Anusha Kundapur

• To obtain the position of HR Operations Lead, driving process improvement. Recognized for inspiring team members to excel and encouraging creative work environment.
• Motivated employees through special events, incentive programs, mentoring and motivating team by setting performance expectations and providing regular feedbacks
• Facilitated on-the-job training for new hires bolstering position knowledge and skillset.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Conducted company-wide huddles meetings to convey updates.
• Organized and led associates orientation programs and training to promote collaboration.
• Monitor Internal QA matrices to track team’s efficiency provide actionable insights to stakeholders and leadership
• Plans, organizes, and prioritizes work. Assigns and supervises the work of others
• Root Cause Analysis (RCA) & Corrective &Preventive Action Plan (CAPA) for errors
• Handled different team and driving multiple projects of HR Operations and have experience to different business transitions like contact center, Unemployment benefits, Data Admin
• Coordinate with multiple Walmart business stakeholders and resolve complex issues in various areas throughout the employee life cycle.
• Lead the Walmart Unemployment team, Learning & Development, Benefits and help team members to resolve complex and Ambiguous queries and situations to ensure quality and SLA for the team is maintained.
• Identified and addressed a continuous improvement concept, Conduct regular audits and perform data analysis to maintain highest quality
• Conduct regular Knowledge sharing sessions with team on various areas of the process to keep them up to date and fill the knowledge gap. Brainstorm and design the ways to check knowledge level of the team members and further work on the areas of improvement identified
• Arranging improvement idea calls with the process director to review the proposal's feasibility and implementation, as well as relaying information to the team,showcasing the team errors and working on control measures
• Transacting work from US to India Handled multiple transition process of Walmart business in unemployment insurance team like, SAM Club, Supply chain, home office, and managing it with zero escalations.
• Monitoring Team Time and Motion study & Coaching opportunities
• Managing calibration sessions and exchange meeting with overseas, Daily weekly, monthly
• Working on Reports , assigning audits , I9’s worked on special Project which is Vaccination, Violation of company policy
• Created SOP, Separation checklist, Process Flow And verbiage documents for the team,Knowledge transfers to new managers on process

• Leading Team as SME
• Major contribution towards setting up India Unemployment team
• Supervised processes to eliminate weak points or bottlenecks in business operations.
• Developed systems of organization and efficiency to increase production by 80%.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Exchange meeting with overseas, and working on process Updates
• Setting up a team training the New Joiners, Creating SOP and all the documents
• Working on Reports and assigning claims to the team
• Providing accurate information to Equifax regarding employment history and events leading to terminations
• Post the request received from the vendor, UC team tend to provide all available
• Information by accessing various internal tools.
• Auditing tickets and Final Settlements processed and providing Quality review to team members accordingly.
• Successfully handling all the stages of the process from initial claim
• Conduct biweekly meetings within the team to analyze error and works on control measures
• Created templates, SOP, verbiage , chat sheet for the team that would save time and increases accuracy of the team..
• Submitted idea has to streamline the pilot process.
• Worked on checklist for different separation reasons.
• Providing Training to New Hires. Mentoring and Floor support to existing members.
• Equal workflow management to the entire team.
• Training the new joiners, assigning , and working on internal audits
• Tools handled to work on claim: Workday, gain,coaching,GLMS,Sovran,Etcar,GTA,HECA,FIM,HRDW,People Roaster,workday,Service now, Sedgwick, EOC,ELM, My scheduler

The Human Resource Services (HRS) is a process taking care of all the employee’s resources from the time they join the company

until they quit. Mainly based on the employee hiring, onboarding, salary, benefits, compensation, exits, full and final payments and unemployment claims.

• Being SPOC for the process on a global level and assist business partners to run the operations on hearing and state calls,
• Knowledge transfers to new managers on process and various reports, mentoring the associate on the process efficiency
• Prioritize work to meet short deadlines set by state unemployment agencies · Navigate multiple HR systems including PeopleSoft and Kronos (MyTime) · Ensure the Service level are achieved at all times for HRS processes
• Working on claims/decisions/hearings/HR4HR/shorter deadlines claims as per the defined SLA
• Meeting hiring managers to understand niche skill profiles. - HR Round: Conducting HR round for the selected candidates and negotiating salaries on company standards
• Executive Hiring, Contract Recruitment, Screening: short listing candidates sourced through portal (Naukri, Icams, iims, link din Lateral Hiring: Identifying right candidates with required Skill set and experience and make sure that it should match with the requirement
• Arranging improvement idea calls with the process director to review the proposal's feasibility and implementation, as well as relaying information to the team
• Providing accurate information to Equifax regarding employment history and events leading to termination, Team player in terms of answering to team’s queries and training new team member, Auditing the work
• Exchange meeting with overseas, and working on process Updates
• Auditing tickets and Final Settlements processed and providing Quality review to team members accordingly
• Created templates, SOP, verbiage , chat sheet, checklist for the team that would save time and increases accuracy streamline the pilot process,Equal workflow management to the entire team, Assigning ,Taring new Joiners
• Providing Information to third party vendor (Equifax)in terms of claims Audit all candidate information, verify background investigations and drug-test results
• Tools handled to work on claim: Workday, gain,coaching,GLMS,Sovran,Etcar,GTA,HECA,FIM,HRDW,People Roaster,workday,Sarvice now, Sedgwick, EOC,ELM, My scheduler

On-boarded new hires into PeopleSoft, processing of relocation paperwork, as applicable. Communicated with internal resources and outside vendors regarding pre-employment requirements Creating the Emp ID: for new joiners for the APAC sites in Fusion as per the effective date of joining and updating the Other information such as Dependent, emergency, prior work experience, education and language in Fusion as per the details provided by the Site HR and also allocating Project to employees through Fusion finance as per the data provided by Site HR.

• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Function as a HR Generalist, responsible for the recruiting process offer and post-offer processing, creating NT IDs .On boarding process payroll data handling, Employee relations
• Responsible for end to end recruitment process (Understanding requirements, candidate prospecting, candidate screening, Negotiations, candidate submission, follow -up, Interview & On Boarding etc) & also take exit interviews. Responsible for the recruitment of all leadership positions, including Telephonic and Online Interviews, Profile Verification function, Joining Benefits Delivery and handling. Selection, Joining and Induction Formalities
• Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
• Guided less experienced staff through processes such as hiring event as singular point of contact for high-level needs.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Collaborated with internal departments to align hiring campaigns.