Anusha KS
Bangalore
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering extensive leadership experience in Technical Support Industry . Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
15
15
years of professional experience
Work History
Team Manager-TAC
Iopex Technologies Pvt Ltd
Bangalore
12.2022 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated meetings to communicate team performance goals and results.
- Coordinated player logistics during games, scrimmages and practices.
- Documented scores and stats of games and distributed results to appropriate people.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training and development.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
Escalations Manager
Iopex Technologies Pvt Ltd
Bangalore
05.2022 - 11.2022
- Defined clear targets and objectives and communicated to other team members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Voice & Accent Trainer
Iopex Technologies Pvt Ltd
Bangalore
12.2018 - 04.2022
- Maintained compliance with company standards to perform maintenance activities.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Accurately read, understood, and carried out written instructions.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
ESL Instructor
Focus Edumatics Pvt Ltd
Bangalore
10.2017 - 12.2018
- Administered language and academic assessments to evaluate student progress.
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Offered one-on-one tutoring to improve student classroom performance, boosting overall performance Number%.
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Created new lesson plans based on course objectives.
- Emphasized critical thinking through small group activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Improved instruction methods by using various assessment tools and strategies.
Medical Transcription Editor
Nuance Transcription Services Private
Bangalore
03.2013 - 08.2017
- Reviewed documentation for compliance with requirements and accuracy of information.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Edited drafts created from speech recognition software.
- Maintained 99% accuracy rate for spelling and content.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Transcribed sensitive documents with complete confidentiality.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
- Accurately documented medical dictation to record patient care records.
- Attended training associated with role to improve skills and boost speed.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using Software.
- Translated medical jargon into correct terminology.
- Maintained Number% accuracy rate for spelling and content.
Market Research Consultant-Trainer
Opsbuds Pvt Ltd
Bangalore
04.2012 - 03.2013
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Created and evaluated target segmentation, email and canvas elements to maximize marketing campaign coverage.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Recorded accurate respondents' answers during interviews for future reference.
- Trained entry-level and Type data analysts on company protocols, best practices and Type procedures.
VoiceMail Transcriptionist
Focus MT Pvt Ltd
Bangalore
10.2008 - 03.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled Number calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Trainer
Focus MT Pvt Ltd
Bangalore
03.2009 - 08.2010
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Monitored participant workflow and behaviors throughout training process.
- Gathered and organized supplementary material to support structured lessons.
- Eliminated process gaps by implementing new methods of standardized training.
- Recorded and edited videos for use in later courses or by remote learners.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recruited and trained Number new members of guest service team.
Education
MSc Biotechnology - Biotechnology
Garden City College
Bangalore06.2006
Biotechnology - Biotechnology
Bsc Biotechnology
Bangalore06.2004
II PUC
Bangalore University
Bangalore 06.2002
SSLC - High School
Nirmala Rani High School
Bangalore06.1999
Skills
- Managing Production Teams
- Continuous Improvement Projects
- Professional Relationships
- Athletic Training and Coaching
- Physical Therapy
- Agility Drills
- Weight Training
- Stretching Expertise
- Team Management Understanding
- Operational Efficiency
- Organizational Systems
- Customer Loyalty
- KPI Monitoring
- Team Meetings
- Key Performance Indicators (KPIs)
- Performance Tracking and Evaluations
- Behavior Identification
- Individual Trainings
- Process Improvement Initiatives
- Strategic Vision
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Exceptional team communicator
- Executive team leadership
- Relationship/team building
- Leading team operations
Languages
English
Bilingual or Proficient (C2)
Kanna day
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Telugu
Intermediate (B1)
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Team Manager-TAC
Iopex Technologies Pvt Ltd
12.2022 - Current
Escalations Manager
Iopex Technologies Pvt Ltd
05.2022 - 11.2022
Senior Voice & Accent Trainer
Iopex Technologies Pvt Ltd
12.2018 - 04.2022
ESL Instructor
Focus Edumatics Pvt Ltd
10.2017 - 12.2018
Medical Transcription Editor
Nuance Transcription Services Private
03.2013 - 08.2017
Market Research Consultant-Trainer
Opsbuds Pvt Ltd
04.2012 - 03.2013
Trainer
Focus MT Pvt Ltd
03.2009 - 08.2010
VoiceMail Transcriptionist
Focus MT Pvt Ltd
10.2008 - 03.2009
MSc Biotechnology - Biotechnology
Garden City College
Biotechnology - Biotechnology
Bsc Biotechnology
II PUC
Bangalore University
SSLC - High School
Nirmala Rani High School
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