ANUSHA S
Bengaluru
Summary
Enthusiastic Insides Sales Executive with a distinguished dedication to training a fantastic team and both meeting and exceeding sales goals. Methodical with long-term budgeting and motivating employees to maximize profits and minimize the time to close sales. Committed to collaborating with various departments to ensure marketing success.
Overview
4
4
years of professional experience
Work History
Inside Sales Executive
Phonepe Private Limited ( Third Party Pay roll - Netambit )
Banglore
2023.11 - Current
- Maintain a healthy pipeline by identifying potential merchants(Online Websites)
- Keep an eye on various competition solutions/products being offered.
- Escalate effectively and immediately when faced with internal blockers.
- Work cross-functionally to ensure merchant service and improve sell-side opportunities.
- Raised ticket for integrating the Phonepe Payment Gateway ( Shopify , Woo commerce
- Researched new markets to identify opportunities for growth.
- Coordinated with product development teams to inform them of market needs and potential product improvements.
- Tools - Salesforce, Avaya for Calling, Phonepe Dashboard.
Key Account Manager
Vyapar Billing Systems
Banglore
2023.01 - 2023.08
- Need to onboard new channel partners/distributors.
- Need to follow the SOP while onboarding the partners.
- Need to guide the partner about the partner program, along with the product.
- Motivate the partners to do acquisitions and also be responsible for the partners' commission.
Backend Operations Associate
Phablecare
Banglore
2022.06 - 2022.11
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Maintained up-to-date records of all patients and scheduled meetings with their therapists and doctors.
- Collecting the feedback from all the existing patients and approaching them to renew the program.
Accounts Process Executive(Customer Support)
Greet Technologies Private Limited
Banglore
2020.08 - 2022.04
- Provide product and technical support to the Tally users.
- Handled complaints, provided appropriate solutions for customers, and followed up to resolve any issues to better the customers' experience.
- To achieve the CSAT and maintain the good quality score.
- Being patience through out the call and provide the right solution in the minimal time without hampering the Average talk time (ATT)
- Monitored customer feedback to ensure customer satisfaction with services provided.
- Created detailed reports to track progress, analyze results, and identify issues with existing processes.
Education
MBA - Finance & HRM
Jain University, Bangalore
Banglore01.2022
BCA - Computers
Seshadripuram First Grade College, Bangalore
Banglore01.2019
12th - English
CBSE
01.2016
Skills
- Operations
- Flexibility and adaptability
- Account Management
- Cross-Functional Collaboration
- Team Management
- Customer Relationship Management CRM
- Distribution Management Account Management
Languages
- English
- Hindi
- Kannada
Timeline
Inside Sales Executive
Phonepe Private Limited ( Third Party Pay roll - Netambit )
2023.11 - Current
Key Account Manager
Vyapar Billing Systems
2023.01 - 2023.08
Backend Operations Associate
Phablecare
2022.06 - 2022.11
Accounts Process Executive(Customer Support)
Greet Technologies Private Limited
2020.08 - 2022.04
MBA - Finance & HRM
Jain University, Bangalore
BCA - Computers
Seshadripuram First Grade College, Bangalore
12th - English
CBSE
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