Anusha Bondada
Hyderabad
Summary
Accomplished Store Manager with extensive experience in customer relationship management, telecom sales, and franchise operations. Proven track record in managing diverse brand portfolios, driving franchise growth, and enhancing store-level profitability. Adept at handling customer queries, resolving complaints efficiently, and maintaining strong customer relationships. Demonstrated expertise in sales strategy development, performance auditing, and compliance adherence. Career goal: to leverage extensive experience in a senior leadership role within the telecom or financial services sector.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Vodafone Idea (VI)
01.2025 - Current
- Handling customer queries and telecom service requests
- Providing product and service guidance to customers
- Resolving complaints and escalations efficiently
- Maintaining strong customer relationships and satisfaction levels
- Supporting sales activities and telecom product promotions
- Coordinating with backend and technical teams
- Managing billing, activations, and store operations
Senior Manager – Brand Servicing
Franchise India
04.2023 - 12.2024
- Managed a diverse brand portfolio across F&B, Retail, Education, and Healthcare segments to drive franchise growth.
- Spearheaded the end-to-end launch of 15+ franchise outlets and onboarded 20+ new investors, generating significant franchise fee revenue.
- Developed expansion strategies and marketing roadmaps, ensuring seamless brand scaling across multiple industry sectors.
- Improved store-level profitability by 15% through regular performance audits and implementation of standardized SOPs.
- Acted as the primary consultant for franchisors and HNIs, resolving complex operational bottlenecks and grievances.
Branch Relationship Manager
Idfc Bank Limited
06.2023 - 03.2024
- Increased Portfolio CASA value and strengthened relationships with a portfolio of HNI customers, enhancing client engagement and retention.
- Acquired new-to-bank (NTB) customers through targeted sales efforts and professional referrals.
- Drove cross-selling initiatives, including Insurance, Investments, and Premium Savings Accounts, surpassing product sales targets.
- Ensured 100% compliance with KYC documentation and branch operational processes (SOPs).
- Achieved high NPS by providing timely resolution to customer queries and delivering personalized financial solutions.
Branch Relationship Manager
Kotak Mahindra Bank
05.2022 - 03.2023
- Acquired High Net Worth (HNI) and retail clients through targeted "New-to-Bank" (NTB) acquisition of CASA.
- Consistently met monthly targets for third-party products, including Mutual Funds, Life Insurance, and Health Insurance.
- Managed a dedicated high-value customer book, increasing the Value of Relationship (VOR) through personalized financial advisory.
- Identified and referred high-quality leads for asset products such as Home Loans, Personal Loans, and Business Loans.
- Ensured 100% adherence to KYC, AML guidelines, and internal bank audit processes for all documentation.
- Managed franchise expansion, corporate alliances, and investor relations
- Led concept sales and channel development initiatives
Location Head
Edelweiss Financial Services
06.2018 - 09.2020
- Led cross-functional teams and improved process efficiency
- Achieved customer retention and acquisition targets
Connectivity Sales Lead
Jio Infocom
11.2016 - 06.2018
- Managed telecom connectivity solutions and channel partners
- Achieved revenue and sales targets in Secunderabad region
Channel Sales Manager
Vodafone South India Limited
04.2012 - 11.2016
- Managed sales teams and channel partners
- Achieved distributor and territory sales targets
- Strengthened business performance through channel expansion
Education
MBA/PGDM -
Siva Sivani Institute of Management
Hyderabad12-2012
B.Com -
Sri Krishnadevaraya University
12-2008
Skills
- Customer relationship management
- Telecom sales
- Staff training and development
- Adaptive problem solving
- Self motivated
- Team motivation
- Store operations
- Complaint resolution
- Channel sales
- Banking relations
- Franchise operations
- Franchise management
- Billing management
Languages
English
Telugu
Hindi
Hobbies and Interests
- Listening to music
- Travelling
- Social interaction
- Helping people
Certification
- oracle
- c, c++
Interests
- Cooking,
- Travelling
- Listening music
Accomplishments
- Recieved Best employee award in Service parameter in Vi
- Improved GMB reviews by successfully handling customer complaints and implementing monthly staff training in Vi
- Successfully acquired the business in SME lending and attained 1st position in PAN-India-Edeelweiss Finacial Services
- Achieved 1st position for Telangana in Connectivity Lead business Feb, MAr & May 2017
- Won Various Awards in Vodafone for Excellent Performance in MNP
- South Region Star Winners Q3 in 2012
- South Region Star Winners Q3 in 2013
- South Region Star Winners Q4 in 2013
- Combat Winner for the FY 2014-15
Timeline
Store Manager
Vodafone Idea (VI)
01.2025 - Current
Branch Relationship Manager
Idfc Bank Limited
06.2023 - 03.2024
Senior Manager – Brand Servicing
Franchise India
04.2023 - 12.2024
Branch Relationship Manager
Kotak Mahindra Bank
05.2022 - 03.2023
Location Head
Edelweiss Financial Services
06.2018 - 09.2020
Connectivity Sales Lead
Jio Infocom
11.2016 - 06.2018
Channel Sales Manager
Vodafone South India Limited
04.2012 - 11.2016
MBA/PGDM -
Siva Sivani Institute of Management
B.Com -
Sri Krishnadevaraya University