Anusha Santosh

PROJECT DETAILS: KYC Remediation and Periodic Reviews of different entities,to conduct due diligence and manage two teams for Ownership & Reviews.

• Monitoring daily workflow to ensure adherence to established policies and procedures
• Maintaining a positive work environment that promoted collaboration between team members
• Providing coaching and feedback on employee performance, encouraging professional development and completing their appraisal
• Developing strategies for problem solving and conflict resolution among team members
• As a part of the recruitment Panel assisting with by interviewing potential candidates and providing input on hiring decisions
• Managing the complete Sanction Process end to end ensuring adherence with the regulators
• Experienced in handling KYC of different entities - Pvt Ltd, Trusts, PLC's, Partnership, Unincorporated Associations
• As a part of periodic KYC reviews , also perform EDD reviews and handle customer complaints
• Transaction Monitoring as a part of KYC verification is done by checking the customer's Transaction analysis dashboard
• Handling two teams with Periodic Reviews and DOBO - Ownership Structure with an average team size of 20 members
• An adept in delivering Training and conducting meetings with large groups

• PROJECT DETAILS : Handled a team addressing Seller complaints and appeals on Infringement of Intellectual Property rights of different regions .
• Responsible for handling the team to resolve the customer complaints - Seller Side
• Monitored if there was any infringement of Customer's KYC details , products, copyrights
• Analyzed customer feedback data to develop action plans for improving services offered
• Ensured conflict resolution within teams in a very dynamic and ever changing environment
• Managed the Performance improvement plans for the entire RA Team
• Capacity Planning and Rostering for RA was one of the key responsibilities
• Led a team of 25 employees, ensuring high productivity and excellent customer service
• Was a certified member of the Interview Panel and recruited and hired many members
• Assigned tasks to associates to fit skill levels and maximize team performance

• PROJECT DETAILS: Worked as a part of the Employee Compliance Team for different regions - US , UK , Singapore, India and China
• Resolved customer complaints in an effective manner while maintaining a high level of customer service
• Participated in regular meetings with senior leadership to provide updates on team progress
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Measuring the Team productivity as per the desired KPI. Publishing the EOD Reports to the management
• Part of Personal Account Dealing and Employee compliance have handled different regions UK, US and other regions as India, China
• Created training materials and conducted group trainings on new processes or procedures

PROJECT DETAILS : Part of KYC Remediation conduct due diligence and confirm if the accounts belonged to the same client. As a part of the Project core team - managed the below responsibilities.

• Helped in the new joiners onboarding and settling down phase.
• Created training materials conducted process trainings for the new batches coming in (Batch size around 40).
• Documented changes to SOP and shared the updates with the team.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Involved in RCA and developing the Error tracker for the team
• Managing process , representing India team with the Stakeholders & following the regulatory guidelines at all times.
• Developed the Quality Team and outlined the quality team.

• Ensuring that all the customers requests are processed within the prescribed TAT
• Analyzed trends in customer accounts to identify opportunities for cross-selling products and services
• Daily Transaction monitoring , reviewing the SQL reports and conducting Enhanced Due Diligence(EDD) wherever necessary
• Budget planning and requesting for budget allocation from the corporate office and using it judiciously for the required activities
• Working on process improvements and ensuring good customer service at all times
• Involved in handling complaints and resolving any issues
• Handled a team of 18 managing their daily performance , claims , shrinkage , attrition

• Expertise in handling branch operations entailing various service requests and processing within TAT
• Relationship Management with the client portfolio
• Working on the AML cases assigned to the Branch and performing EDD on the same to avoid fraud and risk
• Maintaining every day client relationship activities
• Handled Resident Indian, Non Resident Indian and Corporate KYC