Harsha K

• Acted as the primary point of contact for clients, delivering technical support and guidance on product features and functionalities.
• Handled complex client queries related to budget planning, tech stack integration, and lab development, providing tailored solutions to meet their specific needs.
• Managed program initiatives for clients’ various hackathons, ensuring seamless technical execution and delivery of solutions while preparing the platform for events.
• Collaborated with development teams to manage feature requests, ensuring timely delivery and alignment with client expectations.
• Monitored and handled client metrics to measure success, including pricing metrics, and communicated these insights to both clients and higher management.
• Coordinated complex projects in collaboration with developers, IT managers, and decision-makers from various industries to ensure successful implementation and client satisfaction.
• Collaborated with Sales and Support teams to develop and deliver engagement plans that align with customer objectives and drive successful outcomes.
• Worked closely with clients to understand their business goals and ensure the effective integration of our products with their platforms.
• Initiated and gathered information on business and IT objectives for customer organizations, partnering with account teams to create a customer success plan.
• Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring open communication to address concerns and gather feedback.
• Conducted regular check-ins and reviews with clients to assess satisfaction levels and align on future needs and strategies.
• Leveraged data analytics to track client usage patterns, identify opportunities for upselling or cross-selling, and drive revenue growth.
• Handled client escalations, proactively addressing issues to prevent further escalation and mitigate any impact on client success.

• Spearhead the management and optimization of cloud infrastructure across leading platforms, including AWS, Azure, and Google Cloud, ensuring high availability, security, and cost-efficiency for mission-critical systems.
• Resolve complex technical challenges across compute (EC2, Azure VMs, GCE), storage (S3, Azure Blob, Google Cloud Storage), networking (VPC, Azure VNets, Google VPC), and database services (RDS, Azure SQL, Cloud SQL), improving performance and scalability.
• Prepared and optimized cloud platforms to handle multiple hackathons, ensuring reliable performance and availability during events..
• Focused on cost management by analyzing usage patterns, identifying cost-saving opportunities, and advising clients on budget planning strategies to optimize cloud expenditures.
• Collaborate closely with cross-functional teams to design and implement cloud strategies that align with evolving business goals, ensuring a scalable and future-proof cloud infrastructure.
• Implement cutting-edge security practices, managing identity and access control (IAM, Azure AD), encryption protocols, and compliance frameworks to safeguard sensitive data.
• Utilize monitoring tools like AWS CloudWatch, Azure Monitor, and Google Cloud Monitoring to proactively identify performance bottlenecks, resulting in a 30% improvement in system uptime and efficiency.
• Lead initiatives to enhance cloud management through process automation by using SSM in AWS, streamline workflows and increase operational agility.
• Developed and maintained detailed documentation of support cases, solutions, and security protocols for future reference and compliance purposes.