesforce.
  • Performed complex data management activities.
  • Implemented Call Center, Physician Search, Service Search, and Case Management.
  • Developed a new contact center to enhance lead generation.
  • Led the implementation of Adobe Sign for Salesforce to streamline document approvals.
  • Managed complex data migration and automation processes.
  • Worked on referral system enhancements to improve user experience and efficiency.

Certification

  • Salesforce Certified Admin, 05/13/21
  • Salesforce Certified App Builder, 07/16/24
  • Demand Tools, 06/11/24

PERSONAL ATTRIBUTES

  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work independently and within a team
  • Highly adaptable and quick learner

Timeline

Senior QA Engineer

Anusha Bai N
01.2023 - Current

Master of Computer Application -

Ramaiah Institute To Technology
Anusha Bai N