Certified Professional Scrum Master (PSM I) with a 92.5% score, bringing over 4 years of experience in Agile project management, Scrum facilitation, and software quality assurance. Skilled in coaching Agile teams, eliminating blockers, optimizing sprint execution, and driving continuous improvement for high-performing teams, and successful project outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul>
Mahindra Last Mile Mobility Ltd.
03.2021 - Current
Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.
Fostered a collaborative and self-organizing team environment by facilitating problem-solving and decision-making discussions.
Proactively identified and resolved impediments to maintain sprint flow, and maximize team efficiency.
Managed product backlog refinement, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.
Monitored and reported Agile metrics such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.
Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.
Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a 50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.
Mentored beginners on Agile best practices, contributing to a high-performing team culture.
Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and delivered quality software to customers.
Handled customer-reported issues related to live applications, ensuring prompt resolution, and minimizing downtime.
Requirement gathering, documentation, communication, team building, quality control.
Education
B. Tech - Computer Science
<ul>
<li>92.4%</li>
</ul>
05-2020
High School Diploma -
Shri Guru Tegh Bahadur Academy
Ratlam, M.P.
05-2016
Skills
Problem-solving abilities
Release Management
Microsoft Office Tools – Excel, PowerPoint, Word
SDLC, STLC
SQL
JAVA Concepts
Problem-solving abilities
Release Management
Microsoft Office Tools – Excel, PowerPoint, Word
SDLC, STLC
SQL
JAVA Concepts
Certification
Professional Scrum Master I (PSM I) – Scrum.org | Score: 92.5%
Women Mentorship Program – focused on leadership and empowering women in the workplace
CORE COMPETENCIES
Product management
Agile coaching
Collaboration and stakeholder management
Problem solving
Agile metrics and reporting
Communication
LANGUAGES
English
Hindi
Timeline
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul>
Lead SERVICE ANALYST - RESILIENCY MANAGER at Societe Generale Global Solutions Center Pvt Ltd, Bangalore | Bangalore, INDIALead SERVICE ANALYST - RESILIENCY MANAGER at Societe Generale Global Solutions Center Pvt Ltd, Bangalore | Bangalore, INDIA