Summary
Overview
Work History
Education
Skills
Awards
Quote
Timeline
Generic

Anusha Kandukuri

Hyderabad

Summary

Results-driven Operations Leader with 14+ years of diverse experience in global & regional operations, business analytics, team management, quality assurance, and stakeholder engagement. Proven ability to lead high-performing teams, drive strategic initiatives, optimize processes, and exceed performance metrics across BFSI, Tech, and E-commerce verticals. Adept at managing large teams (up to 75 HC), fostering talent, and delivering client-focused outcomes.

Overview

16
16
years of professional experience

Work History

Assistant Manager – Sales RevOps

Regalix
08.2021 - Current
  • Company Overview: Google Project
  • Lead a RevOps team (3 TLs, 45+ analysts) for Google UMM project.
  • Oversee end-to-end operations, workforce productivity, and SLA adherence.
  • Drive client engagement, business retention, and strategic performance goals.
  • Guide talent development, conduct performance evaluations, and implement coaching programs.
  • Google Project

Assistant Manager – Fraud/Risk Ops

Concentrix
12.2020 - 08.2021
  • Company Overview: Google ATO
  • Managed a 30-member team investigating fraud on YouTube channels.
  • Led weekly business reviews with Google, drove KPI improvements.
  • Oversaw career planning and skill development for team members.
  • Google ATO

Various Roles (Sr Process Specialist / Associate Manager / Lead Ops)

Sutherland Global Services
01.2015 - 06.2019
  • Associate Manager – Dell Order Management: Led 75+ HC team managing order management, OPR.
  • Drove weekly dashboards and client calls; improved order turnaround through root cause analysis.
  • Sr Process Specialist – Billing & WFM (BI & Analytics): Owned global invoicing processes, shift scheduling, seating, and HC reporting.
  • Published monthly performance scorecards across HYD & BLR sites.
  • Operations Lead – North America & LATAM: Managed teams across US, Canada & Brazil; led external/internal audits.
  • Completed transitions in Colombia & Bangalore, trained teams end-to-end.

Sr. Order Management Associate / Team Coach

Dell International Services
04.2012 - 01.2015
  • Conducted quality audits, managed escalations, and led team huddles.
  • Awarded Michael Dell Championship Award (2014), multiple accolades for escalation handling.

Sr. Technical Support Associate (HP)

Wipro BPO
07.2009 - 04.2011
  • Delivered L1 support for HP Desktop issues, consistently meeting resolution SLAs.

Education

BBM - Operations Management

Xavier’s Institute of Business Management Studies
01.2017

Intermediate - MPC

01.2006

SSC -

01.2004

Skills

  • Leadership & Team Management
  • Operations & Workforce Planning
  • Data Analytics & Reporting
  • Quality Assurance & Process Optimization
  • Stakeholder & Client Management
  • Talent Development & Performance Coaching
  • Strategic Planning & Risk Mitigation

Awards

  • Michael Dell Championship Award – 2014
  • 2x Bronze Awards – 2014
  • Recognized for successful process transitions & stakeholder satisfaction

Quote

Drive means a combination of willingness to work hard, emotional fortitude, enormous powers of concentration, and a refusal to admit defeat. – Alex Ferguson

Timeline

Assistant Manager – Sales RevOps

Regalix
08.2021 - Current

Assistant Manager – Fraud/Risk Ops

Concentrix
12.2020 - 08.2021

Various Roles (Sr Process Specialist / Associate Manager / Lead Ops)

Sutherland Global Services
01.2015 - 06.2019

Sr. Order Management Associate / Team Coach

Dell International Services
04.2012 - 01.2015

Sr. Technical Support Associate (HP)

Wipro BPO
07.2009 - 04.2011

Intermediate - MPC

SSC -

BBM - Operations Management

Xavier’s Institute of Business Management Studies

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Anusha Kandukuri