Anusha Krishnan

• Specialized in delivering resolution to customers through varied processes from UK to North America to Spain (Europe).
• Volunteered to train 15 new-hire employees in a four week period under daily deadlines.
• Assisted in preparing a suggestive module on communication & decision for new-hire trainees regarding cases with repeat customers.
• Pro-actively researched and raised tickets w.r.t delays in logistics and incomplete cases.
• Selected as 'Top 5 employee for Cross-Skill training' with skill set ranging from Call Handling , Chat Handling along with maintaining Email records in 2 languages: English and Spanish respectively based on monthly award achievement.

Awards & Recognition:

• Concurrent Contact Handling Champ for DEL18(Amazon Site name) for the month Sept 2021
• Award for Best concept presentation at GAAM (Global Accessibility Awareness Month) for May

• Supervised new-hires during training by serving as SME in our department
• Worked with multidisciplinary team effectively in addressing inquiries and troubleshooting issues
• Developed Interpersonal skills, with ability to communicate resolution for various products

• Volunteered for site visits for measurements
• Assisted senior designers in designing and creating comfortable 'Functional Kitchen' to represent clients' lifestyle, taste and budget.
• Conducted market research to understand trends and customer preferences.

• Assisted in preparing specification design and BoQ for Medical offices
• Residential detailing for specific areas like kitchen and washrooms modules
• Visited job sites to take notes and record space measurements to create floor plans

• Assisted in designing mood boards for residential and commercial projects using AutoCad and MMicrosoft Office Powerpoint.
• Assisted in Civil site visits, merchandising and client meet-ups due to my innovative design suggestions
• Participated in performance improvement activities or meetings and recommended actions to improve results.