Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Anusha R

Hyderabad

Summary

Experienced and growth-focused professional with over 9 years of expertise in Customer Success, solution selling, and client relationship management. Demonstrated ability to drive business expansion and revenue growth across EMEA and APAC regions by leveraging customer insights, optimizing processes, and executing strategic plans. Proven track record in enhancing customer satisfaction, increasing cross-sell opportunities, and leading cross-functional initiatives that align with organizational goals. Adept at stakeholder management, market development, and building scalable success frameworks to accelerate long-term growth, and business impact.

Overview

11
11
years of professional experience

Work History

Lead- Business and Growth

Cuemath
Bangalore
07.2016 - Current
  • Achieved post-sales success across EMEA and APAC, ensuring exceptional customer satisfaction and retention.
  • Drove monthly cross-sell targets through proactive engagement and strategic initiatives.
  • Acted as a customer advocate, bridging gaps between internal teams and external stakeholders.
  • Led cross-functional collaborations to enhance systems and deliver effective customer training programs.
  • Collaborated with the product team to refine features based on client feedback.
  • Spearheaded key projects that boosted revenue generation and improved operational efficiency.
  • Maintained SLA adherence while managing escalations with professionalism and empathy.
  • Contributed insights and strategic recommendations in leadership meetings.

Customer Delight Executive

Docsapp
Bangalore
02.2016 - 06.2016
  • Delivered prompt, personalized support for patients seeking online medical consultations.
  • Assisted patients in connecting with suitable doctors based on medical needs and urgency.
  • Ensured seamless experience throughout consultation journey, from query to resolution.
  • Collaborated with medical professionals to coordinate appointment availability and updates.
  • Maintained detailed logs of interactions to monitor service quality and identify issues.
  • Handled sensitive health information discreetly while adhering to data privacy regulations.
  • Provided actionable feedback to product and operations teams for app feature improvements.

Academic Counselor

Flipclass
Banaglore
07.2014 - 02.2016
  • Consulted with parents, and students to assess academic goals and learning gaps.
  • Matched students with qualified tutors based on subject requirements, location, and learning style.
  • Maintained a high rate of student retention and satisfaction through consistent follow-ups and progress tracking.
  • Designed customized learning plans by evaluating students’ academic records, performance, and goals.
  • Educate parents on the benefits of personalized learning to increase conversion and customer buy-in.
  • Collaborated with internal teams to enhance tutor onboarding and training processes.
  • Conducted market analysis to understand academic trends, and recommend new service offerings.
  • Achieved monthly enrollment targets consistently through strong, consultative selling and empathy-driven communication.

Education

B.tech -

KMM Institute of Technology And Sciences
Tirupati
01-2013

Skills

  • Strategic Planning and Execution
  • Customer Relationship Management
  • Cross-functional leadership
  • Stakeholder Coordination
  • Negotiation and upselling
  • Project and Process Improvement
  • Communication and Interpersonal Skills
  • Time and Team Management

Accomplishments

  • Promoted as a team lead after starting to work in the international market in less than a year, took up the financial year challenge, and won a trip to Thailand, earned the Hall of Fame award for being the best performer of the year

Timeline

Lead- Business and Growth

Cuemath
07.2016 - Current

Customer Delight Executive

Docsapp
02.2016 - 06.2016

Academic Counselor

Flipclass
07.2014 - 02.2016

B.tech -

KMM Institute of Technology And Sciences

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Anusha R